Repair Service For Whirlpool Oven / Range Control Board WP8302967
GOOD CUSTOMER SERVICE BEGINS WITH TRANSPARENCY. Please take a moment to read the information below
NOTICE: Watch out for bad actors. There are a lot of imitators out there who have cloned our listing titles in an attempt to redirect customers. We love fair competition, it only helps the industry as a whole. But please make sure you are reading a sellers feedback. There other sellers offering similar services that have pretty horrible feedback. We are constantly getting repairs that were failed repairs from some of our competitors. Those customers get stuck paying for shipping once to their facility and again to ours when that happens. When it comes to quality services, paying a few extra bucks to work with a reputable company can actually save you money in the long run.
1. We have a DIAGNOSTIC FEE. We invest big into our technicians and the tools they use. It's why we have the best success rate in the business. We have to place value on the time our techs spend on your parts becuase it insures that our techs will exhaust all possible solutions. Companies that do not charge to diagnose will not invest the same amount of time in complex problems. Our Diagnostic Fee is built into the price you pay, it's not an extra charge. In the event we can't repair your item we will refund you what you paid and retain the diagnostic fee of $75.00.
2. If you see FREE SHIPPING in the listing, this is in reference to the the shipping costs back to you once the repair is complete. It is not for the shipping to our facility.
3. THIS IS NOT A PART! This is a Service. If you arrived here thinking it was a part, it's because your part is discontinued. Our company provides an alternative to replacing your applinace when controls are discontinued. This means you will have to ship your part to us. We will then repair it and ship it back to you. It's a little more involved than ordering a part, but since a part isn't available, it means that the only other option is to replace your entire appliance.
4. Attention Technicians - We love you all, but you are the worst offenders, Please Please excercise good communication with your customers about our process. We do not want to be the punching bag when your customer yells at you for something you didn't tell them because you rushed through the creation of this order.
5. Our Turnaround Time is about 10 - 15 business days. That is an average. That means that it's sometimes shorter and sometimes longer. We never know what is going to arrive each day and because of that it can dramatically affect how many repairs get done each day. If you need expedited service just give us a call and we can move your repair to the front of the line for a fee.
6. Price Matching - We will match competitors with comparable services and warranties. Just let us know and we will match whoever, whenever, as long as they are reputable and are offering the same things we are offering. We have the best warranty in the business, so be weary of imitators. We stand behind our work more than any other company. We cover lightning strike, power surge, and accidental damage by you or a technician. We do this becuase it's not about the money, it's about keeping our customers for life. Nobody else offers this level of protection.
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We are a US Based, English speaking company right in the heart of America in Lenexa, Kansas. -
When you call us, we answer, and if we put you on hold, it will be the best on hold experience you have ever had.
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Our success rate is about 98%.
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Our warranty is the best warranty in our industry because we cover ACCIDENTAL DAMAGE after you receive your repaired your part. Please see our warranty for more details.
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We offer a expedited repair and overnight shipping if needed. Otherwise our standard repair time is approximately 10 - 15 business days (not counting shipping).
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We sell parts! If a part is available, we can sell you a part instead. They are more expensive but do provide a quicker turnaround.
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We are humans, this means we can't guarantee you a successful repair. But our reputation means the world to us so in the event your part can't be fixed, we will try to find alternative solutions because at the end of the day we just want to help you solve your problem.
