ANCEL AD310 BT OBD2 Scanner Bluetooth for iOS Android Check Engine Diagnostic
New ANCEL AD310 Bluetooth Version, AD310BT Enhanced Universal OBD II Scanner Car Engine Fault Code Reader CAN Diagnostic Scan Tool with Premium App On iOS & Android for All Cars ,Battery Health Check 12V , Lifetime Free Update !
OBDII mode Functions
Read codes
Erase codes
Data stream
Views freeze frame data
I/M monitor readiness test
Vehicle information
Evap system test(Evap leak test)
OBDII mode Other Functions
DTC Lookup
Bluetooth mode Functions(APP)
Read codes
Erase codes
Data stream
Views freeze frame data
I/M monitor readiness test
Vehicle information
Evap system test
O2 sensor test
On-Board Monitoring Test
Bluetooth mode Other functions(APP)
Performance testing
Trip analysis
Dashboard
BAT check
Flashlight functions
Help Function
Report Function
Feedback Function
OBDII mode language
English,French,Spanish,German,Russian,Finnish,Dutch,Portuguese
Bluetooth mode language(APP)
Chinese, English,German, Spanish, French, Italian
Multi-functional& Cost Effictive: AD310BT is the latest version of AD310, which has been highly recommended by many famous YouTubers and auto mechanics. It's an all-in-one intelligent OBD2 scanner that's both multi-functional and cost-effective. For just $50, you can get a handheld code reader+a smart Bluetooth scan tool. You don't need to spend hundreds of dollars on an expensive scan tool anymore. With the AD310BT, you can solve over 90% of car faults. Now say goodbye to expensive repair fee!
Advanced Bluetooth Scanner: Compared with the classic AD310 obd2 scanner tool, the AD310BT has made a revolutionary upgrade, and we have adopted advanced Bluetooth technology to achieve the urgent needs of buyers for wireless diagnosis. Imagine the convenience of diagnosing your vehicle's issues with just a single click on your phone. The AD310BT is designed to make your life easier, providing you with a seamless and hassle-free diagnostic experience!
Powerful Full OBD2 Functions :
Reading Codes: Show the detailed description of the Diagnostic Trouble Code (DTCs)
Erasing Codes & Reset: Turns off Check Engine Light (MIL), clears codes and resets monitors.
Data Stream: Reads and displays live ECU/PCM data stream, plotting functions graphically and stores freeze frame data.
I/M Readiness Status: Shows whether the various emissions-related systems on the vehicle are operating properly and are ready for inspection and maintenance testing.
Read Live Data Stream: Show the information of continuous data stream from a vehicle in live graphic (waveform) display.
View Freeze Frame Data: Check the certain vehicle conditions which are recorded by the on-board computer at the time the emission-related fault occurs.
O2 Sensor Test: Allows retrieval and viewing of O2 sensor monitor test results for the most recently performed tests from the vehicle’s on-board computer.
On-Board Monitor Test: Retrieves and displays test results for emission-related powertrain components and systems.
Read Vehicle Information: Display the information such as VIN (Vehicle Identification Number), CID (Calibration ID) and CVN (Calibration verification number), etc.
Main Features
Exclusive ANCEL APP: Compare with the obd scanner with 3 party apps, AD310BT come withthe exclusive ANCEL APP, which is more stable and there has no hidden fees. Simply head to the Google Store or Apple Store and download the ANCEL APP. With the upgraded 5.0 Bluetooth system, bluetooth can quick pairing in seconds. there is no need to enter the Bluetooth pairing settings. Just wait for the check engine code reader to automatically recognize the Bluetooth signal on the app page.
Professional Vehicle CEL Doctor: The AD310BT code readers & scan tools enables you to read DTC and turn off the CEL(check engine light). The built-in OBD II Fault code look-up library help you to quick get the fix method. Find more advanced functions in ANCEL APP like I/M Readiness, Battery Health Check, Freeze frame, O2 sensor, On-Board Monitor, Evap system test, Performance Test, Data Stream, Diagnostic reports, Trip analyse, etc.
