医院蓝皮书:中国医院评价报告(2018)
本书首创中国医院评价与标准化管理的定性、定量指标体系，并不断完善测量与评价指标。研究中国医院评价与标准化管理的发展情况，为SOP（Standard Operating Procedure）管理、管理优异度（Management Excellence）、行业标杆研究（BenchmarkResearch）的树立提供客观参考指标。全面梳理中国医院不同级别（二级与三级医院）、不同类型（公立与非公立医院）和不同区域的发展水平，为全国医疗改革、分级诊疗及卫生行政部门提供决策依据。
庄一强博士，现为艾力彼医院管理研究中心主任。兼任中国器官移植发展基金会副秘书长、中国医院协会原副秘书长、国内数家著名大学客座教授，开设“医疗大数据与第三方医院评价”课程；庄博士发表过几十篇医院管理论文；主编/主译过9本医院管理类书籍，包括《医院蓝皮书（2017-2018）》、《医院蓝皮书（2017）》、《医院蓝皮书（2016）》、《中国民营医院发展报告2015》、《医院品牌战略》、《美国JCI第四版-中文》等。“中国医院竞争力”综合竞争力和专科能力评价、中国医院竞争力星级认证、中国医院竞争力HIC认证、HQ-share（专科质量与安全评价）的研究方法创始人之一；领导编撰“中国医院协会患者安全十大目标2014-15”；成功指导数家医院股份制改造、完成多家民营医院投融资尽职调查。目前是一家上市、两家非上市民营医院的独立董事。
1 中国医院评价的现状与展望【庄一强 郑会荣】／001
一 以医疗质量为核心的医院评审现状与展望／002
二 医院信息化评价现状与展望／006
三 医院排名及序化评价／009
四 医院标准化管理评价／013
2 我国三级医院评审的发展与成就【陈晓红 张艳丽】／016
一 初步探索阶段：1989～1998年／016
二 再次探索阶段：2011～2017年／018
三 当前成绩与效果／026
3 我国医院信息化评价的发展与成就【夏慧敏 丁春光 曹晓均】／031
一 国内外医院信息化主要评审标准发展历史／031
二 国内医院信息化主要评审标准发展情况／033
三 国内医院信息化评价成果／035
医院评价是监督医疗服务情况和提高医疗服务质量的重要举措。艾力彼一直通过以大数据为基础的第三方评价体系对医院的质量与管理情况进行研究，并通过艾力彼星级医院评价、艾力彼HIC评价等医院认证体系协助医院持续提高服务质量，体现了独立客观、严谨求实的工作态度。
与现代医院管理模式相适应、分工明确、切实可行的医院评价体系，有助于评价医院的专业化管理、医疗质量与安全、服务与就医体验、财务管理情况，因此，构建一套科学合理的医院评价体系，对于推动医院实现可持续发展很有必要。
当前世界上许多国家和地区都开展了医院评价和认证工作,比较有代表性的有JCI认证、ACHS评审、KTQ评审,其共同特征是医院认证工作由第三方机构具体承担,也就是我们常说的“第三方评价”。在简政放权和社会治理水平大幅提升的大环境下，由行业第三方组织开展评审评价是大势所趋。
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Remote Areas: Shipments to remote areas may incur additional charges or require pickup from a nearby shipping partner’s location.
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You will receive a shipping confirmation email with a tracking number as soon as your order is dispatched. If you do not receive this email immediately, please be assured that your items will arrive within the estimated delivery window provided at checkout.
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If you need to cancel or modify your order, please contact our customer support immediately.
Issues with Delivery:
If your order shows as delivered but you have not received it, please contact the shipping carrier directly to resolve the issue. For persistent problems, contact our customer service at cs@everymarket.com.
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Packaging: Ensure returned items are well-packaged to avoid damage during transit.
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Tracking: Use a trackable and insured shipping method as we are not liable for items lost or damaged on return.
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Initiating a Return: Contact us at cs@everymarket.com to start your return. We will provide a return shipping label and instructions upon approval. Returns without prior approval will not be accepted.
