Bi-directional Diagnostic Scanner OBD2 Scan Tool For Kia & Hyundai Code Reader
ANCEL DS160 provides professional OE-level diagnostics for all available electronic systems on the vehicles:
√ E~CU Information; √ Read Codes; √ Erase Codes; √ Live Data; √ Active Tests; √ Hot Functions;
ANCEL DS160 auto obd2 code reader help you to get basic and advanced repairs done on modern cars effectively, to deal with pretty much every auto repair scenario you can think of, which can access all available vehicle modules.
1. Drive System: Engine, Transmission, All wheel, Transfer case, Electrical Machine Electronics, Gear, and more...
2.Chassis System: Accumulator Management Electronics, Steering, Integrated Chassis Management, Tyre Pressure Control, Active Cruise Control, Braking System, Suspension, TPMS and more...
3.BCM(Body System): SRS Airbag,Gateway, Cluster Dashboard, Rain Sensors, Charging Interface Module, Parking Assistance, Power Control Unit, Touch box, Light, Battery Charging System, Head up Display, Wipe Control System, Roof, Seat & Door Motor, ABS, Air Condition. Windows,more...
4. Electrical System: Including Centralized control system for engine and power transmission, Chassis integrated control and safety system,Intelligent body electronic system,Communication and information/entertainment system...
Poweful Bi-directional Control -- Precisely Locate the Problems to Reduce your Unnecessary Maintenance Costs
ANCEL DS160 fit for bmw scan tool equipped with active test features, which help you to do a dealer- level diagnostic better.
Featuring bi-directional control, which can output the commands to ECUs, read the ECU data and monitor the operation of the actuators. Through active tests (also called actuator tests), this ANCEL DS160 bi-directional scanner can precisely locate the car problems, letting you quickly know whether a specific system, component, or subsystem is functioning properly or not, whichhelp you locate faults in the shortest time, saving time on troubleshooting.
For Example, If a fuel pump is not working and leads to ignition failure, it could be a faulty pump, wiring, relay, or command. By turning the fuel pump on and off via this ANCEL DS160 fit for bmw, you can quickly determine whether it’s a wiring, relay, or pump issue without removing any parts.Than you may do not need to spend lot of moneys to repair because of a little of problems.
Here are some commonly-used tests Include:
Switch the interior lights on and off
Turn on/off headlamp
Lock/unlock door
Turn on/off Cooling Fan
Roll window up/down
Turn the Fuel Pump On/Off
Open/Close the Sunroof
Turn on/off the Radiator Fan
Gearbox Matching / Air Suspension Matching / Seat Matching / Head light Fitting / Door and Window Initialization Study / Sunroof Initialization / Multimedia Video Reset / Cluster Reset / Immobilizer Service / Tire Change Reset and lots of features waiting for you！
1.Oil Light Reset - Allows you to reset the service lamps for a new calculation of engine oil life system once changed the oil. The service indicator system is designed to alert the driver when the vehicle is due for a service.
2. ABS Bleeding - Air will get inside the brake system after replace components such as calipers, wheel cylinders. The air has to be removed by bleeding the brakes to keep a firm brake pedal. Note: This function only support the vehicles that can do AUTO bleeding.
3. Battery Register & Matching - Lets you to have new battery validated after replacement, clear faults from the dashboard and display current battery details of the vehicle.
4. D-P-F Regeneration - Only for diesel 12V vehicle. lets you perform the forced regen cleaning to clear the blockage through continuous burning of the particulates captured in the D-P-F filter. When a regeneration cycle is completed, the D-P-F light automatically goes off.
5. SAS Calibration- Perform calibration of the Steering Angle Sensor to keep the car running straight. On successful calibration of the sensor, its fault memory is automatically cleared.
6. Injector Coding - Write the new injector code into the car system for correct cylinder injection quantity. -For gasoline or diesel 12V vehicle.
7. EPB Brake Reset - Help replace and reset the brake pad. This function is required for maintenance of electronic braking system's safety and efficiency.
