Bi-directional OBD2 Scanner Fit For Porsche Car Code Reader Diagnostic Scan Tool
ANCEL DS160 Bi-directional Scanner for Porsche Cars
Bi-Directional Scan Tool & Active test
Full System Scan & Diagnostic
30+ Special Functions
Full OBD2 Function
7*24hr Online Chat Customer Service
Auto VIN Scan + One Click WIFI Update + Diagnostic Report
Diagnostic Feedback+ Live Data Graphing+Global Version
19 Languages
3 Years Free Update
Test report
Feedback
ANCEL DS160 Bi-directional Scanner Overview , All-in-One Functions in Your Hand
●One-click Online Free Update anytime and anywhere, you do not need any SD cards, cables or PC.
●Bi-Directional Control (Active Tests) Full control over various car components, parts to perform active tests like EVAP test,injector tests and etc.
●OE-level All Systems Diagnostics can scan all available systems to read/ erase fault codes, display live data or analog, freeze data frame, active tests, retrieve ECU info.
●ECU Reset to customize it according to your wishes and unlock hidden features for E-chassis of BMW
●10 OBD Function for all car brands to read/clear codes, turns off MILs displays freeze frame data to do some simple diagnostic by yourself.
●One-Click AUTO-VIN&SCAN to do a comprehensive diagnostic for your cars.
●4 in 1 Live Data Graph to show the live vehicle conditions in text and graph to help you to analyze the abnormal parameter easily.
●Android Operation System and smooth interface make it simple for beginners. Stable and Smooth Performance farewell to slow loading thus enjoy fast diagnosis
●Bright & Intuitive Full Touchscreen, you can enjoy the clear and vibrant details of diagnostic data with fewer distractions.
Product Parameter
CPU: CORTEX-A7 1.3GHz 4-core
Memory：2GB+32GB
Screen：5 inches 854*480
Working Voltage: 5V
Working Current: ≤ 2.5A
Working Environment: 0°C ~ 50°C (32°F ~ 122°F)
5.0" Touch Screen
2GB RAM
32GB ROM
1500mAh Battery
Wifi：802.11 a/b/g/n
Android OS
Package List
➤Turn off ACC, Lane Keeping Assist, o.i.l pressure control test, vehicle level position calibration, brake vacuum pump, wheel speed sensor supply, windows calibration, language change, A/F Reset, coolant bleed, transport mode, AdBlue reset, Stop/Start Reset and etc.. Please check the compatibility with us.
30+ Maintenance Functions
With 28+ Maintanence Function : AdBlue Reset, Airbag Reset, A/F Reset, ABS Bleeding, Battery Matching, Gearbox Relearn, Brake Reset, DPF Regen, Electric Throttle Relearn, Injector Coding, NOx Sensor Reset, Oil Maintenance Reset, Steering Angle Reset, and TPMS (Reset) .....and so on.
1. Oil Maintenance Reset : reset the o.il service lamp after changing the engine o.i.l; re-calculate the optimal o.i.l life change interval for the engine o.i.l maintenance being on schedule.
2. ABS Bl-eeding: removes a ir from the ABS brake lines for firm braking and safety.
3. Adblue Reset: reset the AdBlue system after refilling the tank to ensure the engine is running properly and meeting standards.
4. A.irbag Reset: Resets a irbag system after replacement or fault repair.
5. A/F Reset: adjusts the ratio for optimal engine capability and effi.ciency.
6. BMS Matching : register the battery after replacement.
7. Gearbox Reset: help complete the gearbox self-learning to improve gear shifting quality.
8. EPB Brake Reset: help replace and reset the brake pad.
9. DPF Regeneration (**for both diesel and gasoline vehicles): keep the trap stable.
10. Throttle Adaptation: initialize the throttle actuators to the default state.
11. Injector Coding: write the new code into the car system for the correct cylinder injec-tion quantity.
12. SAS Reset: reset the steering angle to zero to keep the car running straight.
13. TPMS Reset: reset the tire pressure.
14. Gear Learning: resets the transmission for smoother shifting and optimal capability.
15. N.O.x Sen.sor Reset: Resets the ni.tro.gen o.xide sen.sor after replacement or repair.
and much more .....