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Error Codes Most codes are directly related to the control board. You can check our troubleshooting section to see what your error code means. If the board is the problem we can fix it! -
Display Issues Display not working, intermittently going out, or just really dim? We can sometimes fix this without even replacing the display. However, if we have to replace the display there may be an extra charge. -
Electrical Shock Damage form lighting or power surges can quickly damage components. While not all problems can be fixed, we have a very high success rate at repairing components damaged by electrical shock. -
Broil Issues If your broil function stops working, first check the element. If it's functioning properly then the control board needs to be repaired. No need to throw the appliance away, we can fix this! -
Bake Issues If your bake function stops working, first check the element. If it's functioning properly then the control board needs to be repaired. No need to throw the appliance away, we can fix this! -
Convection Issues If your convection function stops working, first check the element and/or fan. If it's functioning properly then the control board needs to be repaired. No need to throw the appliance away, we can fix this! -
Clean Cycle Issues If your clean function stops working, first check both elements. If they are functioning properly then the control board needs to be repaired. No need to throw the appliance away, we can fix this! -
Temperature Issues If your temperature is getting too hot or not hot enough, Check your temperature probe first. If that is good, then the control board is the problem. We can solve this problem for you! -
Defrost Issues If the defrost function isn't working, make sure the fans are good first. If they are functioning properly then the control board needs to be repaired. We can fix this for you! -
Bad Transformers The transformer converts high voltage down to a lower voltage for the control board. They are either part of the board or separate. We can fix these if they go bad, however, replacements do cost extra. -
Bad Keypad Keyboard is non-responsive or causing error codes? Check and clean the connection, if that doesn't fix it, the keypad and/or control board could be the issue. We can fix it! Please note that keypads are not included in the price of our control board repair. -
Bad IC / MCU MCU (Micro-Controller), Display Driver IC, or EEPROM bad? We can re-program a new chip for most boards. Please note however that additional charges will apply as this is not part of our standard repair fee. -
Fire Damage Did your control board bake itself to a crisp! Surprisingly, we actually can fix most situations where there is physical damage! Extensive damage may require additional charges, but most do not. -
Other Issues We can fix just about anything that goes wrong with the control board. If you don't see the problem listed, just give us a call!
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Create Order Creating an order is simple. Type your part number into the search box and add the repair to your shopping cart. From there follow the onscreen prompts. It takes about 5 minutes or less to create an order. If you don't know your part number give us a call! -
Print Instructions Once you complete your order you will receive an email with your receipt and very specific instructions. Simply follow them the best you can. Call us if you get lost because it's important you follow them to ensure your repair process goes smoothly. -
Pack and Ship One of your most important steps! Make sure you read the instructions and follow them as closely as possible. This will ensure your order doesn't get delayed once it arrives. You can ship your part to us using any major carrier of your choosing. -
Arrival Once your part arrives, it will be processed in. We document all contents sent and make sure all needed parts were sent. In the event you did not include something, we will contact you. You are then placed into the repair queue. -
Repair Time Once you are placed in the queue you will receive an email update. It takes about 10 - 15 business days to complete your repair, but given the nature of our work, delays can and do happen from time to time. Same day repairs are available if needed for an additional fee. -
Repaired and Returned Once we complete the repair we will send you an email with your tracking number. We process shipments the same day it's repaired. Shipments are picked up the very next morning. Standard shipping is about 3-4 days, but expedited shipping is available. -
Enjoy! Once your part arrives, you are good to go! Reinstall your part and get back to business!
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All of our repairs come with a 2-year warranty at no additional charge. We also have and an optional lifetime coverage plan. Call us if you are interested in enrolling. If you want a company that knows how to take care of its customers, ask about the warranty! You won't find a warranty that puts the customer first the way we do. Our FREE 2-year warranty is unbeatable and it covers things like...
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Electrical Shock Accidentally plug things in the wrong after you get it back? No problem! It's covered! -
Lightning Strike How frustrating would it be if after you had your part fixed you had storm and lightning took it out. Well, don't worry because our warranty covers that too!
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Wear and Tear Use your appliance more than the average person? No problem, we cover wear and tear on the part.
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Accidental Damage Did you or your technician accidentally drop it? Spill something on it? Let the dog chew on it? It's covered!
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Clean Cycle Our competitors like to tell you that you can't use your clean cycle because it gets too hot... You can turn your oven into kiln if you really want to because you're covered!
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Shipping Charges Shipping isn't cheap! That's why we cover it no questions asked for the first 60 days for all warranty claims, EVEN if it's your fault that you have to send it back! How awesome is that?
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Damage in Transit Mailing things can be a bit of a hassle but don't stress, as long as we paid for the shipping you are covered if it gets damaged during transit.