8. Throttle Body Alignment (TBA) service- When the motion range is not known, the ECU simply has no idea where to set the throttle. The ECU must know the full range of motion of the throttle in order for it to properly control the engine. Using the throttle position sensors in the throttle body, the ECU learns the full open and full closed positions through various states (idle, part throttle, WOT) known as a Throttle Body Alignment (TBA).
9. A/F Reset - This is utility allows for the learnt Air Fuel Ration (AFR) to be re-initialized.The Air/Fuel ratio (A/F) is the mixture ratio or percentage of air and furl dilivered to the engine by the fuel system, A/F adaptation to meet the ideal air-fuel ratio of different fuel ensure engine best performance.
Other more service functions: Seat Match/ Language Change/ TPMS Reset/ E-G-R Adaption/ Headlamp Reset/ Cluster/ Clutch Adaptation/ CVT/ EVAP Test/ Gear Learn/ ODS & OPDS/ Oxygen Sensor Test/ Prime Fuel Pump/ TCM Oil/ Transmission Adaptation/ T-U-R-B-O/ Windows-door etc.
ECU Coding
ECU Coding is professional and value-added advanced feature, which allowing you to reset the adaptive data, match the replaced ECUs, unfold the hidden functions, etc.
ECU coding enables multiple electronic system to recognize each other and then the actuators can start to work after you change the bad actuators or certain parts. If you are specialized in the car tuning industry, the ECU coding can be a great plus and give you an edge over peers!
Such As:
Acoustical confirmation
Tuning the ignition time
Tuning the oil injection
Adjust the air intake
Active rear spoiler
Digital speedometer coding
Active cruise control
Remote window control unlocking
And so on.....
Note: At present, Only Support fit for F & E-chassis BMW Cars; ANCEL DS160 fit for bmw will be continuously update the compatibility of ecu coding
● Service $01 - request current powertrain diagnostic data
● Service $02 - request powertrain freeze frame data
● Service $03 - request emis-sion-related diagnostic trouble codes
● Service $04 - clear/reset emis-sion-related diagnostic information
● Service $05 - request ox-yg-en sensor monitoring test results
● Service $06 - request on-board monitoring test results for specific monitored systems
● Service $07 - request emis-sion-related diagnostic trouble codes detected during
current or last completed driving cycle
● Service $08 - request control of on-board system, test or component
● Service $09 - request Vehicle Information
- Read Time Battery Voltage Monitor: One click to check the real-time health of your car battery with a graph.
- Help you pass the annual SMOG Check: As your reliable detected tool for the annual inspection, the ANCEL DS160 obd2scanner will comes with 10 OBD II modes to help you check the vehicle's health.
- One-click Lifetime Update with Wi-Fi: Allows users add more vehicles and functions at anytime.
- Quickly Read Codes & DTC Lookup: After get the quick scan diagnostic result, just click the error menu and get the codes definition.
- One-click Generate & Share & Print Diagnostic Report
- One to One Online Feedback & Remote Assistance: Allows user to feedback the diagnostic problem to FOXWELL technology team for further analysis troubleshooting.
- Shop/Data Manger: If you are a mechanic, shop owner or garage, the Shop Manager will keep record of tested vehicles including vehicle information, DTCs and customer information, which improves the diagnostic professionalism and reliability, thus you can win the trust of customers.
- 20+ Languages Optional & More Friendly Function: Support English, Spanish, Deutsch, France, Japanese etc. English is in default. More friendly functions for your choices: 6 Front Size for meeting various users needs; Screenshot of the diagnostic results; Hot key setup and more.
- Auto VIN/Scan -One-Click Automatically Read Vehicle Information will auto detect the vehicle information and display vehicle information to save your time of manually entered,more convenience for you.
- 4-in-1 Live Data Multi-Graphs : Clearly displaying real-time data in text and graph allows you to view multiple graphs simultaneously or merge 4 graphs in one for comparison.
- Bluetooth Share/Send Health Reports :You can transmit the data reports via E-mail/Bluetooth/Wifi to share or send for save its. Not like the old versions car scanner, must need to connect the printer to get the reports.
