GTMedia 8K Android Smart TV Box ATSC-T/DVB-S2X/T2 Receiver Streaming Player DVR
Specification:
CPU: Amlogic S905X3, 64-bit quad core ARM® Cortex™ A55 CPU up to 2.0GHz(DVFS)
GPU: Daul-core Mali-G31 MP2, up to 850M (DVFS)
RAM: 2GB DDR4
ROM: 32GB EMMC
Ethernet: 10M/100M/1000M
Blutooth: BT 4.1
3D Graphics: OpenGL ES 1.1/2.0 and Open VG 1.1 support
Video Decode: 8KH265_Main10 L6.2, 8KVP9, 4KP75 10B, H.265,VP9 Profile 2, AVS2 4Kp30 H.264, MPEG-4, DIVD/DIVX, Real8/9/10, RM,RMVB, PMP, FLV, MP4, M4V, VOB, WMV, 3GP, MKV;
Audio Decode: Stereo DACs, 2x I2S in, 8x I2S out, 8x DAIC, MPEG1 layer I, MPEG1 layer II, MPEG1 layer III, MPEG2 AAC, MPEG4 HE-AAC, Dolby+, DTS;
Panel display: 4-digit white LED display, With multiple function indicators
SATA HDD: 2.5 inches SATA HDD bracket（optional)
LED Indicator: Power ON--Green; Standby--Red; Remoter--Green blinks;
Wifi: Built in 2.4G/5.0G WiFi (Support IEEE 802.1.1b/g/n/ac)
IR: Bluetooth and infrared dual-purpose remote control
Sortware Features:
Standard: Fully comply with DVB-S/S2/S2X (SCPC and MCPC receivable from C/Ku band satellite),
DVB-T/T2/Cable(J83.A/B/C)/ISDBT, MPEG-2/4 H.265 Standard
Channel Search: Supports Automatic network search for newly added transponders, and Supports NIT Search for DVB-T/Cable.
Channels Number: 20000+ channels TV and Radio programmable
Channel: Recording one channel, can view another channel under the same TP,Various channel editing function (favorite, move, lock, skip, delete, rename, find, sort)
Favorites: 32 different favorite groups selection
OSD Multi-language for options (OSD Multi-language Optiions: 中文, English, Español, Français, Русский язык, Português, Polski, Bahasa Indonesia, اللغة العربية, Türkçe, Deutsch, Italiano, فارسی , ภาษาไทย, Tiếng Việt, Čeština, ქართული ენა, Українська Мова, Gjuha Shqipe, Magyar, Bahasa Melayu, Dansk, Ελληνικά, Srpski. and etc.)
EPG: Fully support to 7 days Electronic Program Guide
OSD Color: 256 color/32-bits OSD with anti-flickering
Parental Ctrl: Parental control for channels
Easy Menu: Plug and Play installation, with an easy to use Menu System
PAL/NTSC: Automatic PAL/NTSC conversion
Subtitle: support DVB EN300743 and EBU
Teletext: support DVB ETS300472 by VBI and OSD
Time Set: Time set by GMT offset automatic and manual,Summer Time support
Timer: 5 event timers, off/Once/Daily/Weekly Mode
USB 3.0/2.0: Support FAT/FAT32/NTFS big capacity hard disk
PVR Option: HDD for PVR,TIMESHIFT,media files playback
Media Codec: TS/MPG/MKV/AVI/ASF/FLV/MP4/WMA/WMV/VOB/MOV/DAT/SRT/SUB/BMP/JPG/JPEG/GIF/PNG/M4A files
Audio Codec: WMA, MP3, HE-AAC, Dolby Plus, DTS
Photo Codec: JPEG, BMP, PNG, GIF Supported
SoftUpgrade: Software upgrades through USB port, Support OTA and HTTP/FTP upgrade.
