Dressing & Operating Scissors 5.5" Sharp/Blunt Straight OR Surgical Instruments
|
PRODUCT DESCRIPTION |
PRODUCT NAME:
Medical Scissors
Sharp/Blunt Straight 14.5cm Surgical Operating Instruments
PRODUCT
SPECIFICATIONS:
- Manufactured for Optimized Performance, Precision, and Longevity.
- Made of High-Quality Surgical Grade Stainless Steel.
- 420 J2 Stainless Steel used with Superior Craftsmanship.
- Non-Slip Grip Handle for secure and comfortable use.
- Autoclavable and Sterilizable for convenient and safe instrument preparation.
- Corrosion Resistant to maintain instrument integrity.
- High-end Satin/Matte Finishing for a sleek and professional appearance.
- Operating/Dressing Scissors are versatile instruments with multiple uses in the operating room.
- They are commonly utilized for making incisions, cutting soft tissues, and removing sutures during surgical procedures.
- UDI (Unique Device Identifier) marked for traceability and identification.
- Product conforms to CE mark, ISO 9001, ISO 13485, FDA, GMP, and other stringent quality standards, ensuring reliability and compliance.
- Dressing and Wound Care: These scissors are ideal for cutting dressings, tapes, and bandages during wound care procedures. The sharp blade allows for precise and clean cutting, while the blunt tip minimizes the risk of accidental injury to the patient.
- Suture Removal: Medical scissors with sharp/blunt tips are frequently used to remove sutures or stitches. The sharp blade easily cuts through the suture material, while the blunt tip prevents unintended skin lacerations.
- Tissue Dissection: These scissors can be used for delicate tissue dissection during surgical procedures. The sharp blade facilitates precise cutting, while the blunt tip provides a safer approach near vital structures.
- Medical Instrument Preparation: Medical scissors with sharp/blunt tips are often utilized for preparing and trimming medical instruments, such as sutures, catheters, and tubing, to the desired length or shape
- Dental Procedures: These scissors can be employed in dental practices for various purposes, including cutting dental materials, trimming impression trays, and removing sutures after oral surgery.
- Laboratory Applications: Medical scissors with sharp/blunt tips find utility in laboratory settings for cutting and dissecting various materials, such as specimens, sutures, and packaging.
- First Aid Kits and Emergency Situations: These scissors are commonly included in first aid kits and emergency response bags. They can be used to cut clothing, seat belts, or other materials in emergency situations.
- Veterinary Care: Medical scissors with sharp/blunt tips are also used in veterinary medicine for similar purposes, including wound care, suture removal, and tissue dissection in animals.
- Remember to follow proper sterilization and disinfection protocols when using medical scissors to maintain a sterile and safe environment.
HANDLING AND DELIVERY
- Quick Processing: In the parameters of the United States, we strive to process and ship all orders within 1-2 business days. Our priority is to ensure prompt delivery of your order, and if you place your order before 5:00pm EST, we make every effort to ship it out the same day.
- Free Shipping: We are pleased to offer free shipping service within the USA. Enjoy the convenience of having your order delivered to your doorstep without any additional shipping charges.
- Timely Delivery: While we make every effort to ensure timely delivery, we understand that unforeseen circumstances may cause delays. If you experience any issues with late delivery, please reach out to us through messages, and our dedicated team will assist you in resolving the matter promptly.
- International Orders: For customers outside the United States, we encourage you to contact us before placing your order. We have special discount coupons available for bulk orders and international shipping. Our team will provide you with personalized assistance to ensure a smooth ordering process and competitive shipping rates.
- Trusted Shipping Service: We deliver orders through USPS First Class Package Service, a reliable shipping provider known for their efficiency and security. Depending on your location, you can expect a delivery time of 2-5 days. Please note that actual delivery times may vary based on the destination.
- At our store, we prioritize your satisfaction and aim to provide a seamless shopping experience. Rest assured that we are committed to timely processing, free shipping within the USA, and responsive customer support.
PAYMENT POLICY
- Easy, Safe, and Reliable: Shopping at our eBay store is designed to be a hassle-free experience. We have taken measures to ensure that the process is easy, safe, and reliable, providing you with peace of mind throughout your shopping journey.