- Online Feedback and Remote Support -You can input your issues and submit them online to get the professional troubleshooting from Foxwell. Also can be controlled remote by foxwell technical engineers or the user's friends to handle the problems during diagnostic process to s
• Resolution: 1280*720 pixels
• CPU: 4-core 1.3GHz processor
• RAM: 1GB
• ROM: 32GB
• WiFi: 802.11b/g/n 2.4GHz
• USB: TYPE-C
• OBD II Input voltage range: 9~18V
• Power up via: DC 5V data cable or Diagnostic cable through connection to vehicle's DLC
• Working Temperature: -10℃ to 70℃
• Storage Temperature: -20℃ to 80℃
• Battery: 4000mAh
Diagnostic Cable
Quick Start Guide
User’s Manual
On Jul 31, 2025 at 14:05:22 PDT, seller added the following information:
Shipping Overview:
• Shipping: Standard Domestic Shipping within the United States charges first item USD 6.99 and additional item USD 3.0 each. Standard International Shipping from United Kingdom, Germany, Italian and Japan to the United States charges first item USD 11.99 and additional item USD 4.0 each.
• Import Duty: Everymarket collects applicable duties and taxes on goods imported into the U.S. at checkout, it's calculated based on the goods value multiply by the rate. For United Kingdom and China goods is 10%, Germany, Italian and Japan goods is 15%. We are committed to making your U.S. shopping experience simple and transparent. The method of delivery—either Delivered Duty Paid (DDP) or Delivered Duty Unpaid (DDU)—depends on whether duties and taxes are collected at the time of your purchase.
• Order Processing: Please allow 1-2 business days for order processing and preparation before shipment.
• Domestic Shipping: Orders within the U.S. are shipped via USPS or FedEx, depending on the origin of the product. Average transit times to the United States is 3 - 7 Business days and average transit times to International is 7 - 14 Business days
• International Shipping: Currently, we only ship within the USA.
• Tracking Information: Every order is trackable. You will receive a tracking number once your order has been shipped. Products may be shipped from various global fulfillment centers.
Shipping Delays:
Please note that shipping times may vary due to factors beyond our control, such as weather conditions, natural disasters, or peak holiday periods. While we strive to ensure timely delivery, the exact arrival time cannot be guaranteed and is managed by the shipping carrier.
Shipping Options:
-
Standard Delivery: Most orders are shipped within 3-7 business days. Larger items may utilize LTL shipping for safe handling.
-
Handling Time: We handle shipments on business days (Monday - Friday), with a preparation time of 1-2 days.
-
Additional Charges: Some items require additional shipping charges due to their size, weight, or special handling. These charges are specified on the product pages and are not eligible for shipping discounts.
-
Exclusions: Gift cards, packaging, taxes, and prior purchases do not count toward the minimum purchase requirement for free shipping. This offer is valid only for shipments to U.S. addresses, including Puerto Rico.
Delivery Details:
-
Estimates: Standard shipping within the US typically takes 3-7 business days. These are estimates and not guarantees.
-
Shipping Restrictions: We ship to all 50 states, Washington, DC, U.S. territories, and APO/FPO/DPO addresses. Shipping options vary based on the delivery address.
-
Remote Areas: Shipments to remote areas may incur additional charges or require pickup from a nearby shipping partner’s location.
Shipping Confirmation:
You will receive a shipping confirmation email with a tracking number as soon as your order is dispatched. If you do not receive this email immediately, please be assured that your items will arrive within the estimated delivery window provided at checkout.
Order Modifications:
If you need to cancel or modify your order, please contact our customer support immediately.
Issues with Delivery:
If your order shows as delivered but you have not received it, please contact the shipping carrier directly to resolve the issue. For persistent problems, contact our customer service at cs@everymarket.com.
Customer Support:
Our team is available 24/7 to assist you with any questions or concerns regarding your order. We are committed to ensuring a smooth shopping experience.
Return & Refund Policy Overview
Please review our return and refund policies below to ensure a smooth transaction process.
Return Policy
-
Duration: You have 30 days from receiving your item to initiate a return.
-
Condition: Items must be unworn, unwashed, with original tags and packaging intact.
