UNITED STATES SHOPPERS:

Depending on what warehouse your order is fulfilled from, we generally use UPS Ground, FedEx Ground / Home Delivery, and USPS Priority Mail. Because we have multiple warehouses, orders with more than one item may be shipped separately. Also, orders of more than one quantity may be shipped separately. Most orders are shipped within 24-48 hours of when you place your order. There are some items that may have a lead time and/or need assembling and may require additional time to ship. Shipments to P.O. Boxes and APO/FPO addresses will ship via the United States Postal Service (USPS) if available.

FREE SHIPPING:

Your order will ship completely free if your order fits ALL the qualifications listed below:

• Free shipping is available only to the 48 contiguous states: (excludes Alaska, Hawaii, and all US Territories, APO/FPO and international countries). You authorize any additional charges for any shipments not in the free shipping area.
• HAZMAT, Consumables, ORM-D, Freight, and Special Order items all DO NOT qualify for free shipping under any circumstance. Shipping costs on items in these categories which require special shipping will be invoiced following purchase of the item.

SALES TAX:

Sales tax is automatically collected by eBay when making a purchase through eBay.

CANCELLING ORDERS:

Once an order has shipped and there is a tracking number, it cannot be cancelled under any circumstances. Cancelled orders that have not been shipped may also be subject to a minimum 20% restocking fee in certain circumstances. Any freight items, special order items, international orders, or items made per order may not be cancelled once the order is processed.

INTERNATIONAL SHOPPERS:

International shoppers are more than welcome to place orders on our website.

No refunds will be granted if your order gets lost, held by customs, non-payment of duties/taxes, and/or refusal of package.

International orders may take longer than the standard 24-48 hours to process if the order is in stock. The customer is responsible for all tax, custom charges, and any other fees. If you refuse the package at customs or fail to pick up your shipment and it is returned to us, you will not be refunded for the original shipping charges, you will be responsible for any return shipping charges, and you will be charged a 25% restocking fee.

ITEM AVAILABILITY:

We try to be as accurate as possible with the availability of items listed on the item page. This is the average time it takes for an item to ship out. This is not guaranteed. Sometimes it can take longer than stated and sometimes it can be sooner than stated.

Here at Sinai Medical Supply, customer satisfaction is our top priority. We want you to be completely satisfied with any purchases made directly with us. If you need to return or exchange something that you ordered directly from us, please fill out the RMA Form as soon as possible. We accept returns within 30 days of receipt of your purchase directly from us. Items must be returned brand new, unused, unopened and in its original packaging, except defective products. Return shipping costs will be at the customer's expense. Free shipping only applies once. Original actual shipping charges are not refundable. All merchandise returns are subject to detailed inspection. Any merchandise unsuitable for resale will not be accepted (do not adhere labels to retail packaging). A minimum restocking fee of 20% will be applied to all returns less than 30 days. NO RETURNS ARE ACCEPTED AFTER 30 DAYS OF SHIPMENT ARRIVAL.

PLEASE NOTE EXCEPTIONS:

All products to be returned brand new and must include original packing material, manuals, blank warranty cards and other accessories provided by the manufacturer.

After 30 days of receipt of purchase, the manufacturer's warranty applies.

Any discrepancies such as defective items, missing items, wrong items, or any type of problem with an order that has been delivered must be reported to us within 30 days of receiving purchase. We will make sure to have a replacement sent out as quickly as possible. Please keep all packaging as we will require the item back under most circumstances and we will cover the costs to get the item returned to us. If you do not wish to have a replacement, it would be subject to a standard return procedure. We cannot be held responsible for any issues after 30 days of receiving purchase.

We reserve the right to refuse a return depending on certain circumstances.

CANCELLING ORDERS:

All orders cancelled by the customer for any reason after the order has been placed will be subject to a 5% cancellation fee. We will only cancel an order within 1 hour of the order being placed.All order cancellations require a cancellation reason, must be in writing in an email, and we must be notified before there is a tracking number or shipment. Once an order has a tracking number or has been shipped, it cannot be cancelled under any circumstances and is out of the cancellation window. Cancelled orders that have not been shipped may also be subject to a minimum 20% restocking fee in certain circumstances. Any freight items, special order items, international orders, or items made per order may not be cancelled once the order is processed even if there isn't a tracking number available. Please note we reserve the right to cancel an order if there is any issue. There are instances where a package may ship before any information is available and this is because our warehouse first ships orders and then provides us with the tracking report which then gets sent to you. If there is a situation like this where an order was cancelled and/or refunded while it was already shipped, we will not be able to honor the cancellation and any refund will be cancelled. While we do our best to honor all cancellation requests, there are instances where we cannot cancel depending on the warehouse and the circumstances.

RETURNED PAYMENTS / CHARGEBACKS / CREDIT CARD DISPUTES:

We do our best to resolve any situation and will do so according to our policies you agree to when sending your order. If a situation has been resolved in accordance with our policies and there are any returned payments, chargebacks, and credit card disputes for any reason after the resolution, there will be a $40.00 fee for each returned payment and a 5% cancellation fee which becomes due at time of notice. Please note that even if your credit card company returns the payment, this does not remove your obligation to pay for your order and payment must be made immediately. Since payments are due at time of order, a returned payment might lead to a late payment/delinquency which will be reported to the major crediting boroughs. Interest will collect at a rate of 2% a month but if that percentage is usurious, the legal allowed limit will be collected as interest. All warranties will be null and void. If legal action is taken for non-payment, you will be responsible for reasonable attorney's fees, filing charges, court fees, and any other charges associated with collection of payment.