- Acceptance of Major Credit Cards: We understand the importance of convenience when it comes to payment options. That's why we gladly accept all kinds of major credit cards, allowing you to choose the payment method that suits you best. Whether you prefer Visa, Mastercard, American Express, or Discover, you can shop with confidence knowing that your preferred payment option is accepted.
- Secure PayPal Payments: In addition to major credit cards, we also offer the convenience and security of PayPal as a payment method. PayPal is a trusted and widely recognized online payment platform, known for its robust security measures and buyer protection policies. By accepting PayPal, we provide an additional layer of security for your transactions.
- Buyer Protection: We are committed to providing a safe and secure shopping environment. As an eBay seller, we adhere to eBay's policies and guidelines, ensuring that your rights as a buyer are protected. If you encounter any issues with your purchase, we are here to assist you and resolve any concerns in a fair and timely manner.
- Trusted Seller: We take pride in being a trusted seller on eBay. Our reputation is built on delivering quality products and excellent customer service. We strive to maintain high standards of professionalism, honesty, and reliability in all our transactions.
- Privacy and Data Security: We understand the importance of protecting your personal information. Rest assured that we have implemented robust privacy and data security measures to safeguard your sensitive information. Your privacy is of utmost importance to us, and we handle your data in accordance with applicable privacy laws and regulations.
- At our eBay store, we prioritize your satisfaction and strive to create a positive shopping experience. With easy and secure payment options, buyer protection, and a commitment to privacy and data security, we aim to exceed your expectations and provide a seamless and enjoyable shopping experience.
RETURN AND EXCHANGE POLICY
- At our eBay store, we value your satisfaction and want to ensure that you have a positive shopping experience. If, for any reason, the product you receive does not match the pictures or description provided, we offer a hassle-free return and refund policy. Here are the key points of our policy:
- Product Accuracy Guarantee: We strive to accurately represent our products through detailed descriptions and high-quality images. However, if the product you receive differs from what was shown in the pictures or described, you have the right to return it.
- Easy Return Process: Returning a product is simple and straightforward. Just reach out to us within the specified return period (typically within 30 days of receiving the item) and provide the necessary details. We will guide you through the return process and provide you with the required instructions and return address.
- Refund Assurance: Once we receive the returned item and confirm its condition, we will initiate the refund process. The refund will be issued through the original payment method used during the purchase. Rest assured that we aim to process refunds promptly and efficiently.
- Return Shipping Costs: In the event of a product discrepancy, we will cover the return shipping costs. You can rely on us to provide you with a prepaid shipping label or reimburse your return shipping expenses, ensuring a hassle-free return experience.
- Condition of the Returned Item: To qualify for a refund, the returned item must be in its original condition, unused, and undamaged. Please ensure that all original packaging, tags, and accessories are included with the returned item.
- Excellent Customer Support: Our dedicated customer support team is here to assist you throughout the return and refund process. If you have any questions or concerns, please don't hesitate to reach out to us. We are committed to providing timely and helpful support to ensure your satisfaction.
- Please note that our return and refund policy applies only to products that are not as described or pictured. For other types of returns, such as changes of mind or sizing issues, please refer to our separate policy or contact us for further assistance.
- With our transparent and customer-centric return and refund policy, we aim to build trust and provide you with the confidence to shop with us. We stand behind the quality and accuracy of our products, and we are committed to resolving any discrepancies to your satisfaction.
FEEDBACK POLICY
- At our eBay store, we highly value your feedback and understand its significance in our continuous improvement process. We greatly appreciate your ratings and reviews, as they help us better understand your experience and shape our services to meet your needs. We strive to provide exceptional customer satisfaction, and your feedback plays a crucial role in achieving that goal.
- Importance of Feedback: Your feedback is of utmost importance to us. It allows us to gauge your satisfaction with our products and services, and it helps us identify areas where we can make improvements. We genuinely value your opinion and take it into serious consideration.
- Positive Reviews: If you are satisfied with your purchase and the service you received, we kindly request that you consider leaving a positive review and rating. Your positive feedback not only encourages us but also assists other potential customers in making informed decisions about our products and services.
