路军港说物业：业主和物业人必须学习的法律知识
本书以“让业主都能看得懂的法律知识”为理念，全面梳理物业管理领域的法律法规、常见问题、典型案例、专业观点、文书范本和实操流程，为依法处理法律问题、有效解决物业纠纷、积极促进管理和谐提供全面和丰富的依据、技巧和经验，成为业主和物业人贴身的“法律知识顾问”和“物业专家顾问”。本书作者是国内知名的物业管理专家、物业管理师，书中全面地吸纳了其多年从事物业管理、咨询工作的丰富经验。
一、为什么物业公司换一个不如一个？ / 003
二、探讨物业管理一种良性的小区管理模式 / 008
三、小区到底是谁的，不交物业费到底损害了谁？ / 012
四、小区物业管理到底该不该“自管” / 015
五、物业公司怎样走出“人人喊打”的局面 / 020
六、业委会的工作，委员们应该如何分工 / 026
七、业主大会秘书，能为业主们做什么？能为业主委员会做什么？ / 029
八、为什么大多数业主都不满意物业公司呢？ / 035
九、物业公司欺负业主，业主应该怎么办？ / 037
十、成立业委会的优点 / 040
第二章 物业问题——法律释疑 / 043
一、业主关心的热门问题 / 045
01.一楼返水，物业公司应不应该承担责任？ / 045
物业管理，到底是业主们的物业管理，还是物业服务人（《民法典》生效后，物业服务企业均称为“物业服务人”，下同）的物业管理呢？
多年来，物业服务人一直把物业管理工作看作自己赖以谋生的诀窍。从到底有多少项工作内容、每项作业的标准和考核方法，到每项服务工作的成本核算，都向业主们保密。而大多数业主，也的确没有时间、精力、兴趣了解这份工作的内容。但总是有一些热心业主看到楼宇一天天的老旧、环境一天天的破败、设备一天天的故障而对物业服务人的工作产生怀疑。不知道业主们共同筹集的物业费都去了哪儿，小区内的停车收入、广告收入等业主共有收益都去哪儿了？
物业服务人的“秘密”工作模式与业主的“自主”意识，必然产生激烈的碰撞。业主与物业服务人团队成员的纠纷，居然成了中国城市居民纠纷中多发的类型！业主群体与物业服务人之间的紧张关系，在有的小区几乎达到了“仇视”的程度。
一部分业主甚至通过成立业主大会并产生业主委员会进行“自我管理”的尝试，一部分业主建立业委会、监事会希望通过对物业服务人进行有效地监督以恢复小区的“青春”。但怎样进行物业管理各项工作的安排，又该如何监督物业服务人的各项工作，其实都有合法、合理、合情的复杂关系。
路军港先生以其自己多年来既做过物业服务人也做过业主组织工作的双重经验，编写了这本《路军港说物业》。我认为他是希望拥有物业服务人身份的读者们，能从中了解其他机构的优秀管理服务理念、模式和方法，了解物业服务人在小区中的“管理”和“服务”的真正作用，了解业主们的感受、痛点和需求，从而做好小区物业管理服务工作；同时希望拥有业主身份的读者们，能认真了解、理解物业管理服务工作的复杂性、持续性和必要性，即便几个业主组织起来自行管理小区，对广大业主来说其实也是“物业服务人”的角色，也要防止自己重蹈覆辙。
本书汇集了这个领域内的法律摘录、观点分享、专家文章、法院判例和各类值得物业服务人了解和收藏的信息，很有实际操作的指导意义。因此，本书值得对住宅小区物业管理有兴趣的朋友们收藏，也便利学者们从中了解本领域非常接地气的信息。
舒可心
2021年10月15日于成都
Shipping Overview:
• Shipping: Standard Domestic Shipping within the United States charges USD 4.99. Standard International Shipping from United Kingdom, Germany and Japan to the United States charges 14.99.
• Order Processing: Please allow 1-2 business days for order processing and preparation before shipment.
• Domestic Shipping: Orders within the U.S. are shipped via USPS or FedEx, depending on the origin of the product. The average transit time is 3-7 business days.
