ZZ Life Electric Scrubber, Handheld Cleaning Brush, Includes 5 Replaceable Heads
Buyer Responsibility
- Read the Listing: Buyers are responsible for reading the listing and understanding the condition of the item.
Questions and Offers
- Before Asking Questions: Please review the information below. Many common questions are answered here.
- Offers: Please do not send offers or negotiate prices on Buy It Now or Auction format listings. They will not be accepted. We will only consider offers on listings marked as Best Offer.
Order Quantity
- Verify Quantity: Double-check your order quantity before making a purchase to avoid mistakes.
Order Cancellations
- Cancellation Requests: If you request to cancel an order due to incorrect quantity or accidental purchase, we will cancel it as long as the warehouse team hasn?t printed the shipping label. If the label is printed, eBay will automatically close the cancellation request and the item will ship. If you still don?t want the item when it arrives, you?ll need to return it at your own expense for a refund.
Customer Support and Business Hours
- Business Hours: Monday-Friday, 8:00 AM - 4:00 PM EST. Orders placed after 4:00 PM EST will be shipped on the next business day.
- Customer Support: Most questions are answered within 1 hour during business hours. Communication outside of business hours may take longer.
- Negative Feedback: Please contact us first if you have any issues before leaving negative feedback. We aim to resolve all problems quickly and to your satisfaction.
- Further Questions: For any further questions, concerns, or information about this specific item, please feel free to contact us.
Shipping and Handling
- Standard Shipping: We use USPS Ground Advantage for standard free shipping, which typically takes 2-5 business days.
- Alternative Shipping: FedEx Ground, UPS Ground, and expedited shipping via USPS Priority Mail are available at an additional cost.
- International Shipping: Done through eBay?s International Shipping Program. We ship to eBay?s facility, and they handle the rest. We do not manage international shipping ourselves.
- Local Pickup: We do not offer local pickup on any items.
- Handling Time: Our handling time is 1 business day. If an item is purchased on a Friday and the courier has already picked up our packages for the day, there may not be a tracking update until the following business day.
- No Packing Lists: We do not include packing lists or packing slips with our shipments.
Tracking and Delivery Issues
- Tracking Information: We primarily use Sendle for deliveries, which partners with USPS for final delivery. The tracking number provided to eBay is through Sendle, but a USPS tracking number is available upon request. Other carriers may be used in some cases.
- Package Marked as Delivered: If your package is marked as ?delivered? but you cannot find it, consider these possibilities: It may have been signed for by someone else (e.g., family, friend, neighbor), it could be with a third-party agent, especially in rural areas, it might have been scanned as delivered by mistake and is still in transit. Please wait for an additional tracking scan. If your package was marked as ?delivered? without a signature, it may have been left in a safe place on your property due to Sendle?s ?Authority To Leave? policy.
Return and Refund Policies
- Return Policy for New Items: We offer free 30-day returns for money back or exchanges, and we cover the return shipping.
- Return Policy for ?No Returns Accepted? Items: We only accept these returns if the item can be proven to be faulty or not as described in the listing, and the buyer has already taken documented steps through eBay messages to remedy the issue or prove that we are at fault.
- Returns Process: If an item is faulty, we will first try to troubleshoot the issue with you. If the problem persists, we will ask you to open a return request through eBay. We?ll cover the return shipping. After inspection, if we confirm the reported issues, we will issue a full refund. If an item is listed as ?No Returns Accepted? and is returned as not working but is actually functional, a restocking fee of 15% of the item?s value will apply.
- eBay?s Money Back Guarantee: If the product you receive doesn?t match the item description or is completely different, you can request a return even if the listing typically doesn?t accept returns. We will cover the return shipping in such cases.
Fraud Prevention
- Buyer Screening: We carefully review buyer feedback and history to prevent fraudulent activities.
- Clear Terms: All terms and conditions are clearly communicated to protect against fraud.
- Reporting Suspicious Activity: Any suspicious activity will be reported to eBay.
- Abuse of Returns: Buyers who abuse return policies on listings marked as ?No Returns Accepted? or who deliberately damage items to receive a return will be reported to eBay and may be banned from future purchases.
Billing and Payment Issues
- Billing and Payment: Ensure all billing details are correct and report any discrepancies immediately. If billing information is incorrect, contact us immediately to resolve the issue. Keep a record of all communications regarding billing issues for efficient resolution.
- Incorrect Shipping Information: If you notice incorrect shipping information, contact us immediately. We will attempt to correct it before the item is shipped. If the item has already been shipped, you will need to contact the carrier to rectify the address issue.
Feedback
- Leave Feedback: Please leave feedback after your purchase. We read all feedback and it helps us provide better service to our customers.
Thank you for choosing DZValueStore!