- Addressing Issues: We understand that issues may arise from time to time, despite our best efforts. If you encounter any problems or have any concerns regarding your purchase, please reach out to us directly. We are committed to resolving any issues promptly and to your satisfaction. We appreciate the opportunity to address any concerns before they escalate.
- Communication is Key: We encourage open and honest communication. If you have any questions, feedback, or concerns, please don't hesitate to contact us through the eBay messaging system. We are here to listen and provide solutions to ensure your satisfaction.
- Negative Reviews: We kindly request that, in the event of an issue, you give us the opportunity to address and resolve it before leaving a negative review. We believe that effective communication and problem-solving can often result in a satisfactory resolution. Your satisfaction is important to us, and we are committed to making things right.
- Continuous Improvement: We are dedicated to continuously improving our products, services, and customer experience. Your feedback helps us identify areas where we can enhance our offerings and ensure that we meet and exceed your expectations.
- We greatly appreciate your time and effort in providing feedback and reviews. Your input helps us shape our business and enables us to provide the best possible experience for our customers. We remain committed to your satisfaction and appreciate your trust in our services.
- Thank you for being a valued customer, and we look forward to serving you again in the future.
ABOUT US
Welcome to MEDRO INSTRUMENTS - Your Trusted Source for High-Quality Surgical, Dental, Beauty, and Veterinary Instruments.
With a rich legacy spanning over 50 years, MEDRO INSTRUMENTS has remained dedicated to providing our customers with the highest quality instruments. As the original equipment manufacturer (OEM) for all the instruments in our catalogue, we take pride in delivering instruments that meet the highest international standards.
Our instruments have gained a reputation for their exceptional quality and performance, trusted and used by professionals in numerous countries worldwide. In our continuous pursuit of excellence, we have initiated a project to build a comprehensive stock of instruments in the USA, enabling us to efficiently market and sell through online platforms like eBay. This strategic endeavor ensures that we meet the quality and quantity requirements of our valued distributors.
At MEDRO INSTRUMENTS, our commitment is to meet the evolving needs of healthcare systems and to lead the industry by providing top-notch instruments at competitive prices. We understand that quality and timely delivery are paramount for our customers, and we strive to exceed their expectations in both areas.
Our team is driven by a deep understanding of the diverse needs of our customers. We recognize that quality, coupled with efficient delivery, is the foundation of customer satisfaction. Through our efficient and cost-effective processes, we ensure that our customers receive the highest quality instruments in a timely manner.
As you explore our extensive range of instruments, we assure you that each instrument is meticulously crafted to deliver superior performance, precision, and durability. Our commitment to quality extends to every aspect of our operations, from the sourcing of premium materials to the rigorous quality checks throughout the manufacturing process.
We extend our warmest wishes to you as you embark on your journey with MEDRO INSTRUMENTS. Rest assured, we are dedicated to serving you with excellence, reliability, and a steadfast commitment to meeting your instrument needs.
Thank you for choosing MEDRO INSTRUMENTS - where quality and customer satisfaction are our top priorities.
MEDRO SURGICAL INSTRUMENTS LLC
Shipping Overview:
• Shipping: Standard Domestic Shipping within the United States charges first item USD 5.99 and additional item USD 3.0 each. Standard International Shipping from United Kingdom, Germany, Italian and Japan to the United States charges first item USD 9.99 and additional item USD 4.0 each.
• Import Duty: Everymarket collects applicable duties and taxes on goods imported into the U.S. at checkout, it's calculated based on the goods value multiply by the rate. For United Kingdom and China goods is 10%, Germany, Italian and Japan goods is 15%. We are committed to making your U.S. shopping experience simple and transparent. The method of delivery—either Delivered Duty Paid (DDP) or Delivered Duty Unpaid (DDU)—depends on whether duties and taxes are collected at the time of your purchase.
• Order Processing: Please allow 1-2 business days for order processing and preparation before shipment.
• Domestic Shipping: Orders within the U.S. are shipped via USPS or FedEx, depending on the origin of the product. Average transit times to the United States is 3 - 7 Business days and average transit times to International is 7 - 14 Business days
• International Shipping: Currently, we only ship within the USA.