• International Shipping: Currently, we only ship within the USA.
• Tracking Information: Every order is trackable. You will receive a tracking number once your order has been shipped. Products may be shipped from various global fulfillment centers.
Shipping Delays:
Please note that shipping times may vary due to factors beyond our control, such as weather conditions, natural disasters, or peak holiday periods. While we strive to ensure timely delivery, the exact arrival time cannot be guaranteed and is managed by the shipping carrier.
Shipping Options:
-
Standard Delivery: Most orders are shipped within 3-7 business days. Larger items may utilize LTL shipping for safe handling.
-
Handling Time: We handle shipments on business days (Monday - Friday), with a preparation time of 1-2 days.
-
Additional Charges: Some items require additional shipping charges due to their size, weight, or special handling. These charges are specified on the product pages and are not eligible for shipping discounts.
-
Exclusions: Gift cards, packaging, taxes, and prior purchases do not count toward the minimum purchase requirement for free shipping. This offer is valid only for shipments to U.S. addresses, including Puerto Rico.
Delivery Details:
-
Estimates: Standard shipping within the US typically takes 3-7 business days. These are estimates and not guarantees.
-
Shipping Restrictions: We ship to all 50 states, Washington, DC, U.S. territories, and APO/FPO/DPO addresses. Shipping options vary based on the delivery address.
-
Remote Areas: Shipments to remote areas may incur additional charges or require pickup from a nearby shipping partner’s location.
Shipping Confirmation:
You will receive a shipping confirmation email with a tracking number as soon as your order is dispatched. If you do not receive this email immediately, please be assured that your items will arrive within the estimated delivery window provided at checkout.
Order Modifications:
If you need to cancel or modify your order, please contact our customer support immediately.
Issues with Delivery:
If your order shows as delivered but you have not received it, please contact the shipping carrier directly to resolve the issue. For persistent problems, contact our customer service at cs@everymarket.com.
Customer Support:
Our team is available 24/7 to assist you with any questions or concerns regarding your order. We are committed to ensuring a smooth shopping experience.
Return & Refund Policy Overview
Please review our return and refund policies below to ensure a smooth transaction process.
Return Policy
-
Duration: You have 30 days from receiving your item to initiate a return.
-
Condition: Items must be unworn, unwashed, with original tags and packaging intact.
-
Shipping Costs: Customers are responsible for return shipping costs.
-
Packaging: Ensure returned items are well-packaged to avoid damage during transit.
-
Tracking: Use a trackable and insured shipping method as we are not liable for items lost or damaged on return.
-
Initiating a Return: Contact us at cs@everymarket.com to start your return. We will provide a return shipping label and instructions upon approval. Returns without prior approval will not be accepted.
How to Return
-
Method: Returns must be sent back by mail to the address provided in the return instructions.
Return Label
-
Defective Products: Return labels are provided for defective items.
-
Non-Defective Returns: Customers are responsible for obtaining their return shipping label.
Product Conditions for Return
-
Eligible Products: Returns are only accepted for items in new condition.
Nonreturnable Items
Certain items are not eligible for return:
-
Electronic devices after 30 days (e.g., computers, laptops, Kindles)
-
Gift cards, prepaid game cards
-
Perishable goods, live insects, some jewelry, some health and personal care items
-
Customized or personalized products
-
Items with special shipping restrictions
Refund Policy
-
Window: Eligible products may be returned within 30 days of delivery for a refund.
-
Refund Method: Refunds are processed to the original payment method or as store credit for items purchased with gift cards.
-
Processing Time: Refunds are processed within 3-5 business days after we receive the return; please allow additional time for shipping and bank processing.
Claims
Inspect your order upon arrival and report any defects, damages, or incorrect items immediately to allow us to address the issue. For claims, contact our support team with details of the issue.
Exchange Policy
For the quickest service, return your original item and place a new order for the desired product once your return is accepted.