Rear Panel Interface
1*ANT IN (EC-type IEC169-2 Female)
1*LNB IN (Frequency Range950MHz to 2150MHz)
1*HD OUT (HDMI2.1, 8Kx4K@24 max resolution output)
1*USB2.0+1*USB3.0 HOST
1*AV Out
1*SPDIF
1*RJ45 (Internet)
1*CA Card
1*CI Slot + 1*CI Slot (Optional)
1*Power Plug (DC 12V/3A)
Signal Decoder:
DVB-S/S2
System standard: ETS 302 307
Frequency Range: 950~2150MHz for DVB-S/S2/S2X baseband demodulator
LNB Power and Polarization: DiSEqC1.0/1.1/1.2/USALS Motor fully support, Support
Unicable(dCSS/dSCR), 13/18V DC @ 400mA MAX, 22KHz±0.4KHz(0.6V±0.2V)tone,Overload Protection
Input Level Range: -80dBm ~ -20dBm (average power)
Symbol Rates: DVB-S QPSK,DVB-S2 QPSK/8PSK/16APSK/32APSK, VB-S2X PSK/8PSK/16APSK/32APSK/64APSK
Forward error correction rate: 1/4, 1/3, 2/5, 3/5, 2/3, 3/4, 4/5, 5/6, 8/9, 9/10
Carrier frequency acquisition range: ±5MHz for symbol rates above 3 Msps and ±3MHz for the remaining symbol rates
Symbol rate range: QPSK/8PSK/16APSK 56M, 32APSK 49.6M, 64APSK 41.3M
Roll-off factors: Roll-off factors for pulse shaping: 0.2, 0.25 and 0.35
Code Rates: 1/2, 2/3, 3/4, 5/6, 7/8 for DVB-S, 1/4, 1/3, 2/5, 1/2, 3/5, 2/3, 3/4, 5/6, 8/9, 9/10 for DVB-S2, DVB-S2X Normal Frame and Short Frame FEC code rates
Supporting CCM/VCM/ACM
Supporting PLHEADER Scrambling (AMC)
Integrating LDPC and BCH decoders
ANT. Connector: Connector:IEC TYPE F（Input Impedance:75 Ω）
DVB-T/T2
System standard: ETSIEN 302 755
Frequency Range: VHF: 174~230mhz, UHF: 470~862mhz for DVB-T/T2
Demodulation: COFDM,16QAM,64QAM,256QAM
Bandwidth model: 6MHZ,7MHZ and 8MHZ
Country: Italy, Poland, Russia, Spanish, Sweden, United Kingdom, Germany,Greek, Slovenia, Argentina, Australia, Denmark, Finland, France, England, Brazil, Chile, Peru, Colombia, India, Georgia, Indonesia
FEC Code Rate: 1/2, 3/5, 2/3, 3/4, 4/5, 5/6
FFT: 2K and 8K
Guard interval: 1/4, 19/256, 1/8, 19/128, 1/16, 1/32, 1/128
Input Signal level:: Min -80dbm max -20dbm (64QAM,8K 1/8,7/8)
Antenna Power: 5V DC @ 150mA MAX
ANT. Connector: IEC 169-2, female. Input Impedance:75 Ω
ATSC-T
System standard: 6MHz channel bandwidths, 8VSB modulation, 2/3 code rate
Country: United States, Mexico, Canada, and South Korea
ISDB-T
System standard: ISDB-T broadcast (1, 3, 13 segment), MPEG-2/MPEG-4 AVC/H.264 HD/SD Video, DiVX
Frequency Range: VHF:177.143~213.143 MHz:UHF 473.143~803.143MHz
Country: Brazil and Japan
FFT: 2K/ 8K/32K
Demodulation: QPSK / 16QAM / 64QAM/QPSK or DQPSK
FEC Code Rate: 1/2, 2/3, 3/4, 5/6, 7/8 Automatic
Guard interval: 1/4, 1/8, 1/16, 1/32
DVB-C/C2
Frequency Range: 50--858MHz For DVB-Cable (J.83A/B/C)
Demodulation: 16QAM,32QAM,64QAM,128QAM,256QAM
FEC Code Rate: 1/2 , 2/3, 3/4, 5/6, 6/7 or 7/8
Input Signal level: Min -80dbm max -20dbm
Country (ATSC-C): U.S.ATSC Cable STD/U.S.ATSC Cable IRC/U.S.ATSC Cable HRC for ATSC-C
Shipping Overview:
• Shipping: Standard Domestic Shipping within the United States charges first item USD 6.99 and additional item USD 3.0 each. Standard International Shipping from United Kingdom, Germany, Italian and Japan to the United States charges first item USD 11.99 and additional item USD 4.0 each.