• Tracking Information: Every order is trackable. You will receive a tracking number once your order has been shipped. Products may be shipped from various global fulfillment centers.
Shipping Delays:
Please note that shipping times may vary due to factors beyond our control, such as weather conditions, natural disasters, or peak holiday periods. While we strive to ensure timely delivery, the exact arrival time cannot be guaranteed and is managed by the shipping carrier.
Shipping Options:
-
Standard Delivery: Most orders are shipped within 3-7 business days. Larger items may utilize LTL shipping for safe handling.
-
Handling Time: We handle shipments on business days (Monday - Friday), with a preparation time of 1-2 days.
-
Additional Charges: Some items require additional shipping charges due to their size, weight, or special handling. These charges are specified on the product pages and are not eligible for shipping discounts.
-
Exclusions: Gift cards, packaging, taxes, and prior purchases do not count toward the minimum purchase requirement for free shipping. This offer is valid only for shipments to U.S. addresses, including Puerto Rico.
Delivery Details:
-
Estimates: Standard shipping within the US typically takes 3-7 business days. These are estimates and not guarantees.
-
Shipping Restrictions: We ship to all 50 states, Washington, DC, U.S. territories, and APO/FPO/DPO addresses. Shipping options vary based on the delivery address.
-
Remote Areas: Shipments to remote areas may incur additional charges or require pickup from a nearby shipping partner’s location.
Shipping Confirmation:
You will receive a shipping confirmation email with a tracking number as soon as your order is dispatched. If you do not receive this email immediately, please be assured that your items will arrive within the estimated delivery window provided at checkout.
Order Modifications:
If you need to cancel or modify your order, please contact our customer support immediately.
Issues with Delivery:
If your order shows as delivered but you have not received it, please contact the shipping carrier directly to resolve the issue. For persistent problems, contact our customer service at cs@everymarket.com.
Customer Support:
Our team is available 24/7 to assist you with any questions or concerns regarding your order. We are committed to ensuring a smooth shopping experience.
Return & Refund Policy Overview
Please review our return and refund policies below to ensure a smooth transaction process.
Return Policy
-
Duration: You have 30 days from receiving your item to initiate a return.
-
Condition: Items must be unworn, unwashed, with original tags and packaging intact.
-
Shipping Costs: Please contact us to initiate your return, we'll offer return label for free. Otherwise we are not responsible for the return shipping costs of the items.
-
Packaging: Ensure returned items are well-packaged to avoid damage during transit.
-
Tracking: Use a trackable and insured shipping method as we are not liable for items lost or damaged on return.
-
Initiating a Return: Contact us at cs@everymarket.com to start your return. We will provide a return shipping label and instructions upon approval. Returns without prior approval will not be accepted.
How to Return
-
Method: Returns must be sent back by mail to the address provided in the return instructions.
Return Label
-
Please contact us to get return labels.
Product Conditions for Return
-
Eligible Products: Returns are only accepted for items in new condition.
Nonreturnable Items
Certain items are not eligible for return:
-
Electronic devices after 30 days (e.g., computers, laptops, Kindles)
-
Gift cards, prepaid game cards
-
Perishable goods, live insects, some jewelry, some health and personal care items
-
Customized or personalized products
-
Items with special shipping restrictions
Refund Policy
-
Window: Eligible products may be returned within 30 days of delivery for a refund.
-
Refund Method: Refunds are processed to the original payment method or as store credit for items purchased with gift cards.
-
Processing Time: Refunds are processed within 3-5 business days after we receive the return; please allow additional time for shipping and bank processing.
Claims
Inspect your order upon arrival and report any defects, damages, or incorrect items immediately to allow us to address the issue. For claims, contact our support team with details of the issue.
Exchange Policy
For the quickest service, return your original item and place a new order for the desired product once your return is accepted.