Shipping Overview:
• Shipping: Standard Domestic Shipping within the United States charges first item USD 6.99 and additional item USD 3.0 each. Standard International Shipping from United Kingdom, Germany, Italian and Japan to the United States charges first item USD 11.99 and additional item USD 4.0 each.
• Import Duty: Everymarket collects applicable duties and taxes on goods imported into the U.S. at checkout, it's calculated based on the goods value multiply by the rate. For United Kingdom and China goods is 10%, Germany, Italian and Japan goods is 15%. We are committed to making your U.S. shopping experience simple and transparent. The method of delivery—either Delivered Duty Paid (DDP) or Delivered Duty Unpaid (DDU)—depends on whether duties and taxes are collected at the time of your purchase.
• Order Processing: Please allow 1-2 business days for order processing and preparation before shipment.
• Domestic Shipping: Orders within the U.S. are shipped via USPS or FedEx, depending on the origin of the product. Average transit times to the United States is 3 - 7 Business days and average transit times to International is 7 - 14 Business days
• International Shipping: Currently, we only ship within the USA.
• Tracking Information: Every order is trackable. You will receive a tracking number once your order has been shipped. Products may be shipped from various global fulfillment centers.
Shipping Delays:
Please note that shipping times may vary due to factors beyond our control, such as weather conditions, natural disasters, or peak holiday periods. While we strive to ensure timely delivery, the exact arrival time cannot be guaranteed and is managed by the shipping carrier.
Shipping Options:
-
Standard Delivery: Most orders are shipped within 3-7 business days. Larger items may utilize LTL shipping for safe handling.
-
Handling Time: We handle shipments on business days (Monday - Friday), with a preparation time of 1-2 days.
-
Additional Charges: Some items require additional shipping charges due to their size, weight, or special handling. These charges are specified on the product pages and are not eligible for shipping discounts.
-
Exclusions: Gift cards, packaging, taxes, and prior purchases do not count toward the minimum purchase requirement for free shipping. This offer is valid only for shipments to U.S. addresses, including Puerto Rico.
Delivery Details:
-
Estimates: Standard shipping within the US typically takes 3-7 business days. These are estimates and not guarantees.
-
Shipping Restrictions: We ship to all 50 states, Washington, DC, U.S. territories, and APO/FPO/DPO addresses. Shipping options vary based on the delivery address.
-
Remote Areas: Shipments to remote areas may incur additional charges or require pickup from a nearby shipping partner’s location.
Shipping Confirmation:
You will receive a shipping confirmation email with a tracking number as soon as your order is dispatched. If you do not receive this email immediately, please be assured that your items will arrive within the estimated delivery window provided at checkout.
Order Modifications:
If you need to cancel or modify your order, please contact our customer support immediately.
Issues with Delivery:
If your order shows as delivered but you have not received it, please contact the shipping carrier directly to resolve the issue. For persistent problems, contact our customer service at cs@everymarket.com.
Customer Support:
Our team is available 24/7 to assist you with any questions or concerns regarding your order. We are committed to ensuring a smooth shopping experience.
Return & Refund Policy Overview
Please review our return and refund policies below to ensure a smooth transaction process.
Return Policy
-
Duration: You have 30 days from receiving your item to initiate a return.
-
Condition: Items must be unworn, unwashed, with original tags and packaging intact.
-
Shipping Costs:
- If your return is approved due to a defective, damaged, or incorrect item, we will provide a prepaid return shipping label at no cost.
- If the item has no quality issues and matches the product listing and description, please contact our Customer Service team before returning it. Once your return is authorized, you must return the item according to the provided instructions. In this case, the return shipping cost is the customer's responsibility.
- We are not responsible for return shipping costs for items returned without prior authorization. -
Packaging: Ensure returned items are well-packaged to avoid damage during transit.
-
Tracking: Use a trackable and insured shipping method as we are not liable for items lost or damaged on return.
-
Initiating a Return: Contact us at cs@everymarket.com to start your return. We will provide a return shipping label and instructions upon approval. Returns without prior approval will not be accepted.
How to Return
-
Method: Returns must be sent back by mail to the address provided in the return instructions.
Return Label
-
Please contact us to get return labels.
Product Conditions for Return
-
Eligible Products: Returns are only accepted for items in new condition.
Nonreturnable Items
Certain items are not eligible for return:
-
Electronic devices after 30 days (e.g., computers, laptops, Kindles)
-
Gift cards, prepaid game cards
-
Perishable goods, live insects, some jewelry, some health and personal care items
-
Customized or personalized products
-
Items with special shipping restrictions
Refund Policy
-
Window: Eligible products may be returned within 30 days of delivery for a refund.
-
Refund Method: Refunds are processed to the original payment method or as store credit for items purchased with gift cards.