• Import Duty: Everymarket collects applicable duties and taxes on goods imported into the U.S. at checkout, it's calculated based on the goods value multiply by the rate. For United Kingdom and China goods is 10%, Germany, Italian and Japan goods is 15%. We are committed to making your U.S. shopping experience simple and transparent. The method of delivery—either Delivered Duty Paid (DDP) or Delivered Duty Unpaid (DDU)—depends on whether duties and taxes are collected at the time of your purchase.
• Order Processing: Please allow 1-2 business days for order processing and preparation before shipment.
• Domestic Shipping: Orders within the U.S. are shipped via USPS or FedEx, depending on the origin of the product. Average transit times to the United States is 3 - 7 Business days and average transit times to International is 7 - 14 Business days
• International Shipping: Currently, we only ship within the USA.
• Tracking Information: Every order is trackable. You will receive a tracking number once your order has been shipped. Products may be shipped from various global fulfillment centers.
Shipping Delays:
Please note that shipping times may vary due to factors beyond our control, such as weather conditions, natural disasters, or peak holiday periods. While we strive to ensure timely delivery, the exact arrival time cannot be guaranteed and is managed by the shipping carrier.
Shipping Options:
-
Standard Delivery: Most orders are shipped within 3-7 business days. Larger items may utilize LTL shipping for safe handling.
-
Handling Time: We handle shipments on business days (Monday - Friday), with a preparation time of 1-2 days.
-
Additional Charges: Some items require additional shipping charges due to their size, weight, or special handling. These charges are specified on the product pages and are not eligible for shipping discounts.
-
Exclusions: Gift cards, packaging, taxes, and prior purchases do not count toward the minimum purchase requirement for free shipping. This offer is valid only for shipments to U.S. addresses, including Puerto Rico.
Delivery Details:
-
Estimates: Standard shipping within the US typically takes 3-7 business days. These are estimates and not guarantees.
-
Shipping Restrictions: We ship to all 50 states, Washington, DC, U.S. territories, and APO/FPO/DPO addresses. Shipping options vary based on the delivery address.
-
Remote Areas: Shipments to remote areas may incur additional charges or require pickup from a nearby shipping partner’s location.
Shipping Confirmation:
You will receive a shipping confirmation email with a tracking number as soon as your order is dispatched. If you do not receive this email immediately, please be assured that your items will arrive within the estimated delivery window provided at checkout.
Order Modifications:
If you need to cancel or modify your order, please contact our customer support immediately.
Issues with Delivery:
If your order shows as delivered but you have not received it, please contact the shipping carrier directly to resolve the issue. For persistent problems, contact our customer service at cs@everymarket.com.
Customer Support:
Our team is available 24/7 to assist you with any questions or concerns regarding your order. We are committed to ensuring a smooth shopping experience.
Return & Refund Policy Overview
Please review our return and refund policies below to ensure a smooth transaction process.
Return Policy
-
Duration: You have 30 days from receiving your item to initiate a return.
-
Condition: Items must be unworn, unwashed, with original tags and packaging intact.
-
Shipping Costs:
- If your return is approved due to a defective, damaged, or incorrect item, we will provide a prepaid return shipping label at no cost.
