MYsk Marshmallow Cushion Eye Mask

Brand: MYsk Sold By: Japan Vitality

Color:	Black (Black 19-3911tcx)
Manufacturer:	MYsk
Model number:	MCE-EM802
Part number:	MCE-EM802
Size:	ワンサイズ

Product Details

Eye mask for quality and comfortable sleep
(Comfortable to use without feeling discomfort) Uses a fluffy memory foam cushion that is like a marshmallow, so it fits perfectly to the shape of your face. The area around the eye is made of elastic and breathable fibers, so it feels good on the skin and can be used comfortably. The memory foam cushion on the eye area has a three-dimensional dent to improve the quality of your sleep without any pressure or discomfort. The dent structure is deep enough to prevent eyelashes from striking even if you are wearing it, so you can use it without feeling discomfort
Adjustable Back Strap: Comes with a buckle that can be adjusted to fit the size of your head, so it can be used by both adults and children. The elastic strap allows you to freely adjust the tightness, and unlike over-the-ear types, it is less likely to hurt your ears and is more comfortable to wear. It features high light blocking properties that prevent the gap between your face and eye mask, making it suitable for long periods of use
(High Blackout) Adopts a nose bridge to prevent light from entering the gap between the eye mask and nose. The nose bridge has been attached to the base of the nose where it is prone to gap when turning in tossing and turning, and achieving high light shielding in any environment
Comes with a satin storage bag that prevents stains and is easy to carry
Washing Instructions: When it gets heavily dirty, gently hand wash it with water before washing and removing the stains. Thoroughly dissolve the mild soap in warm water and press clean, then rinse thoroughly to avoid any detergent or dirt. To avoid deformation, please dry it in a shaded area with good ventilation, and adjust its shape and dry it in a shaded area that is not exposed to direct sunlight. Please do not use a washing machine or a dryer, as it may damage or lose its shape

Eye mask for a quality and comfortable sleep. The highly cushioned memory foam gently wraps around your eyes for a comfortable fit without feeling discomfort. It is useful for napping in public transportation such as airplanes, trains, bullet trains, and other places where long distance travel is required and when you are traveling or business trips. Features a nose bridge that blocks light from the gap and improves sleep quality.

Shipping & Delivery

Shipping Overview:

• Shipping: Standard Domestic Shipping within the United States charges first item USD 6.99 and additional item USD 3.0 each. Standard International Shipping from United Kingdom, Germany, Italian and Japan to the United States charges first item USD 11.99 and additional item USD 4.0 each.

• Import Duty: Everymarket collects applicable duties and taxes on goods imported into the U.S. at checkout, it's calculated based on the goods value multiply by the rate. For United Kingdom and China goods is 10%, Germany, Italian and Japan goods is 15%. We are committed to making your U.S. shopping experience simple and transparent. The method of delivery—either Delivered Duty Paid (DDP) or Delivered Duty Unpaid (DDU)—depends on whether duties and taxes are collected at the time of your purchase.

• Order Processing: Please allow 1-2 business days for order processing and preparation before shipment.

• Domestic Shipping: Orders within the U.S. are shipped via USPS or FedEx, depending on the origin of the product. Average transit times to the United States is 3 - 7 Business days and average transit times to International is 7 - 14 Business days

• International Shipping: Currently, we only ship within the USA.

• Tracking Information: Every order is trackable. You will receive a tracking number once your order has been shipped. Products may be shipped from various global fulfillment centers.

Shipping Delays:

Please note that shipping times may vary due to factors beyond our control, such as weather conditions, natural disasters, or peak holiday periods. While we strive to ensure timely delivery, the exact arrival time cannot be guaranteed and is managed by the shipping carrier.

Shipping Options:

Standard Delivery: Most orders are shipped within 3-7 business days. Larger items may utilize LTL shipping for safe handling.
Handling Time: We handle shipments on business days (Monday - Friday), with a preparation time of 1-2 days.
Additional Charges: Some items require additional shipping charges due to their size, weight, or special handling. These charges are specified on the product pages and are not eligible for shipping discounts.
Exclusions: Gift cards, packaging, taxes, and prior purchases do not count toward the minimum purchase requirement for free shipping. This offer is valid only for shipments to U.S. addresses, including Puerto Rico.

Delivery Details:

Estimates: Standard shipping within the US typically takes 3-7 business days. These are estimates and not guarantees.
Shipping Restrictions: We ship to all 50 states, Washington, DC, U.S. territories, and APO/FPO/DPO addresses. Shipping options vary based on the delivery address.
Remote Areas: Shipments to remote areas may incur additional charges or require pickup from a nearby shipping partner’s location.