Unmatched Vehicle Compatibility: Unlike many scanner para autos that only support a limited number of OBD2 protocols, AD310BT supports all OBDII protocols, including KWP2000, J1850 VPW, ISO9141, J1850 PWM, and CAN. But that's not all - AD310BT car scanner diagnostic tool also boasts a wide range of vehicle compatibility, making it suitable for cars, light trucks, and SUVs with 1996 and newe. Plus 8 language, you can easily switch to your preferred language for a seamless diagnostic experience.
Home Necessity and Worthy to Own: This is an excellent car diagnostic scanner to travel or home with as it weighs less and it is compact in design. You can easily slide it in your backpack as you head to the garage, or put it on the dashboard, this will be a great fit for you. The AD310BT is not only portable, but also accurate and fast in performance. Moreover, it covers various car brands and is suitable for people who just need a code reader to check their car.
Battery Health Check
Enjoy the added benefit of a 12V battery detection function, catering to various vehicle batteries. Stay informed about your battery's condition in advance, ensuring optimal battery life and overall vehicle safety.
Ancel AD310 Can shut off Engine warning Light for your car .
AD310 supports to remove parts of engine lights, here are reasons cause your check engine light on include:
1. Gas Cap 2. Oxygen Sensor 3. Air Fuel Ratio Sensor 4. Mass Air Flow Sensor 5. Ignition Coils 6. Spark Plug Wires 7. Spark Plugs 8. Thermostat 9. EGR Valve 10. Evaporatative Emission Canister Purge Valve(EVAP) 11. Catalytic Converter.
If the engine light is not turned off in time
it will Cause Serious environmental pollution , Increased fuel consumption,Increased engine noise.Increased in temperature , ect
How to verify whether the vehicle will pass the emission test with this code reader?
After entering the I/M Readiness, there will be 10 results on the list. Misfire monitor, fuel system, componentmonitor, catalyst monitor, heated catalyst, EVAP system, secondary air sys, 02 sensor, O2 sensor heater EGRand/or WVT. There will be an OK if each of them works fine. [Not all vehicles have these 10 parts]
(Note: Does not support 24V Truck ! )
American Car :
Need Standard OBD2 Protocols from 2000 to now
for Chrysler , for Ford, for GM, ......
European Car :
Need Standard OBD2 Protocols from 2003 to now
For VW , for Opel , for Audi for Seat , for Peugeot , for Renault,for BMW , for Volvo....
Japanese/Korean Car:
Need Standard OBD2 Protocols from 2006 to now
for KIA, for Isuzu, for Mitsubishi, for Hyundai , for Mazda, for Nissan, for Toyota...
Chinese Car:
Need Standard OBD2 Protocols from 2009 to now
Russian Car: from 2012 to now
for GAZ, for VAZ ,for LADA, for IZH, for PAZ,for SeAZ ,for UAZ, for ZAZ...
NOTE: Even though it compatible with most cars, but different regions support the vehicle OBD2 protocol at different times, or some car is spercial design, so it may not compatible with some cars which do not support OBD2 protocol.
Support OBD2 protocols car:
1.SAE J1850 PWM(41.6Kbaud)
2.SAE J1850 VPW(10.4Kbaud)
3.ISO9141-2(5 baud init,10.4Kbaud)
4.ISO14230-4 KWP(5 baud init,10.4 Kbaud)
5.ISO14230-4 KWP(fast init,10.4 Kbaud)
6.ISO15765-4 CAN(11bit ID,500 Kbaud)
7.ISO15765-4 CAN(29bit ID,500 Kbaud)
8.ISO15765-4 CAN(11bit ID,250 Kbaud)
9.ISO15765-4 CAN(29bit ID,250 Kbaud)
Specification
Product Name: Car OBD2 Code Scanner
Model: AD310 BT
Display: 2.4inches
Operating Temperature: 0 ~ 60 Centigrade
Storage Temperature: - 20 ~ 70 Centigrade
Operating Current:50mA~70mA
Operating Voltage: 8V ~ 18V
Dimensions: 125x 77x 25mm
Languages:Chinese.English.Spanish.French.German.Dutch.