- If the item has no quality issues and matches the product listing and description, please contact our Customer Service team before returning it. Once your return is authorized, you must return the item according to the provided instructions. In this case, the return shipping cost is the customer's responsibility.
- We are not responsible for return shipping costs for items returned without prior authorization. -
Packaging: Ensure returned items are well-packaged to avoid damage during transit.
-
Tracking: Use a trackable and insured shipping method as we are not liable for items lost or damaged on return.
-
Initiating a Return: Contact us at cs@everymarket.com to start your return. We will provide a return shipping label and instructions upon approval. Returns without prior approval will not be accepted.
How to Return
-
Method: Returns must be sent back by mail to the address provided in the return instructions.
Return Label
-
Please contact us to get return labels.
Product Conditions for Return
-
Eligible Products: Returns are only accepted for items in new condition.
Nonreturnable Items
Certain items are not eligible for return:
-
Electronic devices after 30 days (e.g., computers, laptops, Kindles)
-
Gift cards, prepaid game cards
-
Perishable goods, live insects, some jewelry, some health and personal care items
-
Customized or personalized products
-
Items with special shipping restrictions
Refund Policy
-
Window: Eligible products may be returned within 30 days of delivery for a refund.
-
Refund Method: Refunds are processed to the original payment method or as store credit for items purchased with gift cards.
-
Processing Time: Refunds are processed within 3-5 business days after we receive the return; please allow additional time for shipping and bank processing.
Claims
Inspect your order upon arrival and report any defects, damages, or incorrect items immediately to allow us to address the issue. For claims, contact our support team with details of the issue.
Exchange Policy
For the quickest service, return your original item and place a new order for the desired product once your return is accepted.
Return Address
EveryMarket Customer Service 2101 E Terra Ln, O'Fallon, MO 63366
Customer Support
Available 24/7 for any questions or assistance needed:
-
Phone: +1 (800) 660-3783
-
Email: cs@everymarket.com
Specification:
CPU: Amlogic S905X3, 64-bit quad core ARM® Cortex™ A55 CPU up to 2.0GHz(DVFS)
GPU: Daul-core Mali-G31 MP2, up to 850M (DVFS)
RAM: 2GB DDR4
ROM: 32GB EMMC
Ethernet: 10M/100M/1000M
Blutooth: BT 4.1
3D Graphics: OpenGL ES 1.1/2.0 and Open VG 1.1 support
Video Decode: 8KH265_Main10 L6.2, 8KVP9, 4KP75 10B, H.265,VP9 Profile 2, AVS2 4Kp30 H.264, MPEG-4, DIVD/DIVX, Real8/9/10, RM,RMVB, PMP, FLV, MP4, M4V, VOB, WMV, 3GP, MKV;
Audio Decode: Stereo DACs, 2x I2S in, 8x I2S out, 8x DAIC, MPEG1 layer I, MPEG1 layer II, MPEG1 layer III, MPEG2 AAC, MPEG4 HE-AAC, Dolby+, DTS;
Panel display: 4-digit white LED display, With multiple function indicators
SATA HDD: 2.5 inches SATA HDD bracket（optional)
LED Indicator: Power ON--Green; Standby--Red; Remoter--Green blinks;
Wifi: Built in 2.4G/5.0G WiFi (Support IEEE 802.1.1b/g/n/ac)
IR: Bluetooth and infrared dual-purpose remote control
Sortware Features:
Standard: Fully comply with DVB-S/S2/S2X (SCPC and MCPC receivable from C/Ku band satellite),
DVB-T/T2/Cable(J83.A/B/C)/ISDBT, MPEG-2/4 H.265 Standard
Channel Search: Supports Automatic network search for newly added transponders, and Supports NIT Search for DVB-T/Cable.