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Damage by 3rd Party Everyone makes mistakes, including the professionals who install these parts for a living. If you hire someone to install it and they make a mistake and damage the part, no problem, we warranty that too.
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Everything Else We could spend days listing all the things that could cause damage, but we won't, because it's all covered! As long as the part hasn't been damaged to the point of no return it's covered!
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Now for the part where we talk about all the things no one wants to talk about... There are some important things you need to know before you decide to do business with us. Customer Service and Integrity are very important to us. Which is why we take the time to outline all the "fine print" of our terms and conditions. We encourage everyone to read them but we have picked out the most important things you need to know BEFORE you choose to do business with us.
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Diagnostic Fee While our job is very rewarding, it is also very stressful and time-consuming. As such, all orders have a $75.00 diagnostic fee built into the price. This portion of what you pay is non-refundable regardless of the outcome and becomes non-refundable the day your part arrives at our facility. If you purchase our repair, you are agreeing to this. -
Time To Complete Repair The majority of our orders are shipped out in 10 - 15 business days or less starting the morning AFTER your part arrives. This is not a guarantee on time. Delays can and do happen. Because we are all normal people with families and lives outside of work, please understand that we pour our heart and soul into EVERY order, no matter how long it takes.
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Keypads/Touchpads Keypads/Touchpads whether built into the part we are repairing or separate, are NOT included in our repair fee unless you are purchasing specifically a repair for such. However, if you send the keypad/touchpad with the control board we will diagnose it for free! If it is malfunctioning we will quote you the cost of repair or replacement.
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Accidental Order Refunds If you order this by mistake, or, you change your mind, no problem! You have 30 days from the time of purchase to request a full refund if your part was never sent to us. If we receive your part prior to your request the diagnostic fee of $75.00 will be charged and is non-refundable. The remaining portion of the fee is refundable.
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Non-Repairable Orders Unfortunately in our industry not everything can be repaired. If your part can't be repaired we will retain the diagnostic fee of $75.00 and refund the remaining amount. Please know that we do everything in our power to repair your part, if it is deemed non-repairable it's a decision that was not made lightly.
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Shipping Charges Shipping charges are refundable as long as the item hasn't been shipped. If your part was deemed non-repairable and you have us recycle it, shipping charges you paid will be refunded. If we at any point in the transaction ship the part to you the shipping charges become non-refundable.
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Proprietary Parts Circuit boards can contain proprietary components. Proprietary components contain protected data or components that were made specifically for that part. Micro-Controllers, Screens, Transformers, and Keypads are proprietary. If they need to be replaced, there will be an additional fee based on the cost of the component needed.
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Donor List If a proprietary component is bad and can't be immediately sourced, we will give you the option of keeping the order active while we hunt down the proprietary component needed to complete the repair. Choosing to go on the donor list makes the entire order non-refundable due to the time investment to locate the component.
Shipping Overview:
• Shipping: Standard Domestic Shipping within the United States charges first item USD 6.99 and additional item USD 3.0 each. Standard International Shipping from United Kingdom, Germany, Italian and Japan to the United States charges first item USD 11.99 and additional item USD 4.0 each.
• Import Duty: Everymarket collects applicable duties and taxes on goods imported into the U.S. at checkout, it's calculated based on the goods value multiply by the rate. For United Kingdom and China goods is 10%, Germany, Italian and Japan goods is 15%. We are committed to making your U.S. shopping experience simple and transparent. The method of delivery—either Delivered Duty Paid (DDP) or Delivered Duty Unpaid (DDU)—depends on whether duties and taxes are collected at the time of your purchase.
• Order Processing: Please allow 1-2 business days for order processing and preparation before shipment.
• Domestic Shipping: Orders within the U.S. are shipped via USPS or FedEx, depending on the origin of the product. Average transit times to the United States is 3 - 7 Business days and average transit times to International is 7 - 14 Business days
• International Shipping: Currently, we only ship within the USA.
• Tracking Information: Every order is trackable. You will receive a tracking number once your order has been shipped. Products may be shipped from various global fulfillment centers.