Applicable Vehicle:Most Cars Can Be Used
ANCEL AD310 Packing List
1* Ancel AD310
1* User Manual
FAQ
Q: Where's the OBDII interface?
A: The OBD2 port is often under the dash, or under a panel below the handbrake in the central console.
Q: Why I can't erase the fault code?
A: The fault causing the fault code to show will need to be repaired first then code can be erased.
Q: Will it diagnose abs or srs?
A: Hi, the major function of this AD310 scanner is detecting the Engine System, read and clear the error codes. Sorry, it can not diagnose ABS or SRS.
Please Note:
Works on vehicles with 12V battery only;
Must be standard OBD II protocol (16pin port).
On Aug 15, 2025 at 04:15:57 PDT, seller added the following information:
Shipping Overview:
• Shipping: Standard Domestic Shipping within the United States charges first item USD 6.99 and additional item USD 3.0 each. Standard International Shipping from United Kingdom, Germany, Italian and Japan to the United States charges first item USD 11.99 and additional item USD 4.0 each.
• Import Duty: Everymarket collects applicable duties and taxes on goods imported into the U.S. at checkout, it's calculated based on the goods value multiply by the rate. For United Kingdom and China goods is 10%, Germany, Italian and Japan goods is 15%. We are committed to making your U.S. shopping experience simple and transparent. The method of delivery—either Delivered Duty Paid (DDP) or Delivered Duty Unpaid (DDU)—depends on whether duties and taxes are collected at the time of your purchase.
• Order Processing: Please allow 1-2 business days for order processing and preparation before shipment.
• Domestic Shipping: Orders within the U.S. are shipped via USPS or FedEx, depending on the origin of the product. Average transit times to the United States is 3 - 7 Business days and average transit times to International is 7 - 14 Business days
• International Shipping: Currently, we only ship within the USA.
• Tracking Information: Every order is trackable. You will receive a tracking number once your order has been shipped. Products may be shipped from various global fulfillment centers.
Shipping Delays:
Please note that shipping times may vary due to factors beyond our control, such as weather conditions, natural disasters, or peak holiday periods. While we strive to ensure timely delivery, the exact arrival time cannot be guaranteed and is managed by the shipping carrier.
Shipping Options:
-
Standard Delivery: Most orders are shipped within 3-7 business days. Larger items may utilize LTL shipping for safe handling.
-
Handling Time: We handle shipments on business days (Monday - Friday), with a preparation time of 1-2 days.
-
Additional Charges: Some items require additional shipping charges due to their size, weight, or special handling. These charges are specified on the product pages and are not eligible for shipping discounts.
-
Exclusions: Gift cards, packaging, taxes, and prior purchases do not count toward the minimum purchase requirement for free shipping. This offer is valid only for shipments to U.S. addresses, including Puerto Rico.
Delivery Details:
-
Estimates: Standard shipping within the US typically takes 3-7 business days. These are estimates and not guarantees.
-
Shipping Restrictions: We ship to all 50 states, Washington, DC, U.S. territories, and APO/FPO/DPO addresses. Shipping options vary based on the delivery address.
-
Remote Areas: Shipments to remote areas may incur additional charges or require pickup from a nearby shipping partner’s location.
Shipping Confirmation:
You will receive a shipping confirmation email with a tracking number as soon as your order is dispatched. If you do not receive this email immediately, please be assured that your items will arrive within the estimated delivery window provided at checkout.
Order Modifications:
If you need to cancel or modify your order, please contact our customer support immediately.
Issues with Delivery:
If your order shows as delivered but you have not received it, please contact the shipping carrier directly to resolve the issue. For persistent problems, contact our customer service at cs@everymarket.com.
Customer Support:
Our team is available 24/7 to assist you with any questions or concerns regarding your order. We are committed to ensuring a smooth shopping experience.
Return & Refund Policy Overview
Please review our return and refund policies below to ensure a smooth transaction process.
Return Policy
-
Duration: You have 30 days from receiving your item to initiate a return.
-
Condition: Items must be unworn, unwashed, with original tags and packaging intact.