Channels Number: 20000+ channels TV and Radio programmable
Channel: Recording one channel, can view another channel under the same TP,Various channel editing function (favorite, move, lock, skip, delete, rename, find, sort)
Favorites: 32 different favorite groups selection
OSD Multi-language for options (OSD Multi-language Optiions: 中文, English, Español, Français, Русский язык, Português, Polski, Bahasa Indonesia, اللغة العربية, Türkçe, Deutsch, Italiano, فارسی , ภาษาไทย, Tiếng Việt, Čeština, ქართული ენა, Українська Мова, Gjuha Shqipe, Magyar, Bahasa Melayu, Dansk, Ελληνικά, Srpski. and etc.)
EPG: Fully support to 7 days Electronic Program Guide
OSD Color: 256 color/32-bits OSD with anti-flickering
Parental Ctrl: Parental control for channels
Easy Menu: Plug and Play installation, with an easy to use Menu System
PAL/NTSC: Automatic PAL/NTSC conversion
Subtitle: support DVB EN300743 and EBU
Teletext: support DVB ETS300472 by VBI and OSD
Time Set: Time set by GMT offset automatic and manual,Summer Time support
Timer: 5 event timers, off/Once/Daily/Weekly Mode
USB 3.0/2.0: Support FAT/FAT32/NTFS big capacity hard disk
PVR Option: HDD for PVR,TIMESHIFT,media files playback
Media Codec: TS/MPG/MKV/AVI/ASF/FLV/MP4/WMA/WMV/VOB/MOV/DAT/SRT/SUB/BMP/JPG/JPEG/GIF/PNG/M4A files
Audio Codec: WMA, MP3, HE-AAC, Dolby Plus, DTS
Photo Codec: JPEG, BMP, PNG, GIF Supported
SoftUpgrade: Software upgrades through USB port, Support OTA and HTTP/FTP upgrade.
Rear Panel Interface
1*ANT IN (EC-type IEC169-2 Female)
1*LNB IN (Frequency Range950MHz to 2150MHz)
1*HD OUT (HDMI2.1, 8Kx4K@24 max resolution output)
1*USB2.0+1*USB3.0 HOST
1*AV Out
1*SPDIF
1*RJ45 (Internet)
1*CA Card
1*CI Slot + 1*CI Slot (Optional)
1*Power Plug (DC 12V/3A)
Signal Decoder:
DVB-S/S2
System standard: ETS 302 307
Frequency Range: 950~2150MHz for DVB-S/S2/S2X baseband demodulator
LNB Power and Polarization: DiSEqC1.0/1.1/1.2/USALS Motor fully support, Support
Unicable(dCSS/dSCR), 13/18V DC @ 400mA MAX, 22KHz±0.4KHz(0.6V±0.2V)tone,Overload Protection
Input Level Range: -80dBm ~ -20dBm (average power)
Symbol Rates: DVB-S QPSK,DVB-S2 QPSK/8PSK/16APSK/32APSK, VB-S2X PSK/8PSK/16APSK/32APSK/64APSK
Forward error correction rate: 1/4, 1/3, 2/5, 3/5, 2/3, 3/4, 4/5, 5/6, 8/9, 9/10
Carrier frequency acquisition range: ±5MHz for symbol rates above 3 Msps and ±3MHz for the remaining symbol rates
Symbol rate range: QPSK/8PSK/16APSK 56M, 32APSK 49.6M, 64APSK 41.3M
Roll-off factors: Roll-off factors for pulse shaping: 0.2, 0.25 and 0.35
Code Rates: 1/2, 2/3, 3/4, 5/6, 7/8 for DVB-S, 1/4, 1/3, 2/5, 1/2, 3/5, 2/3, 3/4, 5/6, 8/9, 9/10 for DVB-S2, DVB-S2X Normal Frame and Short Frame FEC code rates
Supporting CCM/VCM/ACM
Supporting PLHEADER Scrambling (AMC)
Integrating LDPC and BCH decoders
ANT. Connector: Connector:IEC TYPE F（Input Impedance:75 Ω）
DVB-T/T2
System standard: ETSIEN 302 755
Frequency Range: VHF: 174~230mhz, UHF: 470~862mhz for DVB-T/T2
Demodulation: COFDM,16QAM,64QAM,256QAM
Bandwidth model: 6MHZ,7MHZ and 8MHZ