Return Address
EveryMarket Customer Service 2101 E Terra Ln, O'Fallon, MO 63366
Customer Support
Available 24/7 for any questions or assistance needed:
-
Phone: +1 (800) 660-3783
-
Email: cs@everymarket.com
|
PRODUCT DESCRIPTION |
PRODUCT NAME:
Medical Scissors
Sharp/Blunt Straight 14.5cm Surgical Operating Instruments
PRODUCT
SPECIFICATIONS:
- Manufactured for Optimized Performance, Precision, and Longevity.
- Made of High-Quality Surgical Grade Stainless Steel.
- 420 J2 Stainless Steel used with Superior Craftsmanship.
- Non-Slip Grip Handle for secure and comfortable use.
- Autoclavable and Sterilizable for convenient and safe instrument preparation.
- Corrosion Resistant to maintain instrument integrity.
- High-end Satin/Matte Finishing for a sleek and professional appearance.
- Operating/Dressing Scissors are versatile instruments with multiple uses in the operating room.
- They are commonly utilized for making incisions, cutting soft tissues, and removing sutures during surgical procedures.
- UDI (Unique Device Identifier) marked for traceability and identification.
- Product conforms to CE mark, ISO 9001, ISO 13485, FDA, GMP, and other stringent quality standards, ensuring reliability and compliance.
- Dressing and Wound Care: These scissors are ideal for cutting dressings, tapes, and bandages during wound care procedures. The sharp blade allows for precise and clean cutting, while the blunt tip minimizes the risk of accidental injury to the patient.
- Suture Removal: Medical scissors with sharp/blunt tips are frequently used to remove sutures or stitches. The sharp blade easily cuts through the suture material, while the blunt tip prevents unintended skin lacerations.
- Tissue Dissection: These scissors can be used for delicate tissue dissection during surgical procedures. The sharp blade facilitates precise cutting, while the blunt tip provides a safer approach near vital structures.
- Medical Instrument Preparation: Medical scissors with sharp/blunt tips are often utilized for preparing and trimming medical instruments, such as sutures, catheters, and tubing, to the desired length or shape
- Dental Procedures: These scissors can be employed in dental practices for various purposes, including cutting dental materials, trimming impression trays, and removing sutures after oral surgery.
- Laboratory Applications: Medical scissors with sharp/blunt tips find utility in laboratory settings for cutting and dissecting various materials, such as specimens, sutures, and packaging.
- First Aid Kits and Emergency Situations: These scissors are commonly included in first aid kits and emergency response bags. They can be used to cut clothing, seat belts, or other materials in emergency situations.
- Veterinary Care: Medical scissors with sharp/blunt tips are also used in veterinary medicine for similar purposes, including wound care, suture removal, and tissue dissection in animals.
- Remember to follow proper sterilization and disinfection protocols when using medical scissors to maintain a sterile and safe environment.
HANDLING AND DELIVERY
- Quick Processing: In the parameters of the United States, we strive to process and ship all orders within 1-2 business days. Our priority is to ensure prompt delivery of your order, and if you place your order before 5:00pm EST, we make every effort to ship it out the same day.
- Free Shipping: We are pleased to offer free shipping service within the USA. Enjoy the convenience of having your order delivered to your doorstep without any additional shipping charges.
- Timely Delivery: While we make every effort to ensure timely delivery, we understand that unforeseen circumstances may cause delays. If you experience any issues with late delivery, please reach out to us through messages, and our dedicated team will assist you in resolving the matter promptly.
- International Orders: For customers outside the United States, we encourage you to contact us before placing your order. We have special discount coupons available for bulk orders and international shipping. Our team will provide you with personalized assistance to ensure a smooth ordering process and competitive shipping rates.
- Trusted Shipping Service: We deliver orders through USPS First Class Package Service, a reliable shipping provider known for their efficiency and security. Depending on your location, you can expect a delivery time of 2-5 days. Please note that actual delivery times may vary based on the destination.
- At our store, we prioritize your satisfaction and aim to provide a seamless shopping experience. Rest assured that we are committed to timely processing, free shipping within the USA, and responsive customer support.
PAYMENT POLICY
- Easy, Safe, and Reliable: Shopping at our eBay store is designed to be a hassle-free experience. We have taken measures to ensure that the process is easy, safe, and reliable, providing you with peace of mind throughout your shopping journey.