-
Shipping Costs:
- If your return is approved due to a defective, damaged, or incorrect item, we will provide a prepaid return shipping label at no cost.
- If the item has no quality issues and matches the product listing and description, please contact our Customer Service team before returning it. Once your return is authorized, you must return the item according to the provided instructions. In this case, the return shipping cost is the customer's responsibility.
- We are not responsible for return shipping costs for items returned without prior authorization. -
Packaging: Ensure returned items are well-packaged to avoid damage during transit.
-
Tracking: Use a trackable and insured shipping method as we are not liable for items lost or damaged on return.
-
Initiating a Return: Contact us at cs@everymarket.com to start your return. We will provide a return shipping label and instructions upon approval. Returns without prior approval will not be accepted.
How to Return
-
Method: Returns must be sent back by mail to the address provided in the return instructions.
Return Label
-
Please contact us to get return labels.
Product Conditions for Return
-
Eligible Products: Returns are only accepted for items in new condition.
Nonreturnable Items
Certain items are not eligible for return:
-
Electronic devices after 30 days (e.g., computers, laptops, Kindles)
-
Gift cards, prepaid game cards
-
Perishable goods, live insects, some jewelry, some health and personal care items
-
Customized or personalized products
-
Items with special shipping restrictions
Refund Policy
-
Window: Eligible products may be returned within 30 days of delivery for a refund.
-
Refund Method: Refunds are processed to the original payment method or as store credit for items purchased with gift cards.
-
Processing Time: Refunds are processed within 3-5 business days after we receive the return; please allow additional time for shipping and bank processing.
Claims
Inspect your order upon arrival and report any defects, damages, or incorrect items immediately to allow us to address the issue. For claims, contact our support team with details of the issue.
Exchange Policy
For the quickest service, return your original item and place a new order for the desired product once your return is accepted.
Return Address
EveryMarket Customer Service 2101 E Terra Ln, O'Fallon, MO 63366
Customer Support
Available 24/7 for any questions or assistance needed:
-
Phone: +1 (800) 660-3783
-
Email: cs@everymarket.com
New ANCEL AD310 Bluetooth Version, AD310BT Enhanced Universal OBD II Scanner Car Engine Fault Code Reader CAN Diagnostic Scan Tool with Premium App On iOS & Android for All Cars ,Battery Health Check 12V , Lifetime Free Update !
OBDII mode Functions
Read codes
Erase codes
Data stream
Views freeze frame data
I/M monitor readiness test
Vehicle information
Evap system test(Evap leak test)
OBDII mode Other Functions
DTC Lookup
Bluetooth mode Functions(APP)
Read codes
Erase codes
Data stream
Views freeze frame data
I/M monitor readiness test
Vehicle information
Evap system test
O2 sensor test
On-Board Monitoring Test
Bluetooth mode Other functions(APP)
Performance testing
Trip analysis
Dashboard
BAT check
Flashlight functions
Help Function
Report Function
Feedback Function
OBDII mode language
English,French,Spanish,German,Russian,Finnish,Dutch,Portuguese
Bluetooth mode language(APP)
Chinese, English,German, Spanish, French, Italian
Multi-functional& Cost Effictive: AD310BT is the latest version of AD310, which has been highly recommended by many famous YouTubers and auto mechanics. It's an all-in-one intelligent OBD2 scanner that's both multi-functional and cost-effective. For just $50, you can get a handheld code reader+a smart Bluetooth scan tool. You don't need to spend hundreds of dollars on an expensive scan tool anymore. With the AD310BT, you can solve over 90% of car faults. Now say goodbye to expensive repair fee!
Advanced Bluetooth Scanner: Compared with the classic AD310 obd2 scanner tool, the AD310BT has made a revolutionary upgrade, and we have adopted advanced Bluetooth technology to achieve the urgent needs of buyers for wireless diagnosis. Imagine the convenience of diagnosing your vehicle's issues with just a single click on your phone. The AD310BT is designed to make your life easier, providing you with a seamless and hassle-free diagnostic experience!