OE-Level Full System Scan & Diagnostic for Most OBDII/EOBD Vehicles
This option allows you to detect whether the car full system parameters are normal or not. It mainly including Drive System, Chassis System, Body System, Electrical system.
1.PCM(Drive System): Engine, Transmission, Transfer case, Electrical Machine Electronics, Fuel Pump, Gear, and more...
2. Chassis System: Accumulator Management Electronics, Steering, Integrated Chassis Management, Tyre Pressure Control, Active Cruise Control, Braking System, Suspension, TPMS and more...
3. BCM(Body System): SRS Airbag, Camera, Audio Radio, Gateway, Cluster Dashboard, Rain Sensors, Charging Interface Module, Parking Assistance, Power Control Unit, Touch box, Light, Battery Charging System, Head up Display, Wipe Control System, Roof, Seat & Door Motor system, Immobilizer, ABS ESP system, Air Condition.Electric Windows, Telephone, and more...
4. Electrical System: Including Centralized control system for engine and power transmission, Chassis integrated control and safety system,Intelligent body electronic system,Communication and information / entertainment system. Read and erase codes for all available systems, turn off MIL light (Indicator light), display live data in text, graph & analog for easy data review.
ALL 10 Mode OBDII/EOBD Functions:
Mode 01-Request current powertrain diagnostic data.
Mode 02-Request freeze frame information.
Mode 03-Request emissions-related diagnostic code
Mode 04-Clear/reset emissions-related diagnostic information.
Mode 05-Request oxygen sensor monitoring test results.
Mode 06-Request on-board monitoring test results for specific monitored systems.
Mode 07-Request emission-related diagnostic troublecodes detected during current or last completed driving cycle
Mode 08-Request control of on-board system, test or component.
Mode 09-Request vehicle information.
Mode 0A-Request emissions-related diagnostic troublecodes with permanent status after a clear/reset emission-related diagnostic information.
Cover Most Porsche Vehicles Supports
19 Language Supports
English，French，Spanish，German，Russian，Korean，Japanese，Portuguese，Italian，Polish ，Dutch，Hungarian，Finnish，Czech，Turkish，Greek，Arabic....
Language Setting
Once the DLC is connected, the device will automatically power on. For first-time use, the first step is to set the language. The default language of the device is English. If you want to change the language, please proceed to the next step and connect to Wi-Fi to download the latest diagnostic software for the selected language.
Consult
OBD Fault Code Library: Use the OBD fault codes generated during the diagnostic process to query detailed fault descriptions.
Coverage Lists: Quickly check the supported models and functions available on the current device.
Learning: Access video tutorials that provide guidelines for equipment usage, maintenance, and diagnostics.
Video: Watch instructional videos that demonstrate how to operate the device effectively.
User Manual: Helps technicians quickly understand how to use the device and improve diagnostic capabilities efficiently .
Feedback
This function allows you to provide feedback when encountering diagnostic errors with certain vehicle models. These errors may result from undeveloped software features or incorrect diagnostic commands sent by the device. Please follow the prompts to send the latest diagnostic logs and error descriptions via Wi-Fi, enabling our team to analyze the issue, make improvements, and update the vehicle diagnostic software.
FAQ
Here we list some frequently asked questions and answers related to this device.
5.1 Q: Why is there no response when the device is connected to a vehicle?
A: Ensure the connection to the vehicle's diagnostic port is proper, the ignition switch is on, and that the device supports the vehicle.
5.2 Q:Why does the system freeze while reading the data stream?
A: This could be due to a loose diagnostic connection. Please unplug the connector and reconnect it firmly.
5.3 Q: Why is there a communication error with the vehicle's ECU?
A: Please check the following:
* Ensure the diagnostic connector is properly connected.
* Confirm that the ignition switch is ON.