- Acceptance of Major Credit Cards: We understand the importance of convenience when it comes to payment options. That's why we gladly accept all kinds of major credit cards, allowing you to choose the payment method that suits you best. Whether you prefer Visa, Mastercard, American Express, or Discover, you can shop with confidence knowing that your preferred payment option is accepted.
- Secure PayPal Payments: In addition to major credit cards, we also offer the convenience and security of PayPal as a payment method. PayPal is a trusted and widely recognized online payment platform, known for its robust security measures and buyer protection policies. By accepting PayPal, we provide an additional layer of security for your transactions.
- Buyer Protection: We are committed to providing a safe and secure shopping environment. As an eBay seller, we adhere to eBay's policies and guidelines, ensuring that your rights as a buyer are protected. If you encounter any issues with your purchase, we are here to assist you and resolve any concerns in a fair and timely manner.
- Trusted Seller: We take pride in being a trusted seller on eBay. Our reputation is built on delivering quality products and excellent customer service. We strive to maintain high standards of professionalism, honesty, and reliability in all our transactions.
- Privacy and Data Security: We understand the importance of protecting your personal information. Rest assured that we have implemented robust privacy and data security measures to safeguard your sensitive information. Your privacy is of utmost importance to us, and we handle your data in accordance with applicable privacy laws and regulations.
- At our eBay store, we prioritize your satisfaction and strive to create a positive shopping experience. With easy and secure payment options, buyer protection, and a commitment to privacy and data security, we aim to exceed your expectations and provide a seamless and enjoyable shopping experience.
RETURN AND EXCHANGE POLICY
- At our eBay store, we value your satisfaction and want to ensure that you have a positive shopping experience. If, for any reason, the product you receive does not match the pictures or description provided, we offer a hassle-free return and refund policy. Here are the key points of our policy:
- Product Accuracy Guarantee: We strive to accurately represent our products through detailed descriptions and high-quality images. However, if the product you receive differs from what was shown in the pictures or described, you have the right to return it.
- Easy Return Process: Returning a product is simple and straightforward. Just reach out to us within the specified return period (typically within 30 days of receiving the item) and provide the necessary details. We will guide you through the return process and provide you with the required instructions and return address.
- Refund Assurance: Once we receive the returned item and confirm its condition, we will initiate the refund process. The refund will be issued through the original payment method used during the purchase. Rest assured that we aim to process refunds promptly and efficiently.
- Return Shipping Costs: In the event of a product discrepancy, we will cover the return shipping costs. You can rely on us to provide you with a prepaid shipping label or reimburse your return shipping expenses, ensuring a hassle-free return experience.
- Condition of the Returned Item: To qualify for a refund, the returned item must be in its original condition, unused, and undamaged. Please ensure that all original packaging, tags, and accessories are included with the returned item.
- Excellent Customer Support: Our dedicated customer support team is here to assist you throughout the return and refund process. If you have any questions or concerns, please don't hesitate to reach out to us. We are committed to providing timely and helpful support to ensure your satisfaction.
- Please note that our return and refund policy applies only to products that are not as described or pictured. For other types of returns, such as changes of mind or sizing issues, please refer to our separate policy or contact us for further assistance.
- With our transparent and customer-centric return and refund policy, we aim to build trust and provide you with the confidence to shop with us. We stand behind the quality and accuracy of our products, and we are committed to resolving any discrepancies to your satisfaction.
FEEDBACK POLICY
- At our eBay store, we highly value your feedback and understand its significance in our continuous improvement process. We greatly appreciate your ratings and reviews, as they help us better understand your experience and shape our services to meet your needs. We strive to provide exceptional customer satisfaction, and your feedback plays a crucial role in achieving that goal.
- Importance of Feedback: Your feedback is of utmost importance to us. It allows us to gauge your satisfaction with our products and services, and it helps us identify areas where we can make improvements. We genuinely value your opinion and take it into serious consideration.
- Positive Reviews: If you are satisfied with your purchase and the service you received, we kindly request that you consider leaving a positive review and rating. Your positive feedback not only encourages us but also assists other potential customers in making informed decisions about our products and services.