Powerful Full OBD2 Functions :
Reading Codes: Show the detailed description of the Diagnostic Trouble Code (DTCs)
Erasing Codes & Reset: Turns off Check Engine Light (MIL), clears codes and resets monitors.
Data Stream: Reads and displays live ECU/PCM data stream, plotting functions graphically and stores freeze frame data.
I/M Readiness Status: Shows whether the various emissions-related systems on the vehicle are operating properly and are ready for inspection and maintenance testing.
Read Live Data Stream: Show the information of continuous data stream from a vehicle in live graphic (waveform) display.
View Freeze Frame Data: Check the certain vehicle conditions which are recorded by the on-board computer at the time the emission-related fault occurs.
O2 Sensor Test: Allows retrieval and viewing of O2 sensor monitor test results for the most recently performed tests from the vehicle’s on-board computer.
On-Board Monitor Test: Retrieves and displays test results for emission-related powertrain components and systems.
Read Vehicle Information: Display the information such as VIN (Vehicle Identification Number), CID (Calibration ID) and CVN (Calibration verification number), etc.
Main Features
Exclusive ANCEL APP: Compare with the obd scanner with 3 party apps, AD310BT come withthe exclusive ANCEL APP, which is more stable and there has no hidden fees. Simply head to the Google Store or Apple Store and download the ANCEL APP. With the upgraded 5.0 Bluetooth system, bluetooth can quick pairing in seconds. there is no need to enter the Bluetooth pairing settings. Just wait for the check engine code reader to automatically recognize the Bluetooth signal on the app page.
Professional Vehicle CEL Doctor: The AD310BT code readers & scan tools enables you to read DTC and turn off the CEL(check engine light). The built-in OBD II Fault code look-up library help you to quick get the fix method. Find more advanced functions in ANCEL APP like I/M Readiness, Battery Health Check, Freeze frame, O2 sensor, On-Board Monitor, Evap system test, Performance Test, Data Stream, Diagnostic reports, Trip analyse, etc.
Unmatched Vehicle Compatibility: Unlike many scanner para autos that only support a limited number of OBD2 protocols, AD310BT supports all OBDII protocols, including KWP2000, J1850 VPW, ISO9141, J1850 PWM, and CAN. But that's not all - AD310BT car scanner diagnostic tool also boasts a wide range of vehicle compatibility, making it suitable for cars, light trucks, and SUVs with 1996 and newe. Plus 8 language, you can easily switch to your preferred language for a seamless diagnostic experience.
Home Necessity and Worthy to Own: This is an excellent car diagnostic scanner to travel or home with as it weighs less and it is compact in design. You can easily slide it in your backpack as you head to the garage, or put it on the dashboard, this will be a great fit for you. The AD310BT is not only portable, but also accurate and fast in performance. Moreover, it covers various car brands and is suitable for people who just need a code reader to check their car.
Battery Health Check
Enjoy the added benefit of a 12V battery detection function, catering to various vehicle batteries. Stay informed about your battery's condition in advance, ensuring optimal battery life and overall vehicle safety.
Ancel AD310 Can shut off Engine warning Light for your car .
AD310 supports to remove parts of engine lights, here are reasons cause your check engine light on include:
1. Gas Cap 2. Oxygen Sensor 3. Air Fuel Ratio Sensor 4. Mass Air Flow Sensor 5. Ignition Coils 6. Spark Plug Wires 7. Spark Plugs 8. Thermostat 9. EGR Valve 10. Evaporatative Emission Canister Purge Valve(EVAP) 11. Catalytic Converter.
If the engine light is not turned off in time
it will Cause Serious environmental pollution , Increased fuel consumption,Increased engine noise.Increased in temperature , ect
How to verify whether the vehicle will pass the emission test with this code reader?
After entering the I/M Readiness, there will be 10 results on the list. Misfire monitor, fuel system, componentmonitor, catalyst monitor, heated catalyst, EVAP system, secondary air sys, 02 sensor, O2 sensor heater EGRand/or WVT. There will be an OK if each of them works fine. [Not all vehicles have these 10 parts]
(Note: Does not support 24V Truck ! )
American Car :
Need Standard OBD2 Protocols from 2000 to now
for Chrysler , for Ford, for GM, ......