Return Address
EveryMarket Customer Service 2101 E Terra Ln, O'Fallon, MO 63366
Customer Support
Available 24/7 for any questions or assistance needed:
-
Phone: +1 636-312-5925
-
Email: cs@everymarket.com
本书以“让业主都能看得懂的法律知识”为理念，全面梳理物业管理领域的法律法规、常见问题、典型案例、专业观点、文书范本和实操流程，为依法处理法律问题、有效解决物业纠纷、积极促进管理和谐提供全面和丰富的依据、技巧和经验，成为业主和物业人贴身的“法律知识顾问”和“物业专家顾问”。本书作者是国内知名的物业管理专家、物业管理师，书中全面地吸纳了其多年从事物业管理、咨询工作的丰富经验。
一、为什么物业公司换一个不如一个？ / 003
二、探讨物业管理一种良性的小区管理模式 / 008
三、小区到底是谁的，不交物业费到底损害了谁？ / 012
四、小区物业管理到底该不该“自管” / 015
五、物业公司怎样走出“人人喊打”的局面 / 020
六、业委会的工作，委员们应该如何分工 / 026
七、业主大会秘书，能为业主们做什么？能为业主委员会做什么？ / 029
八、为什么大多数业主都不满意物业公司呢？ / 035
九、物业公司欺负业主，业主应该怎么办？ / 037
十、成立业委会的优点 / 040
第二章 物业问题——法律释疑 / 043
一、业主关心的热门问题 / 045
01.一楼返水，物业公司应不应该承担责任？ / 045
物业管理，到底是业主们的物业管理，还是物业服务人（《民法典》生效后，物业服务企业均称为“物业服务人”，下同）的物业管理呢？
多年来，物业服务人一直把物业管理工作看作自己赖以谋生的诀窍。从到底有多少项工作内容、每项作业的标准和考核方法，到每项服务工作的成本核算，都向业主们保密。而大多数业主，也的确没有时间、精力、兴趣了解这份工作的内容。但总是有一些热心业主看到楼宇一天天的老旧、环境一天天的破败、设备一天天的故障而对物业服务人的工作产生怀疑。不知道业主们共同筹集的物业费都去了哪儿，小区内的停车收入、广告收入等业主共有收益都去哪儿了？
物业服务人的“秘密”工作模式与业主的“自主”意识，必然产生激烈的碰撞。业主与物业服务人团队成员的纠纷，居然成了中国城市居民纠纷中多发的类型！业主群体与物业服务人之间的紧张关系，在有的小区几乎达到了“仇视”的程度。
一部分业主甚至通过成立业主大会并产生业主委员会进行“自我管理”的尝试，一部分业主建立业委会、监事会希望通过对物业服务人进行有效地监督以恢复小区的“青春”。但怎样进行物业管理各项工作的安排，又该如何监督物业服务人的各项工作，其实都有合法、合理、合情的复杂关系。
路军港先生以其自己多年来既做过物业服务人也做过业主组织工作的双重经验，编写了这本《路军港说物业》。我认为他是希望拥有物业服务人身份的读者们，能从中了解其他机构的优秀管理服务理念、模式和方法，了解物业服务人在小区中的“管理”和“服务”的真正作用，了解业主们的感受、痛点和需求，从而做好小区物业管理服务工作；同时希望拥有业主身份的读者们，能认真了解、理解物业管理服务工作的复杂性、持续性和必要性，即便几个业主组织起来自行管理小区，对广大业主来说其实也是“物业服务人”的角色，也要防止自己重蹈覆辙。
本书汇集了这个领域内的法律摘录、观点分享、专家文章、法院判例和各类值得物业服务人了解和收藏的信息，很有实际操作的指导意义。因此，本书值得对住宅小区物业管理有兴趣的朋友们收藏，也便利学者们从中了解本领域非常接地气的信息。
舒可心
2021年10月15日于成都
Shipping Overview:
• Shipping: Standard Domestic Shipping within the United States charges USD 4.99. Standard International Shipping from United Kingdom, Germany and Japan to the United States charges 14.99.
• Order Processing: Please allow 1-2 business days for order processing and preparation before shipment.
• Domestic Shipping: Orders within the U.S. are shipped via USPS or FedEx, depending on the origin of the product. The average transit time is 3-7 business days.