Shipping Confirmation:

You will receive a shipping confirmation email with a tracking number as soon as your order is dispatched. If you do not receive this email immediately, please be assured that your items will arrive within the estimated delivery window provided at checkout.

Order Modifications:

If you need to cancel or modify your order, please contact our customer support immediately.

Issues with Delivery:

If your order shows as delivered but you have not received it, please contact the shipping carrier directly to resolve the issue. For persistent problems, contact our customer service at cs@everymarket.com.

Customer Support:

Our team is available 24/7 to assist you with any questions or concerns regarding your order. We are committed to ensuring a smooth shopping experience.

Returns & Refunds

Return & Refund Policy Overview

Please review our return and refund policies below to ensure a smooth transaction process.

Return Policy

Duration: You have 30 days from receiving your item to initiate a return.
Condition: Items must be unworn, unwashed, with original tags and packaging intact.
Shipping Costs:
- If your return is approved due to a defective, damaged, or incorrect item, we will provide a prepaid return shipping label at no cost.

- If the item has no quality issues and matches the product listing and description, please contact our Customer Service team before returning it. Once your return is authorized, you must return the item according to the provided instructions. In this case, the return shipping cost is the customer's responsibility.

- We are not responsible for return shipping costs for items returned without prior authorization.
Packaging: Ensure returned items are well-packaged to avoid damage during transit.
Tracking: Use a trackable and insured shipping method as we are not liable for items lost or damaged on return.
Initiating a Return: Contact us at cs@everymarket.com to start your return. We will provide a return shipping label and instructions upon approval. Returns without prior approval will not be accepted.

How to Return

Method: Returns must be sent back by mail to the address provided in the return instructions.

Return Label

Please contact us to get return labels.

Product Conditions for Return

Eligible Products: Returns are only accepted for items in new condition.

Nonreturnable Items

Certain items are not eligible for return:

Electronic devices after 30 days (e.g., computers, laptops, Kindles)
Gift cards, prepaid game cards
Perishable goods, live insects, some jewelry, some health and personal care items
Customized or personalized products
Items with special shipping restrictions

Refund Policy

Window: Eligible products may be returned within 30 days of delivery for a refund.
Refund Method: Refunds are processed to the original payment method or as store credit for items purchased with gift cards.
Processing Time: Refunds are processed within 3-5 business days after we receive the return; please allow additional time for shipping and bank processing.

Claims

Inspect your order upon arrival and report any defects, damages, or incorrect items immediately to allow us to address the issue. For claims, contact our support team with details of the issue.

Exchange Policy

For the quickest service, return your original item and place a new order for the desired product once your return is accepted.

Return Address

EveryMarket Customer Service 2101 E Terra Ln, O'Fallon, MO 63366

Customer Support

Available 24/7 for any questions or assistance needed:

Phone: +1 (800) 660-3783
Email: cs@everymarket.com

Eye mask for quality and comfortable sleep
(Comfortable to use without feeling discomfort) Uses a fluffy memory foam cushion that is like a marshmallow, so it fits perfectly to the shape of your face. The area around the eye is made of elastic and breathable fibers, so it feels good on the skin and can be used comfortably. The memory foam cushion on the eye area has a three-dimensional dent to improve the quality of your sleep without any pressure or discomfort. The dent structure is deep enough to prevent eyelashes from striking even if you are wearing it, so you can use it without feeling discomfort
Adjustable Back Strap: Comes with a buckle that can be adjusted to fit the size of your head, so it can be used by both adults and children. The elastic strap allows you to freely adjust the tightness, and unlike over-the-ear types, it is less likely to hurt your ears and is more comfortable to wear. It features high light blocking properties that prevent the gap between your face and eye mask, making it suitable for long periods of use
(High Blackout) Adopts a nose bridge to prevent light from entering the gap between the eye mask and nose. The nose bridge has been attached to the base of the nose where it is prone to gap when turning in tossing and turning, and achieving high light shielding in any environment
Comes with a satin storage bag that prevents stains and is easy to carry
Washing Instructions: When it gets heavily dirty, gently hand wash it with water before washing and removing the stains. Thoroughly dissolve the mild soap in warm water and press clean, then rinse thoroughly to avoid any detergent or dirt. To avoid deformation, please dry it in a shaded area with good ventilation, and adjust its shape and dry it in a shaded area that is not exposed to direct sunlight. Please do not use a washing machine or a dryer, as it may damage or lose its shape