* If everything appears normal, please use the Feedback function to send us the vehicle's year, make, model, and
VIN number.
5.4 Q: Why does the screen flicker when the engine starts?
A: This is normal and is caused by electromagnetic interference.
5.5 Q:How do I upgrade the system software?
A: 1.Start the device and ensure a stable Internet connection.
2.Go to "Settings" -> "App Update," click "OTA," and then select "Check Version" to access the system upgrade
interface.
3.Follow the on-screen instructions to complete the upgrade. It may take a few minutes. After the upgrade is
successfully completed, the tool will automatically restart and return to the main interface.
On Jul 28, 2025 at 15:41:14 PDT, seller added the following information:
Shipping Overview:
• Shipping: Standard Domestic Shipping within the United States charges first item USD 6.99 and additional item USD 3.0 each. Standard International Shipping from United Kingdom, Germany, Italian and Japan to the United States charges first item USD 11.99 and additional item USD 4.0 each.
• Import Duty: Everymarket collects applicable duties and taxes on goods imported into the U.S. at checkout, it's calculated based on the goods value multiply by the rate. For United Kingdom and China goods is 10%, Germany, Italian and Japan goods is 15%. We are committed to making your U.S. shopping experience simple and transparent. The method of delivery—either Delivered Duty Paid (DDP) or Delivered Duty Unpaid (DDU)—depends on whether duties and taxes are collected at the time of your purchase.
• Order Processing: Please allow 1-2 business days for order processing and preparation before shipment.
• Domestic Shipping: Orders within the U.S. are shipped via USPS or FedEx, depending on the origin of the product. Average transit times to the United States is 3 - 7 Business days and average transit times to International is 7 - 14 Business days
• International Shipping: Currently, we only ship within the USA.
• Tracking Information: Every order is trackable. You will receive a tracking number once your order has been shipped. Products may be shipped from various global fulfillment centers.
Shipping Delays:
Please note that shipping times may vary due to factors beyond our control, such as weather conditions, natural disasters, or peak holiday periods. While we strive to ensure timely delivery, the exact arrival time cannot be guaranteed and is managed by the shipping carrier.
Shipping Options:
-
Standard Delivery: Most orders are shipped within 3-7 business days. Larger items may utilize LTL shipping for safe handling.
-
Handling Time: We handle shipments on business days (Monday - Friday), with a preparation time of 1-2 days.
-
Additional Charges: Some items require additional shipping charges due to their size, weight, or special handling. These charges are specified on the product pages and are not eligible for shipping discounts.
-
Exclusions: Gift cards, packaging, taxes, and prior purchases do not count toward the minimum purchase requirement for free shipping. This offer is valid only for shipments to U.S. addresses, including Puerto Rico.
Delivery Details:
-
Estimates: Standard shipping within the US typically takes 3-7 business days. These are estimates and not guarantees.
-
Shipping Restrictions: We ship to all 50 states, Washington, DC, U.S. territories, and APO/FPO/DPO addresses. Shipping options vary based on the delivery address.
-
Remote Areas: Shipments to remote areas may incur additional charges or require pickup from a nearby shipping partner’s location.
Shipping Confirmation:
You will receive a shipping confirmation email with a tracking number as soon as your order is dispatched. If you do not receive this email immediately, please be assured that your items will arrive within the estimated delivery window provided at checkout.
Order Modifications:
If you need to cancel or modify your order, please contact our customer support immediately.
Issues with Delivery:
If your order shows as delivered but you have not received it, please contact the shipping carrier directly to resolve the issue. For persistent problems, contact our customer service at cs@everymarket.com.
Customer Support:
Our team is available 24/7 to assist you with any questions or concerns regarding your order. We are committed to ensuring a smooth shopping experience.
Return & Refund Policy Overview
Please review our return and refund policies below to ensure a smooth transaction process.
Return Policy
-
Duration: You have 30 days from receiving your item to initiate a return.
-
Condition: Items must be unworn, unwashed, with original tags and packaging intact.