Shipping Delays:
Please note that shipping times may vary due to factors beyond our control, such as weather conditions, natural disasters, or peak holiday periods. While we strive to ensure timely delivery, the exact arrival time cannot be guaranteed and is managed by the shipping carrier.
Shipping Options:
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Standard Delivery: Most orders are shipped within 3-7 business days. Larger items may utilize LTL shipping for safe handling.
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Handling Time: We handle shipments on business days (Monday - Friday), with a preparation time of 1-2 days.
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Additional Charges: Some items require additional shipping charges due to their size, weight, or special handling. These charges are specified on the product pages and are not eligible for shipping discounts.
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Exclusions: Gift cards, packaging, taxes, and prior purchases do not count toward the minimum purchase requirement for free shipping. This offer is valid only for shipments to U.S. addresses, including Puerto Rico.
Delivery Details:
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Estimates: Standard shipping within the US typically takes 3-7 business days. These are estimates and not guarantees.
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Shipping Restrictions: We ship to all 50 states, Washington, DC, U.S. territories, and APO/FPO/DPO addresses. Shipping options vary based on the delivery address.
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Remote Areas: Shipments to remote areas may incur additional charges or require pickup from a nearby shipping partner’s location.
Shipping Confirmation:
You will receive a shipping confirmation email with a tracking number as soon as your order is dispatched. If you do not receive this email immediately, please be assured that your items will arrive within the estimated delivery window provided at checkout.
Order Modifications:
If you need to cancel or modify your order, please contact our customer support immediately.
Issues with Delivery:
If your order shows as delivered but you have not received it, please contact the shipping carrier directly to resolve the issue. For persistent problems, contact our customer service at cs@everymarket.com.
Customer Support:
Our team is available 24/7 to assist you with any questions or concerns regarding your order. We are committed to ensuring a smooth shopping experience.
Return & Refund Policy Overview
Please review our return and refund policies below to ensure a smooth transaction process.
Return Policy
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Duration: You have 30 days from receiving your item to initiate a return.
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Condition: Items must be unworn, unwashed, with original tags and packaging intact.
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Shipping Costs:
- If your return is approved due to a defective, damaged, or incorrect item, we will provide a prepaid return shipping label at no cost.
- If the item has no quality issues and matches the product listing and description, please contact our Customer Service team before returning it. Once your return is authorized, you must return the item according to the provided instructions. In this case, the return shipping cost is the customer's responsibility.
- We are not responsible for return shipping costs for items returned without prior authorization. -
Packaging: Ensure returned items are well-packaged to avoid damage during transit.
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Tracking: Use a trackable and insured shipping method as we are not liable for items lost or damaged on return.
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Initiating a Return: Contact us at cs@everymarket.com to start your return. We will provide a return shipping label and instructions upon approval. Returns without prior approval will not be accepted.
How to Return
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Method: Returns must be sent back by mail to the address provided in the return instructions.
Return Label
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Please contact us to get return labels.
Product Conditions for Return
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Eligible Products: Returns are only accepted for items in new condition.
Nonreturnable Items
Certain items are not eligible for return:
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Electronic devices after 30 days (e.g., computers, laptops, Kindles)
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Gift cards, prepaid game cards
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Perishable goods, live insects, some jewelry, some health and personal care items
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Customized or personalized products
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Items with special shipping restrictions
Refund Policy
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Window: Eligible products may be returned within 30 days of delivery for a refund.
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Refund Method: Refunds are processed to the original payment method or as store credit for items purchased with gift cards.
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Processing Time: Refunds are processed within 3-5 business days after we receive the return; please allow additional time for shipping and bank processing.
Claims
Inspect your order upon arrival and report any defects, damages, or incorrect items immediately to allow us to address the issue. For claims, contact our support team with details of the issue.
Exchange Policy
For the quickest service, return your original item and place a new order for the desired product once your return is accepted.
Return Address
EveryMarket Customer Service 2101 E Terra Ln, O'Fallon, MO 63366
Customer Support
Available 24/7 for any questions or assistance needed:
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Phone: +1 (800) 660-3783
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Email: cs@everymarket.com
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