- Addressing Issues: We understand that issues may arise from time to time, despite our best efforts. If you encounter any problems or have any concerns regarding your purchase, please reach out to us directly. We are committed to resolving any issues promptly and to your satisfaction. We appreciate the opportunity to address any concerns before they escalate.
- Communication is Key: We encourage open and honest communication. If you have any questions, feedback, or concerns, please don't hesitate to contact us through the eBay messaging system. We are here to listen and provide solutions to ensure your satisfaction.
- Negative Reviews: We kindly request that, in the event of an issue, you give us the opportunity to address and resolve it before leaving a negative review. We believe that effective communication and problem-solving can often result in a satisfactory resolution. Your satisfaction is important to us, and we are committed to making things right.
- Continuous Improvement: We are dedicated to continuously improving our products, services, and customer experience. Your feedback helps us identify areas where we can enhance our offerings and ensure that we meet and exceed your expectations.
- We greatly appreciate your time and effort in providing feedback and reviews. Your input helps us shape our business and enables us to provide the best possible experience for our customers. We remain committed to your satisfaction and appreciate your trust in our services.
- Thank you for being a valued customer, and we look forward to serving you again in the future.
ABOUT US
Welcome to MEDRO INSTRUMENTS - Your Trusted Source for High-Quality Surgical, Dental, Beauty, and Veterinary Instruments.
With a rich legacy spanning over 50 years, MEDRO INSTRUMENTS has remained dedicated to providing our customers with the highest quality instruments. As the original equipment manufacturer (OEM) for all the instruments in our catalogue, we take pride in delivering instruments that meet the highest international standards.
Our instruments have gained a reputation for their exceptional quality and performance, trusted and used by professionals in numerous countries worldwide. In our continuous pursuit of excellence, we have initiated a project to build a comprehensive stock of instruments in the USA, enabling us to efficiently market and sell through online platforms like eBay. This strategic endeavor ensures that we meet the quality and quantity requirements of our valued distributors.
At MEDRO INSTRUMENTS, our commitment is to meet the evolving needs of healthcare systems and to lead the industry by providing top-notch instruments at competitive prices. We understand that quality and timely delivery are paramount for our customers, and we strive to exceed their expectations in both areas.
Our team is driven by a deep understanding of the diverse needs of our customers. We recognize that quality, coupled with efficient delivery, is the foundation of customer satisfaction. Through our efficient and cost-effective processes, we ensure that our customers receive the highest quality instruments in a timely manner.
As you explore our extensive range of instruments, we assure you that each instrument is meticulously crafted to deliver superior performance, precision, and durability. Our commitment to quality extends to every aspect of our operations, from the sourcing of premium materials to the rigorous quality checks throughout the manufacturing process.
We extend our warmest wishes to you as you embark on your journey with MEDRO INSTRUMENTS. Rest assured, we are dedicated to serving you with excellence, reliability, and a steadfast commitment to meeting your instrument needs.
Thank you for choosing MEDRO INSTRUMENTS - where quality and customer satisfaction are our top priorities.
MEDRO SURGICAL INSTRUMENTS LLC
Shipping Overview:
• Shipping: Standard Domestic Shipping within the United States charges first item USD 5.99 and additional item USD 3.0 each. Standard International Shipping from United Kingdom, Germany, Italian and Japan to the United States charges first item USD 9.99 and additional item USD 4.0 each.
• Import Duty: Everymarket collects applicable duties and taxes on goods imported into the U.S. at checkout, it's calculated based on the goods value multiply by the rate. For United Kingdom and China goods is 10%, Germany, Italian and Japan goods is 15%. We are committed to making your U.S. shopping experience simple and transparent. The method of delivery—either Delivered Duty Paid (DDP) or Delivered Duty Unpaid (DDU)—depends on whether duties and taxes are collected at the time of your purchase.
• Order Processing: Please allow 1-2 business days for order processing and preparation before shipment.
• Domestic Shipping: Orders within the U.S. are shipped via USPS or FedEx, depending on the origin of the product. Average transit times to the United States is 3 - 7 Business days and average transit times to International is 7 - 14 Business days
• International Shipping: Currently, we only ship within the USA.