-
Shipping Costs:
- If your return is approved due to a defective, damaged, or incorrect item, we will provide a prepaid return shipping label at no cost.
- If the item has no quality issues and matches the product listing and description, please contact our Customer Service team before returning it. Once your return is authorized, you must return the item according to the provided instructions. In this case, the return shipping cost is the customer's responsibility.
- We are not responsible for return shipping costs for items returned without prior authorization. -
Packaging: Ensure returned items are well-packaged to avoid damage during transit.
-
Tracking: Use a trackable and insured shipping method as we are not liable for items lost or damaged on return.
-
Initiating a Return: Contact us at cs@everymarket.com to start your return. We will provide a return shipping label and instructions upon approval. Returns without prior approval will not be accepted.
How to Return
-
Method: Returns must be sent back by mail to the address provided in the return instructions.
Return Label
-
Please contact us to get return labels.
Product Conditions for Return
-
Eligible Products: Returns are only accepted for items in new condition.
Nonreturnable Items
Certain items are not eligible for return:
-
Electronic devices after 30 days (e.g., computers, laptops, Kindles)
-
Gift cards, prepaid game cards
-
Perishable goods, live insects, some jewelry, some health and personal care items
-
Customized or personalized products
-
Items with special shipping restrictions
Refund Policy
-
Window: Eligible products may be returned within 30 days of delivery for a refund.
-
Refund Method: Refunds are processed to the original payment method or as store credit for items purchased with gift cards.
-
Processing Time: Refunds are processed within 3-5 business days after we receive the return; please allow additional time for shipping and bank processing.
Claims
Inspect your order upon arrival and report any defects, damages, or incorrect items immediately to allow us to address the issue. For claims, contact our support team with details of the issue.
Exchange Policy
For the quickest service, return your original item and place a new order for the desired product once your return is accepted.
Return Address
EveryMarket Customer Service 2101 E Terra Ln, O'Fallon, MO 63366
Customer Support
Available 24/7 for any questions or assistance needed:
-
Phone: +1 (800) 660-3783
-
Email: cs@everymarket.com
ANCEL DS160 Bi-directional Scanner for Porsche Cars
Bi-Directional Scan Tool & Active test
Full System Scan & Diagnostic
30+ Special Functions
Full OBD2 Function
7*24hr Online Chat Customer Service
Auto VIN Scan + One Click WIFI Update + Diagnostic Report
Diagnostic Feedback+ Live Data Graphing+Global Version
19 Languages
3 Years Free Update
Test report
Feedback
ANCEL DS160 Bi-directional Scanner Overview , All-in-One Functions in Your Hand
●One-click Online Free Update anytime and anywhere, you do not need any SD cards, cables or PC.
●Bi-Directional Control (Active Tests) Full control over various car components, parts to perform active tests like EVAP test,injector tests and etc.
●OE-level All Systems Diagnostics can scan all available systems to read/ erase fault codes, display live data or analog, freeze data frame, active tests, retrieve ECU info.
●ECU Reset to customize it according to your wishes and unlock hidden features for E-chassis of BMW
●10 OBD Function for all car brands to read/clear codes, turns off MILs displays freeze frame data to do some simple diagnostic by yourself.
●One-Click AUTO-VIN&SCAN to do a comprehensive diagnostic for your cars.
●4 in 1 Live Data Graph to show the live vehicle conditions in text and graph to help you to analyze the abnormal parameter easily.
●Android Operation System and smooth interface make it simple for beginners. Stable and Smooth Performance farewell to slow loading thus enjoy fast diagnosis
●Bright & Intuitive Full Touchscreen, you can enjoy the clear and vibrant details of diagnostic data with fewer distractions.
Product Parameter
CPU: CORTEX-A7 1.3GHz 4-core
Memory：2GB+32GB
Screen：5 inches 854*480
Working Voltage: 5V
Working Current: ≤ 2.5A
Working Environment: 0°C ~ 50°C (32°F ~ 122°F)
5.0" Touch Screen
2GB RAM
32GB ROM
1500mAh Battery
Wifi：802.11 a/b/g/n
Android OS
Package List
➤Turn off ACC, Lane Keeping Assist, o.i.l pressure control test, vehicle level position calibration, brake vacuum pump, wheel speed sensor supply, windows calibration, language change, A/F Reset, coolant bleed, transport mode, AdBlue reset, Stop/Start Reset and etc.. Please check the compatibility with us.