• International Shipping: Currently, we only ship within the USA.
• Tracking Information: Every order is trackable. You will receive a tracking number once your order has been shipped. Products may be shipped from various global fulfillment centers.
Shipping Delays:
Please note that shipping times may vary due to factors beyond our control, such as weather conditions, natural disasters, or peak holiday periods. While we strive to ensure timely delivery, the exact arrival time cannot be guaranteed and is managed by the shipping carrier.
Shipping Options:
-
Standard Delivery: Most orders are shipped within 3-7 business days. Larger items may utilize LTL shipping for safe handling.
-
Handling Time: We handle shipments on business days (Monday - Friday), with a preparation time of 1-2 days.
-
Additional Charges: Some items require additional shipping charges due to their size, weight, or special handling. These charges are specified on the product pages and are not eligible for shipping discounts.
-
Exclusions: Gift cards, packaging, taxes, and prior purchases do not count toward the minimum purchase requirement for free shipping. This offer is valid only for shipments to U.S. addresses, including Puerto Rico.
Delivery Details:
-
Estimates: Standard shipping within the US typically takes 3-7 business days. These are estimates and not guarantees.
-
Shipping Restrictions: We ship to all 50 states, Washington, DC, U.S. territories, and APO/FPO/DPO addresses. Shipping options vary based on the delivery address.
-
Remote Areas: Shipments to remote areas may incur additional charges or require pickup from a nearby shipping partner’s location.
Shipping Confirmation:
You will receive a shipping confirmation email with a tracking number as soon as your order is dispatched. If you do not receive this email immediately, please be assured that your items will arrive within the estimated delivery window provided at checkout.
Order Modifications:
If you need to cancel or modify your order, please contact our customer support immediately.
Issues with Delivery:
If your order shows as delivered but you have not received it, please contact the shipping carrier directly to resolve the issue. For persistent problems, contact our customer service at cs@everymarket.com.
Customer Support:
Our team is available 24/7 to assist you with any questions or concerns regarding your order. We are committed to ensuring a smooth shopping experience.
Return & Refund Policy Overview
Please review our return and refund policies below to ensure a smooth transaction process.
Return Policy
-
Duration: You have 30 days from receiving your item to initiate a return.
-
Condition: Items must be unworn, unwashed, with original tags and packaging intact.
-
Shipping Costs: Customers are responsible for return shipping costs.
-
Packaging: Ensure returned items are well-packaged to avoid damage during transit.
-
Tracking: Use a trackable and insured shipping method as we are not liable for items lost or damaged on return.
-
Initiating a Return: Contact us at cs@everymarket.com to start your return. We will provide a return shipping label and instructions upon approval. Returns without prior approval will not be accepted.
How to Return
-
Method: Returns must be sent back by mail to the address provided in the return instructions.
Return Label
-
Defective Products: Return labels are provided for defective items.
-
Non-Defective Returns: Customers are responsible for obtaining their return shipping label.
Product Conditions for Return
-
Eligible Products: Returns are only accepted for items in new condition.
Nonreturnable Items
Certain items are not eligible for return:
-
Electronic devices after 30 days (e.g., computers, laptops, Kindles)
-
Gift cards, prepaid game cards
-
Perishable goods, live insects, some jewelry, some health and personal care items
-
Customized or personalized products
-
Items with special shipping restrictions
Refund Policy
-
Window: Eligible products may be returned within 30 days of delivery for a refund.
-
Refund Method: Refunds are processed to the original payment method or as store credit for items purchased with gift cards.
-
Processing Time: Refunds are processed within 3-5 business days after we receive the return; please allow additional time for shipping and bank processing.
Claims
Inspect your order upon arrival and report any defects, damages, or incorrect items immediately to allow us to address the issue. For claims, contact our support team with details of the issue.
Exchange Policy
For the quickest service, return your original item and place a new order for the desired product once your return is accepted.
Return Address
EveryMarket Customer Service 2101 E Terra Ln, O'Fallon, MO 63366
Customer Support
Available 24/7 for any questions or assistance needed:
-
Phone: +1 636-312-5925
-
Email: cs@everymarket.com
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