European Car :
Need Standard OBD2 Protocols from 2003 to now
For VW , for Opel , for Audi for Seat , for Peugeot , for Renault,for BMW , for Volvo....
Japanese/Korean Car:
Need Standard OBD2 Protocols from 2006 to now
for KIA, for Isuzu, for Mitsubishi, for Hyundai , for Mazda, for Nissan, for Toyota...
Chinese Car:
Need Standard OBD2 Protocols from 2009 to now
Russian Car: from 2012 to now
for GAZ, for VAZ ,for LADA, for IZH, for PAZ,for SeAZ ,for UAZ, for ZAZ...
NOTE: Even though it compatible with most cars, but different regions support the vehicle OBD2 protocol at different times, or some car is spercial design, so it may not compatible with some cars which do not support OBD2 protocol.
Support OBD2 protocols car:
1.SAE J1850 PWM(41.6Kbaud)
2.SAE J1850 VPW(10.4Kbaud)
3.ISO9141-2(5 baud init,10.4Kbaud)
4.ISO14230-4 KWP(5 baud init,10.4 Kbaud)
5.ISO14230-4 KWP(fast init,10.4 Kbaud)
6.ISO15765-4 CAN(11bit ID,500 Kbaud)
7.ISO15765-4 CAN(29bit ID,500 Kbaud)
8.ISO15765-4 CAN(11bit ID,250 Kbaud)
9.ISO15765-4 CAN(29bit ID,250 Kbaud)
Specification
Product Name: Car OBD2 Code Scanner
Model: AD310 BT
Display: 2.4inches
Operating Temperature: 0 ~ 60 Centigrade
Storage Temperature: - 20 ~ 70 Centigrade
Operating Current:50mA~70mA
Operating Voltage: 8V ~ 18V
Dimensions: 125x 77x 25mm
Languages:Chinese.English.Spanish.French.German.Dutch.
Applicable Vehicle:Most Cars Can Be Used
ANCEL AD310 Packing List
1* Ancel AD310
1* User Manual
FAQ
Q: Where's the OBDII interface?
A: The OBD2 port is often under the dash, or under a panel below the handbrake in the central console.
Q: Why I can't erase the fault code?
A: The fault causing the fault code to show will need to be repaired first then code can be erased.
Q: Will it diagnose abs or srs?
A: Hi, the major function of this AD310 scanner is detecting the Engine System, read and clear the error codes. Sorry, it can not diagnose ABS or SRS.
Please Note:
Works on vehicles with 12V battery only;
Must be standard OBD II protocol (16pin port).
On Aug 15, 2025 at 04:15:57 PDT, seller added the following information:
Shipping Overview:
• Shipping: Standard Domestic Shipping within the United States charges first item USD 6.99 and additional item USD 3.0 each. Standard International Shipping from United Kingdom, Germany, Italian and Japan to the United States charges first item USD 11.99 and additional item USD 4.0 each.
• Import Duty: Everymarket collects applicable duties and taxes on goods imported into the U.S. at checkout, it's calculated based on the goods value multiply by the rate. For United Kingdom and China goods is 10%, Germany, Italian and Japan goods is 15%. We are committed to making your U.S. shopping experience simple and transparent. The method of delivery—either Delivered Duty Paid (DDP) or Delivered Duty Unpaid (DDU)—depends on whether duties and taxes are collected at the time of your purchase.
• Order Processing: Please allow 1-2 business days for order processing and preparation before shipment.
• Domestic Shipping: Orders within the U.S. are shipped via USPS or FedEx, depending on the origin of the product. Average transit times to the United States is 3 - 7 Business days and average transit times to International is 7 - 14 Business days
• International Shipping: Currently, we only ship within the USA.
• Tracking Information: Every order is trackable. You will receive a tracking number once your order has been shipped. Products may be shipped from various global fulfillment centers.
Shipping Delays:
Please note that shipping times may vary due to factors beyond our control, such as weather conditions, natural disasters, or peak holiday periods. While we strive to ensure timely delivery, the exact arrival time cannot be guaranteed and is managed by the shipping carrier.
