CONTACT US
We are open Monday through Friday 8:00 A.M to 5:00 P.M.. Call us the morning before you intend to leave so that we can have your system ready for pick up.
Budget Heating & Air Conditioning
6217 Anderson Rd.
Tampa, FL 33634
8138857999
WHATS INCLUDED
- PART OR SUPPLY AS DESCRIBED (PICTURE MAY VARY)
- WARRANTY PART REPLACEMENT SERVICE
- NEW IN FACTORY PACKAGING WHERE APPLICABLE
SHIPPING INFORMATION
SHIPPING IS INCLUDED WITH INSURANCE FOR ANYWHERE IN THE LOWER 48 STATES.
SMALL PACKAGE ORDERS SHIP OUT USUALLY WITHIN 1-2 BUSINESS DAYS VIA USPS/UPS/FEDEX
PALLETIZED ORDERS: RESIDENTIAL OR BUSINESS DELIVERIES WITHOUT A LOADING DOCK OR FORKLIFT WILL INCLUDE A LIFT GATE.
LIMITED ACCESS DELIVERIES (EX. PARKS, SCHOOLS, CHURCHES, FAIR GROUNDS, ARENAS, STADIUMS...) MAY REQUIRE ADDITIONAL FUNDS.
TERMS AND CONDITIONS
ORDERING
Please
take all precautions when purchasing your equipment or supplies. We
offer advice to you based on your representation. We do not guarantee
sizing or application. We recommend that you get local advice and be
sure prior to your purchase. If you order the wrong equipment or
supplies and your order has been shipped and you have not unpacked or
opened your order, we will refund 90% less shipping costs. (Shipping
cost will be double because of return shipping.)
PAYMENT
We accept Master Card, VISA, Discover, and Paypal.
CANCELLATIONS
If your equipment or supplies have not been packaged for shipment, we will refund your purchase less a 3% cancellation fee. If your order has been packaged and not shipped, we will refund 100% / 97% less a 25.00 restocking fee. If
your order has been shipped and you have not unpacked or opened your
order, we will refund 90% less shipping costs. (Shipping cost will be
doubled because of return shipping.) If
you have received your order and opened it and it can not be returned
in original condition as shipped, we will refund upon receipt and
inspection an amount that is fair and equitable to both parties.
SHIPPING
After
payment we will ship your products with the following means. If the
order is over 100 pounds we will ship on a trucking line strapped to a
pallet and shrink wrapped for safety of your order. Please allow 7 to 10
days to arrive. Items under 100 pounds will be sent UPS or Fed Ex
please allow 5 days to arrive.
It is our company and the trucking
company’s policy to tell you to allow 7 to 10 days for delivery, but in
most cases it will arrive sooner. The trucking company will not be able
to tell you where the shipment is in transit, so please do not call and
ask. But in the unlikely event your shipment is late contact our office
at / and we will provide you tracking information.
If your
shipment is going to a business address, a semi truck has to be able to
gain access to the business and it can not be in a residential area.
If
your shipment is going to the trucking company distribution center,
they will call you when shipment arrives. Your system in most cases will
fit in a small pickup truck, SUV or van.
If your shipment is
going to a residential address, it is vital that you are present when
shipment arrives. The Trucking Company will call you before delivery.
Regardless
which type of shipping you chose, it is important that you open or
remove the box and inspect all equipment pieces you purchased from us.
Budget takes every precaution to package your items properly for
shipment. It is possible that small dents or dings to the cabinets could
be found. In this situation you should note the damage on the trucking
bill of lading and accept the shipment. Minor flaws are cosmetic and do
not effect the operation of the system or warranty. In the event that
major damage is evident, BE SURE to note the damage on the trucking bill
of lading and accept the shipment.
IMPORTANT READ THE BELOW STATEMENT:
IF
YOU OR SOMEONE ELSE ON YOUR BEHALF ACCEPTS THE DELIVERY WITH NO DAMAGE
NOTED, OR DO NOT INSPECT ALL EQUIPMENT, AND DAMAGE IS FOUND LATER YOU
WILL NOT BE ABLE TO MAKE A CLAIM. WE WILL NOT BE ABLE TO HELP YOU, WE
WILL NOT SHIP YOU ANOTHER UNIT OR GET INVOLVED WITH THE TRUCKING
COMPANY.
ACCEPTANCE
It is your responsibility to thoroughly inspect your shipment to be sure it is complete and correct.
If your order is incorrect we must be notified within 5 days, otherwise your purchase will be deemed completed.
INSTALLATION
We
recommend and strongly encourage you to have the system installed by a
knowledgeable professional. Regardless of who installs your equipment it
must be charged and started by a licensed company or individual.
All
installations must conform to local, state codes and EPA regulations
governing handling of refrigerant. Budget assumes no liability
associated with installation of your equipment.
RETURNS
We
will always accept returns subject to cancellation policy. Budget will
make every effort to exchange equipment for another in an effort to
minimize fees.
WARRANTY
All
manufactures warranties apply based on brand and equipment. Budget
offers no labor warranty, as we are not installing your equipment. Your
local contractor should supply you a labor warranty. Your local company
can replace any parts under warranty. Budget will handle the parts
exchange for you if you prefer, for a $25.00 processing fee plus UPS or
FedEx charges.