-
Processing Time: Refunds are processed within 3-5 business days after we receive the return; please allow additional time for shipping and bank processing.
Claims
Inspect your order upon arrival and report any defects, damages, or incorrect items immediately to allow us to address the issue. For claims, contact our support team with details of the issue.
Exchange Policy
For the quickest service, return your original item and place a new order for the desired product once your return is accepted.
Return Address
EveryMarket Customer Service 2101 E Terra Ln, O'Fallon, MO 63366
Customer Support
Available 24/7 for any questions or assistance needed:
-
Phone: +1 (800) 660-3783
-
Email: cs@everymarket.com
Buyer Responsibility
- Read the Listing: Buyers are responsible for reading the listing and understanding the condition of the item.
Questions and Offers
- Before Asking Questions: Please review the information below. Many common questions are answered here.
- Offers: Please do not send offers or negotiate prices on Buy It Now or Auction format listings. They will not be accepted. We will only consider offers on listings marked as Best Offer.
Order Quantity
- Verify Quantity: Double-check your order quantity before making a purchase to avoid mistakes.
Order Cancellations
- Cancellation Requests: If you request to cancel an order due to incorrect quantity or accidental purchase, we will cancel it as long as the warehouse team hasn?t printed the shipping label. If the label is printed, eBay will automatically close the cancellation request and the item will ship. If you still don?t want the item when it arrives, you?ll need to return it at your own expense for a refund.
Customer Support and Business Hours
- Business Hours: Monday-Friday, 8:00 AM - 4:00 PM EST. Orders placed after 4:00 PM EST will be shipped on the next business day.
- Customer Support: Most questions are answered within 1 hour during business hours. Communication outside of business hours may take longer.
- Negative Feedback: Please contact us first if you have any issues before leaving negative feedback. We aim to resolve all problems quickly and to your satisfaction.
- Further Questions: For any further questions, concerns, or information about this specific item, please feel free to contact us.
Shipping and Handling
- Standard Shipping: We use USPS Ground Advantage for standard free shipping, which typically takes 2-5 business days.
- Alternative Shipping: FedEx Ground, UPS Ground, and expedited shipping via USPS Priority Mail are available at an additional cost.
- International Shipping: Done through eBay?s International Shipping Program. We ship to eBay?s facility, and they handle the rest. We do not manage international shipping ourselves.
- Local Pickup: We do not offer local pickup on any items.
- Handling Time: Our handling time is 1 business day. If an item is purchased on a Friday and the courier has already picked up our packages for the day, there may not be a tracking update until the following business day.
- No Packing Lists: We do not include packing lists or packing slips with our shipments.
Tracking and Delivery Issues
- Tracking Information: We primarily use Sendle for deliveries, which partners with USPS for final delivery. The tracking number provided to eBay is through Sendle, but a USPS tracking number is available upon request. Other carriers may be used in some cases.
- Package Marked as Delivered: If your package is marked as ?delivered? but you cannot find it, consider these possibilities: It may have been signed for by someone else (e.g., family, friend, neighbor), it could be with a third-party agent, especially in rural areas, it might have been scanned as delivered by mistake and is still in transit. Please wait for an additional tracking scan. If your package was marked as ?delivered? without a signature, it may have been left in a safe place on your property due to Sendle?s ?Authority To Leave? policy.
Return and Refund Policies
- Return Policy for New Items: We offer free 30-day returns for money back or exchanges, and we cover the return shipping.
- Return Policy for ?No Returns Accepted? Items: We only accept these returns if the item can be proven to be faulty or not as described in the listing, and the buyer has already taken documented steps through eBay messages to remedy the issue or prove that we are at fault.
- Returns Process: If an item is faulty, we will first try to troubleshoot the issue with you. If the problem persists, we will ask you to open a return request through eBay. We?ll cover the return shipping. After inspection, if we confirm the reported issues, we will issue a full refund. If an item is listed as ?No Returns Accepted? and is returned as not working but is actually functional, a restocking fee of 15% of the item?s value will apply.
- eBay?s Money Back Guarantee: If the product you receive doesn?t match the item description or is completely different, you can request a return even if the listing typically doesn?t accept returns. We will cover the return shipping in such cases.
Fraud Prevention
- Buyer Screening: We carefully review buyer feedback and history to prevent fraudulent activities.
- Clear Terms: All terms and conditions are clearly communicated to protect against fraud.
- Reporting Suspicious Activity: Any suspicious activity will be reported to eBay.
- Abuse of Returns: Buyers who abuse return policies on listings marked as ?No Returns Accepted? or who deliberately damage items to receive a return will be reported to eBay and may be banned from future purchases.