Shipping Options:
-
Standard Delivery: Most orders are shipped within 3-7 business days. Larger items may utilize LTL shipping for safe handling.
-
Handling Time: We handle shipments on business days (Monday - Friday), with a preparation time of 1-2 days.
-
Additional Charges: Some items require additional shipping charges due to their size, weight, or special handling. These charges are specified on the product pages and are not eligible for shipping discounts.
-
Exclusions: Gift cards, packaging, taxes, and prior purchases do not count toward the minimum purchase requirement for free shipping. This offer is valid only for shipments to U.S. addresses, including Puerto Rico.
Delivery Details:
-
Estimates: Standard shipping within the US typically takes 3-7 business days. These are estimates and not guarantees.
-
Shipping Restrictions: We ship to all 50 states, Washington, DC, U.S. territories, and APO/FPO/DPO addresses. Shipping options vary based on the delivery address.
-
Remote Areas: Shipments to remote areas may incur additional charges or require pickup from a nearby shipping partner’s location.
Shipping Confirmation:
You will receive a shipping confirmation email with a tracking number as soon as your order is dispatched. If you do not receive this email immediately, please be assured that your items will arrive within the estimated delivery window provided at checkout.
Order Modifications:
If you need to cancel or modify your order, please contact our customer support immediately.
Issues with Delivery:
If your order shows as delivered but you have not received it, please contact the shipping carrier directly to resolve the issue. For persistent problems, contact our customer service at cs@everymarket.com.
Customer Support:
Our team is available 24/7 to assist you with any questions or concerns regarding your order. We are committed to ensuring a smooth shopping experience.
Return & Refund Policy Overview
Please review our return and refund policies below to ensure a smooth transaction process.
Return Policy
-
Duration: You have 30 days from receiving your item to initiate a return.
-
Condition: Items must be unworn, unwashed, with original tags and packaging intact.
-
Shipping Costs:
- If your return is approved due to a defective, damaged, or incorrect item, we will provide a prepaid return shipping label at no cost.
- If the item has no quality issues and matches the product listing and description, please contact our Customer Service team before returning it. Once your return is authorized, you must return the item according to the provided instructions. In this case, the return shipping cost is the customer's responsibility.
- We are not responsible for return shipping costs for items returned without prior authorization. -
Packaging: Ensure returned items are well-packaged to avoid damage during transit.
-
Tracking: Use a trackable and insured shipping method as we are not liable for items lost or damaged on return.
-
Initiating a Return: Contact us at cs@everymarket.com to start your return. We will provide a return shipping label and instructions upon approval. Returns without prior approval will not be accepted.
How to Return
-
Method: Returns must be sent back by mail to the address provided in the return instructions.
Return Label
-
Please contact us to get return labels.
Product Conditions for Return
-
Eligible Products: Returns are only accepted for items in new condition.
Nonreturnable Items
Certain items are not eligible for return:
-
Electronic devices after 30 days (e.g., computers, laptops, Kindles)
-
Gift cards, prepaid game cards
-
Perishable goods, live insects, some jewelry, some health and personal care items
-
Customized or personalized products
-
Items with special shipping restrictions
Refund Policy
-
Window: Eligible products may be returned within 30 days of delivery for a refund.
-
Refund Method: Refunds are processed to the original payment method or as store credit for items purchased with gift cards.
-
Processing Time: Refunds are processed within 3-5 business days after we receive the return; please allow additional time for shipping and bank processing.
Claims
Inspect your order upon arrival and report any defects, damages, or incorrect items immediately to allow us to address the issue. For claims, contact our support team with details of the issue.
Exchange Policy
For the quickest service, return your original item and place a new order for the desired product once your return is accepted.
Return Address
EveryMarket Customer Service 2101 E Terra Ln, O'Fallon, MO 63366
Customer Support
Available 24/7 for any questions or assistance needed:
-
Phone: +1 (800) 660-3783
-
Email: cs@everymarket.com
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Sorry, it looks like some products are not available in selected quantity.