-
Shipping Costs:
- If your return is approved due to a defective, damaged, or incorrect item, we will provide a prepaid return shipping label at no cost.
- If the item has no quality issues and matches the product listing and description, please contact our Customer Service team before returning it. Once your return is authorized, you must return the item according to the provided instructions. In this case, the return shipping cost is the customer's responsibility.
- We are not responsible for return shipping costs for items returned without prior authorization. -
Packaging: Ensure returned items are well-packaged to avoid damage during transit.
-
Tracking: Use a trackable and insured shipping method as we are not liable for items lost or damaged on return.
-
Initiating a Return: Contact us at cs@everymarket.com to start your return. We will provide a return shipping label and instructions upon approval. Returns without prior approval will not be accepted.
How to Return
-
Method: Returns must be sent back by mail to the address provided in the return instructions.
Return Label
-
Please contact us to get return labels.
Product Conditions for Return
-
Eligible Products: Returns are only accepted for items in new condition.
Nonreturnable Items
Certain items are not eligible for return:
-
Electronic devices after 30 days (e.g., computers, laptops, Kindles)
-
Gift cards, prepaid game cards
-
Perishable goods, live insects, some jewelry, some health and personal care items
-
Customized or personalized products
-
Items with special shipping restrictions
Refund Policy
-
Window: Eligible products may be returned within 30 days of delivery for a refund.
-
Refund Method: Refunds are processed to the original payment method or as store credit for items purchased with gift cards.
-
Processing Time: Refunds are processed within 3-5 business days after we receive the return; please allow additional time for shipping and bank processing.
Claims
Inspect your order upon arrival and report any defects, damages, or incorrect items immediately to allow us to address the issue. For claims, contact our support team with details of the issue.
Exchange Policy
For the quickest service, return your original item and place a new order for the desired product once your return is accepted.
Return Address
EveryMarket Customer Service 2101 E Terra Ln, O'Fallon, MO 63366
Customer Support
Available 24/7 for any questions or assistance needed:
-
Phone: +1 (800) 660-3783
-
Email: cs@everymarket.com
ANCEL DS160 provides professional OE-level diagnostics for all available electronic systems on the vehicles:
√ E~CU Information; √ Read Codes; √ Erase Codes; √ Live Data; √ Active Tests; √ Hot Functions;
ANCEL DS160 auto obd2 code reader help you to get basic and advanced repairs done on modern cars effectively, to deal with pretty much every auto repair scenario you can think of, which can access all available vehicle modules.
1. Drive System: Engine, Transmission, All wheel, Transfer case, Electrical Machine Electronics, Gear, and more...
2.Chassis System: Accumulator Management Electronics, Steering, Integrated Chassis Management, Tyre Pressure Control, Active Cruise Control, Braking System, Suspension, TPMS and more...
3.BCM(Body System): SRS Airbag,Gateway, Cluster Dashboard, Rain Sensors, Charging Interface Module, Parking Assistance, Power Control Unit, Touch box, Light, Battery Charging System, Head up Display, Wipe Control System, Roof, Seat & Door Motor, ABS, Air Condition. Windows,more...
4. Electrical System: Including Centralized control system for engine and power transmission, Chassis integrated control and safety system,Intelligent body electronic system,Communication and information/entertainment system...
Poweful Bi-directional Control -- Precisely Locate the Problems to Reduce your Unnecessary Maintenance Costs
ANCEL DS160 fit for bmw scan tool equipped with active test features, which help you to do a dealer- level diagnostic better.
Featuring bi-directional control, which can output the commands to ECUs, read the ECU data and monitor the operation of the actuators. Through active tests (also called actuator tests), this ANCEL DS160 bi-directional scanner can precisely locate the car problems, letting you quickly know whether a specific system, component, or subsystem is functioning properly or not, whichhelp you locate faults in the shortest time, saving time on troubleshooting.
For Example, If a fuel pump is not working and leads to ignition failure, it could be a faulty pump, wiring, relay, or command. By turning the fuel pump on and off via this ANCEL DS160 fit for bmw, you can quickly determine whether it’s a wiring, relay, or pump issue without removing any parts.Than you may do not need to spend lot of moneys to repair because of a little of problems.