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Certain items are not eligible for return:
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Gift cards, prepaid game cards
-
Perishable goods, live insects, some jewelry, some health and personal care items
-
Customized or personalized products
-
Items with special shipping restrictions
Refund Policy
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Window: Eligible products may be returned within 30 days of delivery for a refund.
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Inspect your order upon arrival and report any defects, damages, or incorrect items immediately to allow us to address the issue. For claims, contact our support team with details of the issue.
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For the quickest service, return your original item and place a new order for the desired product once your return is accepted.
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Customer Support
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Email: cs@everymarket.com
本书首创中国医院评价与标准化管理的定性、定量指标体系，并不断完善测量与评价指标。研究中国医院评价与标准化管理的发展情况，为SOP（Standard Operating Procedure）管理、管理优异度（Management Excellence）、行业标杆研究（BenchmarkResearch）的树立提供客观参考指标。全面梳理中国医院不同级别（二级与三级医院）、不同类型（公立与非公立医院）和不同区域的发展水平，为全国医疗改革、分级诊疗及卫生行政部门提供决策依据。
庄一强博士，现为艾力彼医院管理研究中心主任。兼任中国器官移植发展基金会副秘书长、中国医院协会原副秘书长、国内数家著名大学客座教授，开设“医疗大数据与第三方医院评价”课程；庄博士发表过几十篇医院管理论文；主编/主译过9本医院管理类书籍，包括《医院蓝皮书（2017-2018）》、《医院蓝皮书（2017）》、《医院蓝皮书（2016）》、《中国民营医院发展报告2015》、《医院品牌战略》、《美国JCI第四版-中文》等。“中国医院竞争力”综合竞争力和专科能力评价、中国医院竞争力星级认证、中国医院竞争力HIC认证、HQ-share（专科质量与安全评价）的研究方法创始人之一；领导编撰“中国医院协会患者安全十大目标2014-15”；成功指导数家医院股份制改造、完成多家民营医院投融资尽职调查。目前是一家上市、两家非上市民营医院的独立董事。
1 中国医院评价的现状与展望【庄一强 郑会荣】／001
一 以医疗质量为核心的医院评审现状与展望／002
二 医院信息化评价现状与展望／006
三 医院排名及序化评价／009
四 医院标准化管理评价／013
2 我国三级医院评审的发展与成就【陈晓红 张艳丽】／016
一 初步探索阶段：1989～1998年／016
二 再次探索阶段：2011～2017年／018
三 当前成绩与效果／026
3 我国医院信息化评价的发展与成就【夏慧敏 丁春光 曹晓均】／031
一 国内外医院信息化主要评审标准发展历史／031
二 国内医院信息化主要评审标准发展情况／033
三 国内医院信息化评价成果／035
医院评价是监督医疗服务情况和提高医疗服务质量的重要举措。艾力彼一直通过以大数据为基础的第三方评价体系对医院的质量与管理情况进行研究，并通过艾力彼星级医院评价、艾力彼HIC评价等医院认证体系协助医院持续提高服务质量，体现了独立客观、严谨求实的工作态度。
与现代医院管理模式相适应、分工明确、切实可行的医院评价体系，有助于评价医院的专业化管理、医疗质量与安全、服务与就医体验、财务管理情况，因此，构建一套科学合理的医院评价体系，对于推动医院实现可持续发展很有必要。
当前世界上许多国家和地区都开展了医院评价和认证工作,比较有代表性的有JCI认证、ACHS评审、KTQ评审,其共同特征是医院认证工作由第三方机构具体承担,也就是我们常说的“第三方评价”。在简政放权和社会治理水平大幅提升的大环境下，由行业第三方组织开展评审评价是大势所趋。
Shipping Overview:
• Shipping: Standard Domestic Shipping within the United States charges USD 4.99. Standard International Shipping from United Kingdom, Germany and Japan to the United States charges 14.99.
• Order Processing: Please allow 1-2 business days for order processing and preparation before shipment.
• Domestic Shipping: Orders within the U.S. are shipped via USPS or FedEx, depending on the origin of the product. The average transit time is 3-7 business days.
• International Shipping: Currently, we only ship within the USA.