30+ Maintenance Functions
With 28+ Maintanence Function : AdBlue Reset, Airbag Reset, A/F Reset, ABS Bleeding, Battery Matching, Gearbox Relearn, Brake Reset, DPF Regen, Electric Throttle Relearn, Injector Coding, NOx Sensor Reset, Oil Maintenance Reset, Steering Angle Reset, and TPMS (Reset) .....and so on.
1. Oil Maintenance Reset : reset the o.il service lamp after changing the engine o.i.l; re-calculate the optimal o.i.l life change interval for the engine o.i.l maintenance being on schedule.
2. ABS Bl-eeding: removes a ir from the ABS brake lines for firm braking and safety.
3. Adblue Reset: reset the AdBlue system after refilling the tank to ensure the engine is running properly and meeting standards.
4. A.irbag Reset: Resets a irbag system after replacement or fault repair.
5. A/F Reset: adjusts the ratio for optimal engine capability and effi.ciency.
6. BMS Matching : register the battery after replacement.
7. Gearbox Reset: help complete the gearbox self-learning to improve gear shifting quality.
8. EPB Brake Reset: help replace and reset the brake pad.
9. DPF Regeneration (**for both diesel and gasoline vehicles): keep the trap stable.
10. Throttle Adaptation: initialize the throttle actuators to the default state.
11. Injector Coding: write the new code into the car system for the correct cylinder injec-tion quantity.
12. SAS Reset: reset the steering angle to zero to keep the car running straight.
13. TPMS Reset: reset the tire pressure.
14. Gear Learning: resets the transmission for smoother shifting and optimal capability.
15. N.O.x Sen.sor Reset: Resets the ni.tro.gen o.xide sen.sor after replacement or repair.
and much more .....
OE-Level Full System Scan & Diagnostic for Most OBDII/EOBD Vehicles
This option allows you to detect whether the car full system parameters are normal or not. It mainly including Drive System, Chassis System, Body System, Electrical system.
1.PCM(Drive System): Engine, Transmission, Transfer case, Electrical Machine Electronics, Fuel Pump, Gear, and more...
2. Chassis System: Accumulator Management Electronics, Steering, Integrated Chassis Management, Tyre Pressure Control, Active Cruise Control, Braking System, Suspension, TPMS and more...
3. BCM(Body System): SRS Airbag, Camera, Audio Radio, Gateway, Cluster Dashboard, Rain Sensors, Charging Interface Module, Parking Assistance, Power Control Unit, Touch box, Light, Battery Charging System, Head up Display, Wipe Control System, Roof, Seat & Door Motor system, Immobilizer, ABS ESP system, Air Condition.Electric Windows, Telephone, and more...
4. Electrical System: Including Centralized control system for engine and power transmission, Chassis integrated control and safety system,Intelligent body electronic system,Communication and information / entertainment system. Read and erase codes for all available systems, turn off MIL light (Indicator light), display live data in text, graph & analog for easy data review.
ALL 10 Mode OBDII/EOBD Functions:
Mode 01-Request current powertrain diagnostic data.
Mode 02-Request freeze frame information.
Mode 03-Request emissions-related diagnostic code
Mode 04-Clear/reset emissions-related diagnostic information.
Mode 05-Request oxygen sensor monitoring test results.
Mode 06-Request on-board monitoring test results for specific monitored systems.
Mode 07-Request emission-related diagnostic troublecodes detected during current or last completed driving cycle
Mode 08-Request control of on-board system, test or component.
Mode 09-Request vehicle information.
Mode 0A-Request emissions-related diagnostic troublecodes with permanent status after a clear/reset emission-related diagnostic information.