Here are some commonly-used tests Include:
Switch the interior lights on and off
Turn on/off headlamp
Lock/unlock door
Turn on/off Cooling Fan
Roll window up/down
Turn the Fuel Pump On/Off
Open/Close the Sunroof
Turn on/off the Radiator Fan
Gearbox Matching / Air Suspension Matching / Seat Matching / Head light Fitting / Door and Window Initialization Study / Sunroof Initialization / Multimedia Video Reset / Cluster Reset / Immobilizer Service / Tire Change Reset and lots of features waiting for you！
1.Oil Light Reset - Allows you to reset the service lamps for a new calculation of engine oil life system once changed the oil. The service indicator system is designed to alert the driver when the vehicle is due for a service.
2. ABS Bleeding - Air will get inside the brake system after replace components such as calipers, wheel cylinders. The air has to be removed by bleeding the brakes to keep a firm brake pedal. Note: This function only support the vehicles that can do AUTO bleeding.
3. Battery Register & Matching - Lets you to have new battery validated after replacement, clear faults from the dashboard and display current battery details of the vehicle.
4. D-P-F Regeneration - Only for diesel 12V vehicle. lets you perform the forced regen cleaning to clear the blockage through continuous burning of the particulates captured in the D-P-F filter. When a regeneration cycle is completed, the D-P-F light automatically goes off.
5. SAS Calibration- Perform calibration of the Steering Angle Sensor to keep the car running straight. On successful calibration of the sensor, its fault memory is automatically cleared.
6. Injector Coding - Write the new injector code into the car system for correct cylinder injection quantity. -For gasoline or diesel 12V vehicle.
7. EPB Brake Reset - Help replace and reset the brake pad. This function is required for maintenance of electronic braking system's safety and efficiency.
8. Throttle Body Alignment (TBA) service- When the motion range is not known, the ECU simply has no idea where to set the throttle. The ECU must know the full range of motion of the throttle in order for it to properly control the engine. Using the throttle position sensors in the throttle body, the ECU learns the full open and full closed positions through various states (idle, part throttle, WOT) known as a Throttle Body Alignment (TBA).
9. A/F Reset - This is utility allows for the learnt Air Fuel Ration (AFR) to be re-initialized.The Air/Fuel ratio (A/F) is the mixture ratio or percentage of air and furl dilivered to the engine by the fuel system, A/F adaptation to meet the ideal air-fuel ratio of different fuel ensure engine best performance.
Other more service functions: Seat Match/ Language Change/ TPMS Reset/ E-G-R Adaption/ Headlamp Reset/ Cluster/ Clutch Adaptation/ CVT/ EVAP Test/ Gear Learn/ ODS & OPDS/ Oxygen Sensor Test/ Prime Fuel Pump/ TCM Oil/ Transmission Adaptation/ T-U-R-B-O/ Windows-door etc.
ECU Coding
ECU Coding is professional and value-added advanced feature, which allowing you to reset the adaptive data, match the replaced ECUs, unfold the hidden functions, etc.
ECU coding enables multiple electronic system to recognize each other and then the actuators can start to work after you change the bad actuators or certain parts. If you are specialized in the car tuning industry, the ECU coding can be a great plus and give you an edge over peers!
Such As:
Acoustical confirmation
Tuning the ignition time
Tuning the oil injection
Adjust the air intake
Active rear spoiler
Digital speedometer coding
Active cruise control
Remote window control unlocking
And so on.....
Note: At present, Only Support fit for F & E-chassis BMW Cars; ANCEL DS160 fit for bmw will be continuously update the compatibility of ecu coding
● Service $01 - request current powertrain diagnostic data
● Service $02 - request powertrain freeze frame data
● Service $03 - request emis-sion-related diagnostic trouble codes
● Service $04 - clear/reset emis-sion-related diagnostic information
● Service $05 - request ox-yg-en sensor monitoring test results
● Service $06 - request on-board monitoring test results for specific monitored systems
● Service $07 - request emis-sion-related diagnostic trouble codes detected during
current or last completed driving cycle
● Service $08 - request control of on-board system, test or component
● Service $09 - request Vehicle Information
- Read Time Battery Voltage Monitor: One click to check the real-time health of your car battery with a graph.
