VILLAGE 11 FACTORY - Derma Clear B5 Cica Cream
A cica-infused facial cream that delivers a powerful soothing effect to sensitive, irritation skin.
Formulated with an abundant amount of centalla asiatica extract and 10,000ppm panthenol to repair the skin.
Blended with plant extracts to nourish and moisturize your skin that lasts long.
• Mostly U.S. Free Shipping, however, some items can request shipping cost.
• I JUST PLACED AN ORDER, WHEN WILL IT SHIP?
=> Please allow 1 - 2 business days of processing and production time for your order to ship out. • HOW LONG IS THE SHIPPING TIME?
=> U.S orders will be shipped via USPS & FedEx and International Orders will be shipped depending on the fulfillment center the product is from.
=> Average transit times to the United States: 3 - 7 Business days
There are circumstances that are out of control (natural disasters, holidays, weather, etc) that may cause shipping postponements. While most packages will arrive on time, there may be circumstances and delays that our carriers may experience. For this reason, we do not guarantee the exact delivery time; the delivery issue is the responsibility of the shipping company.
• WILL I RECEIVE A TRACKING NUMBER?
=> We provide tracking for every order. Tracking will be available once your product is shipped. Each individual product may be shipped from different fulfillment centers across the globe as our product research team spends the time to source quality yet affordable products.
Currently, we just ship within the USA.
Orders are usually shipped within 3-7 days. (Monday – Friday) using UPS or FedEx. For Large items we used LTL.
Handling time: 1-2 days (MONDAY - FRIDAY)
Transit time: 3-7 days (MONDAY - FRIDAY)
Shipping To The United States
We ship to all 50 states; Washington, DC; U.S. P.O. Boxes; U.S. territories; and APO/FPO/DPO addresses. The shipping methods offered during checkout will differ based on your shipping address.
Some items carry an additional delivery charge due to weight, size, specialty packaging, or freight delivery. These delivery charges are clearly listed on the items they apply to and are not eligible for any combined or reduced shipping offers.
Gift cards, packaging, taxes and prior purchases do not qualify toward the minimum purchase requirement and the offer cannot be applied to such items. Eligible customers must select this option during checkout in order to receive free shipping. Offer is good for the order’s first ship-to-address anywhere in the US (including Puerto Rico). If you choose another shipping option, additional charges will apply. No adjustments on previous purchases. Offer is non-transferable and subject to change without notice. Not valid on international shipments.
Standard shipping will take estimated 3-7 business days within the US and estimated 3-12 business days for foreign countries. Please note that these are estimates, not guarantees. Delivery time depends on a number of variables, and there may be delays such as bad weather affecting air transport, or a package being held for inspection by Customs. EveryMarket is not liable for any delays in international transportation or customs clearance.
Shipments can be delivered directly to most addresses, except post office boxes. However, in certain remote areas, there may be an additional delivery charge or you may need to pick up your package from the closest service location of our shipping partner.
As soon as your order ships, you'll receive a shipping confirmation email that includes your tracking number.
If you don't receive a shipping confirmation email right away, don't worry! We know the delivery date or date range provided at checkout and we'll be sure to deliver the items within that timeframe.
Please contact our customer support if the order needs to be canceled or modified.
Item not received:
If you've successfully placed an order and haven't received it yet while the tracking status shows it's delivered. you'd wish to contact the carrier to hunt out your Cover as once the item is Covered we have control over it (once it’s by the carrier), but if still persists kindly email us
Customer Support 24/7
We'll try our most glorious you.
Please Read Our Return & Refund Policy Carefully:
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
• All returned items must be unworn, unwashed, and complete with original tags and/or packaging if applicable.
• We are not responsible for the return shipping costs of the items.
• All Items must be in an original, resalable condition.
• Please make sure all returned items are well packaged, so as not to be damaged in the post. • Please make sure all return packages are sent with a trackable, insured service.
• We cannot take responsibility for items damaged or lost in the return transit.
• Return Contact Email Address: email@example.com
To start a return, you can contact us at firstname.lastname@example.org. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return questions at email@example.com.
How can customers return your products?
• By mail
How will customers get the return label?
• For defective products: Download/print
• For customer remorse: Customer Responsibility
The product conditions that we allow for returns:
*For information about products that can't be returned, please read Nonreturnable Items:
- Computer laptops, desktops, and Kindles more than 30 days after delivery.
- Gift cards (except as required by law)
- Prepaid game cards (World of Warcraft, Xbox 360 Live, Wii Points, etc.).
- Grocery products
- Items with special shipping restrictions
- Live insects
- Some jewelry orders
- Some health and personal care orders.
- Customized products
• Purchases may be returned within 30 days of the shipping date for a refund.
• Refund will be issued to your original form of payment.
• Refunds for orders purchased with EveryMarket Gift Cards and/or EveryMarket Notes will be issued as a EveryMarket Gift Card and mailed to the original billing address. Gift cards cannot be redeemed for cash unless required by law.
• Returns to a EveryMarket store will be refunded to the original form of payment or gift card. • Mail-in returns with our prepaid return label will be refunded back to the original form of payment within 3-5 business days after we receive your return. Please allow 5-7 business days for your return to arrive at our Returns Center.
• Note: It may take a few days until your bank posts the refund to your account.
Claims related to the product. Be sure to check the details of your purchase carefully before you make the payment, and check the contents of the package(s) promptly upon receipt. If you have a problem with the product, visit our Support Center to find out about return shipping arrangements.
WHICH CIRCUMSTANCES WE OFFER RETURND & REFUND:
If you discover your order is flawed please contact us Mail: firstname.lastname@example.org. With photos of the wrong product we will providing a return shipping label. Once it is tracking we will ship a replacement a product immediately.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on sale items or gift cards.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
2101 E Terra Ln, O'Fallon, MO 63366
Customer Support 24/7
Phone: +1 636-312-5925
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