Cover Most Porsche Vehicles Supports
19 Language Supports
English，French，Spanish，German，Russian，Korean，Japanese，Portuguese，Italian，Polish ，Dutch，Hungarian，Finnish，Czech，Turkish，Greek，Arabic....
Language Setting
Once the DLC is connected, the device will automatically power on. For first-time use, the first step is to set the language. The default language of the device is English. If you want to change the language, please proceed to the next step and connect to Wi-Fi to download the latest diagnostic software for the selected language.
Consult
OBD Fault Code Library: Use the OBD fault codes generated during the diagnostic process to query detailed fault descriptions.
Coverage Lists: Quickly check the supported models and functions available on the current device.
Learning: Access video tutorials that provide guidelines for equipment usage, maintenance, and diagnostics.
Video: Watch instructional videos that demonstrate how to operate the device effectively.
User Manual: Helps technicians quickly understand how to use the device and improve diagnostic capabilities efficiently .
Feedback
This function allows you to provide feedback when encountering diagnostic errors with certain vehicle models. These errors may result from undeveloped software features or incorrect diagnostic commands sent by the device. Please follow the prompts to send the latest diagnostic logs and error descriptions via Wi-Fi, enabling our team to analyze the issue, make improvements, and update the vehicle diagnostic software.
FAQ
Here we list some frequently asked questions and answers related to this device.
5.1 Q: Why is there no response when the device is connected to a vehicle?
A: Ensure the connection to the vehicle's diagnostic port is proper, the ignition switch is on, and that the device supports the vehicle.
5.2 Q:Why does the system freeze while reading the data stream?
A: This could be due to a loose diagnostic connection. Please unplug the connector and reconnect it firmly.
5.3 Q: Why is there a communication error with the vehicle's ECU?
A: Please check the following:
* Ensure the diagnostic connector is properly connected.
* Confirm that the ignition switch is ON.
* If everything appears normal, please use the Feedback function to send us the vehicle's year, make, model, and
VIN number.
5.4 Q: Why does the screen flicker when the engine starts?
A: This is normal and is caused by electromagnetic interference.
5.5 Q:How do I upgrade the system software?
A: 1.Start the device and ensure a stable Internet connection.
2.Go to "Settings" -> "App Update," click "OTA," and then select "Check Version" to access the system upgrade
interface.
3.Follow the on-screen instructions to complete the upgrade. It may take a few minutes. After the upgrade is
successfully completed, the tool will automatically restart and return to the main interface.
On Jul 28, 2025 at 15:41:14 PDT, seller added the following information:
Shipping Overview:
• Shipping: Standard Domestic Shipping within the United States charges first item USD 6.99 and additional item USD 3.0 each. Standard International Shipping from United Kingdom, Germany, Italian and Japan to the United States charges first item USD 11.99 and additional item USD 4.0 each.
• Import Duty: Everymarket collects applicable duties and taxes on goods imported into the U.S. at checkout, it's calculated based on the goods value multiply by the rate. For United Kingdom and China goods is 10%, Germany, Italian and Japan goods is 15%. We are committed to making your U.S. shopping experience simple and transparent. The method of delivery—either Delivered Duty Paid (DDP) or Delivered Duty Unpaid (DDU)—depends on whether duties and taxes are collected at the time of your purchase.
• Order Processing: Please allow 1-2 business days for order processing and preparation before shipment.
• Domestic Shipping: Orders within the U.S. are shipped via USPS or FedEx, depending on the origin of the product. Average transit times to the United States is 3 - 7 Business days and average transit times to International is 7 - 14 Business days
• International Shipping: Currently, we only ship within the USA.
• Tracking Information: Every order is trackable. You will receive a tracking number once your order has been shipped. Products may be shipped from various global fulfillment centers.
Shipping Delays:
Please note that shipping times may vary due to factors beyond our control, such as weather conditions, natural disasters, or peak holiday periods. While we strive to ensure timely delivery, the exact arrival time cannot be guaranteed and is managed by the shipping carrier.