Country: Italy, Poland, Russia, Spanish, Sweden, United Kingdom, Germany,Greek, Slovenia, Argentina, Australia, Denmark, Finland, France, England, Brazil, Chile, Peru, Colombia, India, Georgia, Indonesia
FEC Code Rate: 1/2, 3/5, 2/3, 3/4, 4/5, 5/6
FFT: 2K and 8K
Guard interval: 1/4, 19/256, 1/8, 19/128, 1/16, 1/32, 1/128
Input Signal level:: Min -80dbm max -20dbm (64QAM,8K 1/8,7/8)
Antenna Power: 5V DC @ 150mA MAX
ANT. Connector: IEC 169-2, female. Input Impedance:75 Ω
ATSC-T
System standard: 6MHz channel bandwidths, 8VSB modulation, 2/3 code rate
Country: United States, Mexico, Canada, and South Korea
ISDB-T
System standard: ISDB-T broadcast (1, 3, 13 segment), MPEG-2/MPEG-4 AVC/H.264 HD/SD Video, DiVX
Frequency Range: VHF:177.143~213.143 MHz:UHF 473.143~803.143MHz
Country: Brazil and Japan
FFT: 2K/ 8K/32K
Demodulation: QPSK / 16QAM / 64QAM/QPSK or DQPSK
FEC Code Rate: 1/2, 2/3, 3/4, 5/6, 7/8 Automatic
Guard interval: 1/4, 1/8, 1/16, 1/32
DVB-C/C2
Frequency Range: 50--858MHz For DVB-Cable (J.83A/B/C)
Demodulation: 16QAM,32QAM,64QAM,128QAM,256QAM
FEC Code Rate: 1/2 , 2/3, 3/4, 5/6, 6/7 or 7/8
Input Signal level: Min -80dbm max -20dbm
Country (ATSC-C): U.S.ATSC Cable STD/U.S.ATSC Cable IRC/U.S.ATSC Cable HRC for ATSC-C
Shipping Overview:
• Shipping: Standard Domestic Shipping within the United States charges first item USD 6.99 and additional item USD 3.0 each. Standard International Shipping from United Kingdom, Germany, Italian and Japan to the United States charges first item USD 11.99 and additional item USD 4.0 each.
• Import Duty: Everymarket collects applicable duties and taxes on goods imported into the U.S. at checkout, it's calculated based on the goods value multiply by the rate. For United Kingdom and China goods is 10%, Germany, Italian and Japan goods is 15%. We are committed to making your U.S. shopping experience simple and transparent. The method of delivery—either Delivered Duty Paid (DDP) or Delivered Duty Unpaid (DDU)—depends on whether duties and taxes are collected at the time of your purchase.
• Order Processing: Please allow 1-2 business days for order processing and preparation before shipment.
• Domestic Shipping: Orders within the U.S. are shipped via USPS or FedEx, depending on the origin of the product. Average transit times to the United States is 3 - 7 Business days and average transit times to International is 7 - 14 Business days
• International Shipping: Currently, we only ship within the USA.
• Tracking Information: Every order is trackable. You will receive a tracking number once your order has been shipped. Products may be shipped from various global fulfillment centers.
Shipping Delays:
Please note that shipping times may vary due to factors beyond our control, such as weather conditions, natural disasters, or peak holiday periods. While we strive to ensure timely delivery, the exact arrival time cannot be guaranteed and is managed by the shipping carrier.
Shipping Options:
-
Standard Delivery: Most orders are shipped within 3-7 business days. Larger items may utilize LTL shipping for safe handling.