• Tracking Information: Every order is trackable. You will receive a tracking number once your order has been shipped. Products may be shipped from various global fulfillment centers.
Shipping Delays:
Please note that shipping times may vary due to factors beyond our control, such as weather conditions, natural disasters, or peak holiday periods. While we strive to ensure timely delivery, the exact arrival time cannot be guaranteed and is managed by the shipping carrier.
Shipping Options:
-
Standard Delivery: Most orders are shipped within 3-7 business days. Larger items may utilize LTL shipping for safe handling.
-
Handling Time: We handle shipments on business days (Monday - Friday), with a preparation time of 1-2 days.
-
Additional Charges: Some items require additional shipping charges due to their size, weight, or special handling. These charges are specified on the product pages and are not eligible for shipping discounts.
-
Exclusions: Gift cards, packaging, taxes, and prior purchases do not count toward the minimum purchase requirement for free shipping. This offer is valid only for shipments to U.S. addresses, including Puerto Rico.
Delivery Details:
-
Estimates: Standard shipping within the US typically takes 3-7 business days. These are estimates and not guarantees.
-
Shipping Restrictions: We ship to all 50 states, Washington, DC, U.S. territories, and APO/FPO/DPO addresses. Shipping options vary based on the delivery address.
-
Remote Areas: Shipments to remote areas may incur additional charges or require pickup from a nearby shipping partner’s location.
Shipping Confirmation:
You will receive a shipping confirmation email with a tracking number as soon as your order is dispatched. If you do not receive this email immediately, please be assured that your items will arrive within the estimated delivery window provided at checkout.
Order Modifications:
If you need to cancel or modify your order, please contact our customer support immediately.
Issues with Delivery:
If your order shows as delivered but you have not received it, please contact the shipping carrier directly to resolve the issue. For persistent problems, contact our customer service at cs@everymarket.com.
Customer Support:
Our team is available 24/7 to assist you with any questions or concerns regarding your order. We are committed to ensuring a smooth shopping experience.
Return & Refund Policy Overview
Please review our return and refund policies below to ensure a smooth transaction process.
Return Policy
-
Duration: You have 30 days from receiving your item to initiate a return.
-
Condition: Items must be unworn, unwashed, with original tags and packaging intact.
-
Shipping Costs: Customers are responsible for return shipping costs.
-
Packaging: Ensure returned items are well-packaged to avoid damage during transit.
-
Tracking: Use a trackable and insured shipping method as we are not liable for items lost or damaged on return.
-
Initiating a Return: Contact us at cs@everymarket.com to start your return. We will provide a return shipping label and instructions upon approval. Returns without prior approval will not be accepted.
How to Return
-
Method: Returns must be sent back by mail to the address provided in the return instructions.
Return Label
-
Defective Products: Return labels are provided for defective items.
-
Non-Defective Returns: Customers are responsible for obtaining their return shipping label.
Product Conditions for Return
-
Eligible Products: Returns are only accepted for items in new condition.
Nonreturnable Items
Certain items are not eligible for return:
-
Electronic devices after 30 days (e.g., computers, laptops, Kindles)
-
Gift cards, prepaid game cards
-
Perishable goods, live insects, some jewelry, some health and personal care items
-
Customized or personalized products
-
Items with special shipping restrictions
Refund Policy
-
Window: Eligible products may be returned within 30 days of delivery for a refund.
-
Refund Method: Refunds are processed to the original payment method or as store credit for items purchased with gift cards.
-
Processing Time: Refunds are processed within 3-5 business days after we receive the return; please allow additional time for shipping and bank processing.
Claims
Inspect your order upon arrival and report any defects, damages, or incorrect items immediately to allow us to address the issue. For claims, contact our support team with details of the issue.
Exchange Policy
For the quickest service, return your original item and place a new order for the desired product once your return is accepted.
Return Address
EveryMarket Customer Service 2101 E Terra Ln, O'Fallon, MO 63366
Customer Support
Available 24/7 for any questions or assistance needed:
-
Phone: +1 636-312-5925
-
Email: cs@everymarket.com
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