Shipping Overview:
• Shipping: Standard Domestic Shipping within the United States charges first item USD 6.99 and additional item USD 3.0 each. Standard International Shipping from United Kingdom, Germany, Italian and Japan to the United States charges first item USD 11.99 and additional item USD 4.0 each.
• Import Duty: Everymarket collects applicable duties and taxes on goods imported into the U.S. at checkout, it's calculated based on the goods value multiply by the rate. For United Kingdom and China goods is 10%, Germany, Italian and Japan goods is 15%. We are committed to making your U.S. shopping experience simple and transparent. The method of delivery—either Delivered Duty Paid (DDP) or Delivered Duty Unpaid (DDU)—depends on whether duties and taxes are collected at the time of your purchase.
• Order Processing: Please allow 1-2 business days for order processing and preparation before shipment.
• Domestic Shipping: Orders within the U.S. are shipped via USPS or FedEx, depending on the origin of the product. Average transit times to the United States is 3 - 7 Business days and average transit times to International is 7 - 14 Business days
• International Shipping: Currently, we only ship within the USA.
• Tracking Information: Every order is trackable. You will receive a tracking number once your order has been shipped. Products may be shipped from various global fulfillment centers.
Shipping Delays:
Please note that shipping times may vary due to factors beyond our control, such as weather conditions, natural disasters, or peak holiday periods. While we strive to ensure timely delivery, the exact arrival time cannot be guaranteed and is managed by the shipping carrier.
Shipping Options:
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Standard Delivery: Most orders are shipped within 3-7 business days. Larger items may utilize LTL shipping for safe handling.
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Handling Time: We handle shipments on business days (Monday - Friday), with a preparation time of 1-2 days.
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Additional Charges: Some items require additional shipping charges due to their size, weight, or special handling. These charges are specified on the product pages and are not eligible for shipping discounts.
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Exclusions: Gift cards, packaging, taxes, and prior purchases do not count toward the minimum purchase requirement for free shipping. This offer is valid only for shipments to U.S. addresses, including Puerto Rico.
Delivery Details:
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Estimates: Standard shipping within the US typically takes 3-7 business days. These are estimates and not guarantees.
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Shipping Restrictions: We ship to all 50 states, Washington, DC, U.S. territories, and APO/FPO/DPO addresses. Shipping options vary based on the delivery address.
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Remote Areas: Shipments to remote areas may incur additional charges or require pickup from a nearby shipping partner’s location.
Shipping Confirmation:
You will receive a shipping confirmation email with a tracking number as soon as your order is dispatched. If you do not receive this email immediately, please be assured that your items will arrive within the estimated delivery window provided at checkout.
Order Modifications:
If you need to cancel or modify your order, please contact our customer support immediately.
Issues with Delivery:
If your order shows as delivered but you have not received it, please contact the shipping carrier directly to resolve the issue. For persistent problems, contact our customer service at cs@everymarket.com.
Customer Support:
Our team is available 24/7 to assist you with any questions or concerns regarding your order. We are committed to ensuring a smooth shopping experience.
Return & Refund Policy Overview
Please review our return and refund policies below to ensure a smooth transaction process.
Return Policy
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Duration: You have 30 days from receiving your item to initiate a return.
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Condition: Items must be unworn, unwashed, with original tags and packaging intact.
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Shipping Costs:
- If your return is approved due to a defective, damaged, or incorrect item, we will provide a prepaid return shipping label at no cost.
- If the item has no quality issues and matches the product listing and description, please contact our Customer Service team before returning it. Once your return is authorized, you must return the item according to the provided instructions. In this case, the return shipping cost is the customer's responsibility.
- We are not responsible for return shipping costs for items returned without prior authorization. -
Packaging: Ensure returned items are well-packaged to avoid damage during transit.
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Tracking: Use a trackable and insured shipping method as we are not liable for items lost or damaged on return.
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Initiating a Return: Contact us at cs@everymarket.com to start your return. We will provide a return shipping label and instructions upon approval. Returns without prior approval will not be accepted.
How to Return
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Method: Returns must be sent back by mail to the address provided in the return instructions.
Return Label
-
Please contact us to get return labels.
Product Conditions for Return
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Eligible Products: Returns are only accepted for items in new condition.
Nonreturnable Items
Certain items are not eligible for return:
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Electronic devices after 30 days (e.g., computers, laptops, Kindles)
-
Gift cards, prepaid game cards
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Perishable goods, live insects, some jewelry, some health and personal care items
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Customized or personalized products
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Items with special shipping restrictions
Refund Policy
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Window: Eligible products may be returned within 30 days of delivery for a refund.
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Refund Method: Refunds are processed to the original payment method or as store credit for items purchased with gift cards.
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Processing Time: Refunds are processed within 3-5 business days after we receive the return; please allow additional time for shipping and bank processing.
Claims
Inspect your order upon arrival and report any defects, damages, or incorrect items immediately to allow us to address the issue. For claims, contact our support team with details of the issue.
Exchange Policy
For the quickest service, return your original item and place a new order for the desired product once your return is accepted.
Return Address
EveryMarket Customer Service 2101 E Terra Ln, O'Fallon, MO 63366
Customer Support
Available 24/7 for any questions or assistance needed:
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Phone: +1 (800) 660-3783
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Email: cs@everymarket.com
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