- Help you pass the annual SMOG Check: As your reliable detected tool for the annual inspection, the ANCEL DS160 obd2scanner will comes with 10 OBD II modes to help you check the vehicle's health.
- One-click Lifetime Update with Wi-Fi: Allows users add more vehicles and functions at anytime.
- Quickly Read Codes & DTC Lookup: After get the quick scan diagnostic result, just click the error menu and get the codes definition.
- One-click Generate & Share & Print Diagnostic Report
- One to One Online Feedback & Remote Assistance: Allows user to feedback the diagnostic problem to FOXWELL technology team for further analysis troubleshooting.
- Shop/Data Manger: If you are a mechanic, shop owner or garage, the Shop Manager will keep record of tested vehicles including vehicle information, DTCs and customer information, which improves the diagnostic professionalism and reliability, thus you can win the trust of customers.
- 20+ Languages Optional & More Friendly Function: Support English, Spanish, Deutsch, France, Japanese etc. English is in default. More friendly functions for your choices: 6 Front Size for meeting various users needs; Screenshot of the diagnostic results; Hot key setup and more.
- Auto VIN/Scan -One-Click Automatically Read Vehicle Information will auto detect the vehicle information and display vehicle information to save your time of manually entered,more convenience for you.
- 4-in-1 Live Data Multi-Graphs : Clearly displaying real-time data in text and graph allows you to view multiple graphs simultaneously or merge 4 graphs in one for comparison.
- Bluetooth Share/Send Health Reports :You can transmit the data reports via E-mail/Bluetooth/Wifi to share or send for save its. Not like the old versions car scanner, must need to connect the printer to get the reports.
- Online Feedback and Remote Support -You can input your issues and submit them online to get the professional troubleshooting from Foxwell. Also can be controlled remote by foxwell technical engineers or the user's friends to handle the problems during diagnostic process to s
• Resolution: 1280*720 pixels
• CPU: 4-core 1.3GHz processor
• RAM: 1GB
• ROM: 32GB
• WiFi: 802.11b/g/n 2.4GHz
• USB: TYPE-C
• OBD II Input voltage range: 9~18V
• Power up via: DC 5V data cable or Diagnostic cable through connection to vehicle's DLC
• Working Temperature: -10℃ to 70℃
• Storage Temperature: -20℃ to 80℃
• Battery: 4000mAh
Diagnostic Cable
Quick Start Guide
User’s Manual
On Jul 31, 2025 at 14:05:22 PDT, seller added the following information:
Shipping Overview:
• Shipping: Standard Domestic Shipping within the United States charges first item USD 6.99 and additional item USD 3.0 each. Standard International Shipping from United Kingdom, Germany, Italian and Japan to the United States charges first item USD 11.99 and additional item USD 4.0 each.
• Import Duty: Everymarket collects applicable duties and taxes on goods imported into the U.S. at checkout, it's calculated based on the goods value multiply by the rate. For United Kingdom and China goods is 10%, Germany, Italian and Japan goods is 15%. We are committed to making your U.S. shopping experience simple and transparent. The method of delivery—either Delivered Duty Paid (DDP) or Delivered Duty Unpaid (DDU)—depends on whether duties and taxes are collected at the time of your purchase.
• Order Processing: Please allow 1-2 business days for order processing and preparation before shipment.
• Domestic Shipping: Orders within the U.S. are shipped via USPS or FedEx, depending on the origin of the product. Average transit times to the United States is 3 - 7 Business days and average transit times to International is 7 - 14 Business days
• International Shipping: Currently, we only ship within the USA.
• Tracking Information: Every order is trackable. You will receive a tracking number once your order has been shipped. Products may be shipped from various global fulfillment centers.