Shipping Options:
-
Standard Delivery: Most orders are shipped within 3-7 business days. Larger items may utilize LTL shipping for safe handling.
-
Handling Time: We handle shipments on business days (Monday - Friday), with a preparation time of 1-2 days.
-
Additional Charges: Some items require additional shipping charges due to their size, weight, or special handling. These charges are specified on the product pages and are not eligible for shipping discounts.
-
Exclusions: Gift cards, packaging, taxes, and prior purchases do not count toward the minimum purchase requirement for free shipping. This offer is valid only for shipments to U.S. addresses, including Puerto Rico.
Delivery Details:
-
Estimates: Standard shipping within the US typically takes 3-7 business days. These are estimates and not guarantees.
-
Shipping Restrictions: We ship to all 50 states, Washington, DC, U.S. territories, and APO/FPO/DPO addresses. Shipping options vary based on the delivery address.
-
Remote Areas: Shipments to remote areas may incur additional charges or require pickup from a nearby shipping partner’s location.
Shipping Confirmation:
You will receive a shipping confirmation email with a tracking number as soon as your order is dispatched. If you do not receive this email immediately, please be assured that your items will arrive within the estimated delivery window provided at checkout.
Order Modifications:
If you need to cancel or modify your order, please contact our customer support immediately.
Issues with Delivery:
If your order shows as delivered but you have not received it, please contact the shipping carrier directly to resolve the issue. For persistent problems, contact our customer service at cs@everymarket.com.
Customer Support:
Our team is available 24/7 to assist you with any questions or concerns regarding your order. We are committed to ensuring a smooth shopping experience.
Return & Refund Policy Overview
Please review our return and refund policies below to ensure a smooth transaction process.
Return Policy
-
Duration: You have 30 days from receiving your item to initiate a return.
-
Condition: Items must be unworn, unwashed, with original tags and packaging intact.
-
Shipping Costs:
- If your return is approved due to a defective, damaged, or incorrect item, we will provide a prepaid return shipping label at no cost.
- If the item has no quality issues and matches the product listing and description, please contact our Customer Service team before returning it. Once your return is authorized, you must return the item according to the provided instructions. In this case, the return shipping cost is the customer's responsibility.
- We are not responsible for return shipping costs for items returned without prior authorization. -
Packaging: Ensure returned items are well-packaged to avoid damage during transit.
-
Tracking: Use a trackable and insured shipping method as we are not liable for items lost or damaged on return.
-
Initiating a Return: Contact us at cs@everymarket.com to start your return. We will provide a return shipping label and instructions upon approval. Returns without prior approval will not be accepted.
How to Return
-
Method: Returns must be sent back by mail to the address provided in the return instructions.
Return Label
-
Please contact us to get return labels.
Product Conditions for Return
-
Eligible Products: Returns are only accepted for items in new condition.
Nonreturnable Items
Certain items are not eligible for return:
-
Electronic devices after 30 days (e.g., computers, laptops, Kindles)
-
Gift cards, prepaid game cards
-
Perishable goods, live insects, some jewelry, some health and personal care items
-
Customized or personalized products
-
Items with special shipping restrictions
Refund Policy
-
Window: Eligible products may be returned within 30 days of delivery for a refund.
-
Refund Method: Refunds are processed to the original payment method or as store credit for items purchased with gift cards.
-
Processing Time: Refunds are processed within 3-5 business days after we receive the return; please allow additional time for shipping and bank processing.
Claims
Inspect your order upon arrival and report any defects, damages, or incorrect items immediately to allow us to address the issue. For claims, contact our support team with details of the issue.
Exchange Policy
For the quickest service, return your original item and place a new order for the desired product once your return is accepted.
Return Address
EveryMarket Customer Service 2101 E Terra Ln, O'Fallon, MO 63366
Customer Support
Available 24/7 for any questions or assistance needed:
-
Phone: +1 (800) 660-3783
-
Email: cs@everymarket.com
Oops!
Sorry, it looks like some products are not available in selected quantity.