• Tracking Information: Every order is trackable. You will receive a tracking number once your order has been shipped. Products may be shipped from various global fulfillment centers.
Shipping Delays:
Please note that shipping times may vary due to factors beyond our control, such as weather conditions, natural disasters, or peak holiday periods. While we strive to ensure timely delivery, the exact arrival time cannot be guaranteed and is managed by the shipping carrier.
Shipping Options:
-
Standard Delivery: Most orders are shipped within 3-7 business days. Larger items may utilize LTL shipping for safe handling.
-
Handling Time: We handle shipments on business days (Monday - Friday), with a preparation time of 1-2 days.
-
Additional Charges: Some items require additional shipping charges due to their size, weight, or special handling. These charges are specified on the product pages and are not eligible for shipping discounts.
-
Exclusions: Gift cards, packaging, taxes, and prior purchases do not count toward the minimum purchase requirement for free shipping. This offer is valid only for shipments to U.S. addresses, including Puerto Rico.
Delivery Details:
-
Estimates: Standard shipping within the US typically takes 3-7 business days. These are estimates and not guarantees.
-
Shipping Restrictions: We ship to all 50 states, Washington, DC, U.S. territories, and APO/FPO/DPO addresses. Shipping options vary based on the delivery address.
-
Remote Areas: Shipments to remote areas may incur additional charges or require pickup from a nearby shipping partner’s location.
Shipping Confirmation:
You will receive a shipping confirmation email with a tracking number as soon as your order is dispatched. If you do not receive this email immediately, please be assured that your items will arrive within the estimated delivery window provided at checkout.
Order Modifications:
If you need to cancel or modify your order, please contact our customer support immediately.
Issues with Delivery:
If your order shows as delivered but you have not received it, please contact the shipping carrier directly to resolve the issue. For persistent problems, contact our customer service at cs@everymarket.com.
Customer Support:
Our team is available 24/7 to assist you with any questions or concerns regarding your order. We are committed to ensuring a smooth shopping experience.
Return & Refund Policy Overview
Please review our return and refund policies below to ensure a smooth transaction process.
Return Policy
-
Duration: You have 30 days from receiving your item to initiate a return.
-
Condition: Items must be unworn, unwashed, with original tags and packaging intact.
-
Shipping Costs: Please contact us to initiate your return, we'll offer return label for free. Otherwise we are not responsible for the return shipping costs of the items.
-
Packaging: Ensure returned items are well-packaged to avoid damage during transit.
-
Tracking: Use a trackable and insured shipping method as we are not liable for items lost or damaged on return.
-
Initiating a Return: Contact us at cs@everymarket.com to start your return. We will provide a return shipping label and instructions upon approval. Returns without prior approval will not be accepted.
How to Return
-
Method: Returns must be sent back by mail to the address provided in the return instructions.
Return Label
-
Please contact us to get return labels.
Product Conditions for Return
-
Eligible Products: Returns are only accepted for items in new condition.
Nonreturnable Items
Certain items are not eligible for return:
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Electronic devices after 30 days (e.g., computers, laptops, Kindles)
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Gift cards, prepaid game cards
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Perishable goods, live insects, some jewelry, some health and personal care items
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Customized or personalized products
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Items with special shipping restrictions
Refund Policy
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Window: Eligible products may be returned within 30 days of delivery for a refund.
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Refund Method: Refunds are processed to the original payment method or as store credit for items purchased with gift cards.
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Processing Time: Refunds are processed within 3-5 business days after we receive the return; please allow additional time for shipping and bank processing.
Claims
Inspect your order upon arrival and report any defects, damages, or incorrect items immediately to allow us to address the issue. For claims, contact our support team with details of the issue.
Exchange Policy
For the quickest service, return your original item and place a new order for the desired product once your return is accepted.
Return Address
EveryMarket Customer Service 2101 E Terra Ln, O'Fallon, MO 63366
Customer Support
Available 24/7 for any questions or assistance needed:
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Phone: +1 (800) 660-3783
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Email: cs@everymarket.com
Oops!
Sorry, it looks like some products are not available in selected quantity.