Shipping Delays:
Please note that shipping times may vary due to factors beyond our control, such as weather conditions, natural disasters, or peak holiday periods. While we strive to ensure timely delivery, the exact arrival time cannot be guaranteed and is managed by the shipping carrier.
Shipping Options:
-
Standard Delivery: Most orders are shipped within 3-7 business days. Larger items may utilize LTL shipping for safe handling.
-
Handling Time: We handle shipments on business days (Monday - Friday), with a preparation time of 1-2 days.
-
Additional Charges: Some items require additional shipping charges due to their size, weight, or special handling. These charges are specified on the product pages and are not eligible for shipping discounts.
-
Exclusions: Gift cards, packaging, taxes, and prior purchases do not count toward the minimum purchase requirement for free shipping. This offer is valid only for shipments to U.S. addresses, including Puerto Rico.
Delivery Details:
-
Estimates: Standard shipping within the US typically takes 3-7 business days. These are estimates and not guarantees.
-
Shipping Restrictions: We ship to all 50 states, Washington, DC, U.S. territories, and APO/FPO/DPO addresses. Shipping options vary based on the delivery address.
-
Remote Areas: Shipments to remote areas may incur additional charges or require pickup from a nearby shipping partner’s location.
Shipping Confirmation:
You will receive a shipping confirmation email with a tracking number as soon as your order is dispatched. If you do not receive this email immediately, please be assured that your items will arrive within the estimated delivery window provided at checkout.
Order Modifications:
If you need to cancel or modify your order, please contact our customer support immediately.
Issues with Delivery:
If your order shows as delivered but you have not received it, please contact the shipping carrier directly to resolve the issue. For persistent problems, contact our customer service at cs@everymarket.com.
Customer Support:
Our team is available 24/7 to assist you with any questions or concerns regarding your order. We are committed to ensuring a smooth shopping experience.
Return & Refund Policy Overview
Please review our return and refund policies below to ensure a smooth transaction process.
Return Policy
-
Duration: You have 30 days from receiving your item to initiate a return.
-
Condition: Items must be unworn, unwashed, with original tags and packaging intact.
-
Shipping Costs:
- If your return is approved due to a defective, damaged, or incorrect item, we will provide a prepaid return shipping label at no cost.
- If the item has no quality issues and matches the product listing and description, please contact our Customer Service team before returning it. Once your return is authorized, you must return the item according to the provided instructions. In this case, the return shipping cost is the customer's responsibility.
- We are not responsible for return shipping costs for items returned without prior authorization. -
Packaging: Ensure returned items are well-packaged to avoid damage during transit.
-
Tracking: Use a trackable and insured shipping method as we are not liable for items lost or damaged on return.
-
Initiating a Return: Contact us at cs@everymarket.com to start your return. We will provide a return shipping label and instructions upon approval. Returns without prior approval will not be accepted.
How to Return
-
Method: Returns must be sent back by mail to the address provided in the return instructions.
Return Label
-
Please contact us to get return labels.
Product Conditions for Return
-
Eligible Products: Returns are only accepted for items in new condition.
Nonreturnable Items
Certain items are not eligible for return:
-
Electronic devices after 30 days (e.g., computers, laptops, Kindles)
-
Gift cards, prepaid game cards
-
Perishable goods, live insects, some jewelry, some health and personal care items
-
Customized or personalized products
-
Items with special shipping restrictions
Refund Policy
-
Window: Eligible products may be returned within 30 days of delivery for a refund.
-
Refund Method: Refunds are processed to the original payment method or as store credit for items purchased with gift cards.
-
Processing Time: Refunds are processed within 3-5 business days after we receive the return; please allow additional time for shipping and bank processing.
Claims
Inspect your order upon arrival and report any defects, damages, or incorrect items immediately to allow us to address the issue. For claims, contact our support team with details of the issue.
Exchange Policy
For the quickest service, return your original item and place a new order for the desired product once your return is accepted.
Return Address
EveryMarket Customer Service 2101 E Terra Ln, O'Fallon, MO 63366
Customer Support
Available 24/7 for any questions or assistance needed:
-
Phone: +1 (800) 660-3783
-
Email: cs@everymarket.com
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