-
Handling Time: We handle shipments on business days (Monday - Friday), with a preparation time of 1-2 days.
-
Additional Charges: Some items require additional shipping charges due to their size, weight, or special handling. These charges are specified on the product pages and are not eligible for shipping discounts.
-
Exclusions: Gift cards, packaging, taxes, and prior purchases do not count toward the minimum purchase requirement for free shipping. This offer is valid only for shipments to U.S. addresses, including Puerto Rico.
Delivery Details:
-
Estimates: Standard shipping within the US typically takes 3-7 business days. These are estimates and not guarantees.
-
Shipping Restrictions: We ship to all 50 states, Washington, DC, U.S. territories, and APO/FPO/DPO addresses. Shipping options vary based on the delivery address.
-
Remote Areas: Shipments to remote areas may incur additional charges or require pickup from a nearby shipping partner’s location.
Shipping Confirmation:
You will receive a shipping confirmation email with a tracking number as soon as your order is dispatched. If you do not receive this email immediately, please be assured that your items will arrive within the estimated delivery window provided at checkout.
Order Modifications:
If you need to cancel or modify your order, please contact our customer support immediately.
Issues with Delivery:
If your order shows as delivered but you have not received it, please contact the shipping carrier directly to resolve the issue. For persistent problems, contact our customer service at cs@everymarket.com.
Customer Support:
Our team is available 24/7 to assist you with any questions or concerns regarding your order. We are committed to ensuring a smooth shopping experience.
Return & Refund Policy Overview
Please review our return and refund policies below to ensure a smooth transaction process.
Return Policy
-
Duration: You have 30 days from receiving your item to initiate a return.
-
Condition: Items must be unworn, unwashed, with original tags and packaging intact.
-
Shipping Costs:
- If your return is approved due to a defective, damaged, or incorrect item, we will provide a prepaid return shipping label at no cost.
- If the item has no quality issues and matches the product listing and description, please contact our Customer Service team before returning it. Once your return is authorized, you must return the item according to the provided instructions. In this case, the return shipping cost is the customer's responsibility.
- We are not responsible for return shipping costs for items returned without prior authorization. -
Packaging: Ensure returned items are well-packaged to avoid damage during transit.
-
Tracking: Use a trackable and insured shipping method as we are not liable for items lost or damaged on return.
-
Initiating a Return: Contact us at cs@everymarket.com to start your return. We will provide a return shipping label and instructions upon approval. Returns without prior approval will not be accepted.
How to Return
-
Method: Returns must be sent back by mail to the address provided in the return instructions.
Return Label
-
Please contact us to get return labels.
Product Conditions for Return
-
Eligible Products: Returns are only accepted for items in new condition.
Nonreturnable Items
Certain items are not eligible for return:
-
Electronic devices after 30 days (e.g., computers, laptops, Kindles)
-
Gift cards, prepaid game cards
-
Perishable goods, live insects, some jewelry, some health and personal care items
-
Customized or personalized products
-
Items with special shipping restrictions
Refund Policy
-
Window: Eligible products may be returned within 30 days of delivery for a refund.
-
Refund Method: Refunds are processed to the original payment method or as store credit for items purchased with gift cards.
-
Processing Time: Refunds are processed within 3-5 business days after we receive the return; please allow additional time for shipping and bank processing.
Claims
Inspect your order upon arrival and report any defects, damages, or incorrect items immediately to allow us to address the issue. For claims, contact our support team with details of the issue.
Exchange Policy
For the quickest service, return your original item and place a new order for the desired product once your return is accepted.
Return Address
EveryMarket Customer Service 2101 E Terra Ln, O'Fallon, MO 63366
Customer Support
Available 24/7 for any questions or assistance needed:
-
Phone: +1 (800) 660-3783
-
Email: cs@everymarket.com
Oops!
Sorry, it looks like some products are not available in selected quantity.