Billing and Payment Issues
- Billing and Payment: Ensure all billing details are correct and report any discrepancies immediately. If billing information is incorrect, contact us immediately to resolve the issue. Keep a record of all communications regarding billing issues for efficient resolution.
- Incorrect Shipping Information: If you notice incorrect shipping information, contact us immediately. We will attempt to correct it before the item is shipped. If the item has already been shipped, you will need to contact the carrier to rectify the address issue.
Feedback
- Leave Feedback: Please leave feedback after your purchase. We read all feedback and it helps us provide better service to our customers.
Thank you for choosing DZValueStore!
Shipping Overview:
• Shipping: Standard Domestic Shipping within the United States charges first item USD 6.99 and additional item USD 3.0 each. Standard International Shipping from United Kingdom, Germany, Italian and Japan to the United States charges first item USD 11.99 and additional item USD 4.0 each.
• Import Duty: Everymarket collects applicable duties and taxes on goods imported into the U.S. at checkout, it's calculated based on the goods value multiply by the rate. For United Kingdom and China goods is 10%, Germany, Italian and Japan goods is 15%. We are committed to making your U.S. shopping experience simple and transparent. The method of delivery—either Delivered Duty Paid (DDP) or Delivered Duty Unpaid (DDU)—depends on whether duties and taxes are collected at the time of your purchase.
• Order Processing: Please allow 1-2 business days for order processing and preparation before shipment.
• Domestic Shipping: Orders within the U.S. are shipped via USPS or FedEx, depending on the origin of the product. Average transit times to the United States is 3 - 7 Business days and average transit times to International is 7 - 14 Business days
• International Shipping: Currently, we only ship within the USA.
• Tracking Information: Every order is trackable. You will receive a tracking number once your order has been shipped. Products may be shipped from various global fulfillment centers.
Shipping Delays:
Please note that shipping times may vary due to factors beyond our control, such as weather conditions, natural disasters, or peak holiday periods. While we strive to ensure timely delivery, the exact arrival time cannot be guaranteed and is managed by the shipping carrier.
Shipping Options:
-
Standard Delivery: Most orders are shipped within 3-7 business days. Larger items may utilize LTL shipping for safe handling.
-
Handling Time: We handle shipments on business days (Monday - Friday), with a preparation time of 1-2 days.
-
Additional Charges: Some items require additional shipping charges due to their size, weight, or special handling. These charges are specified on the product pages and are not eligible for shipping discounts.
-
Exclusions: Gift cards, packaging, taxes, and prior purchases do not count toward the minimum purchase requirement for free shipping. This offer is valid only for shipments to U.S. addresses, including Puerto Rico.
Delivery Details:
-
Estimates: Standard shipping within the US typically takes 3-7 business days. These are estimates and not guarantees.
-
Shipping Restrictions: We ship to all 50 states, Washington, DC, U.S. territories, and APO/FPO/DPO addresses. Shipping options vary based on the delivery address.
-
Remote Areas: Shipments to remote areas may incur additional charges or require pickup from a nearby shipping partner’s location.
Shipping Confirmation:
You will receive a shipping confirmation email with a tracking number as soon as your order is dispatched. If you do not receive this email immediately, please be assured that your items will arrive within the estimated delivery window provided at checkout.
Order Modifications:
If you need to cancel or modify your order, please contact our customer support immediately.
Issues with Delivery:
If your order shows as delivered but you have not received it, please contact the shipping carrier directly to resolve the issue. For persistent problems, contact our customer service at cs@everymarket.com.
Customer Support:
Our team is available 24/7 to assist you with any questions or concerns regarding your order. We are committed to ensuring a smooth shopping experience.
Return & Refund Policy Overview
Please review our return and refund policies below to ensure a smooth transaction process.
Return Policy
-
Duration: You have 30 days from receiving your item to initiate a return.
-
Condition: Items must be unworn, unwashed, with original tags and packaging intact.
-
Shipping Costs:
- If your return is approved due to a defective, damaged, or incorrect item, we will provide a prepaid return shipping label at no cost.
- If the item has no quality issues and matches the product listing and description, please contact our Customer Service team before returning it. Once your return is authorized, you must return the item according to the provided instructions. In this case, the return shipping cost is the customer's responsibility.
- We are not responsible for return shipping costs for items returned without prior authorization. -
Packaging: Ensure returned items are well-packaged to avoid damage during transit.
-
Tracking: Use a trackable and insured shipping method as we are not liable for items lost or damaged on return.
-
Initiating a Return: Contact us at cs@everymarket.com to start your return. We will provide a return shipping label and instructions upon approval. Returns without prior approval will not be accepted.
How to Return
-
Method: Returns must be sent back by mail to the address provided in the return instructions.
Return Label
-
Please contact us to get return labels.
Product Conditions for Return
-
Eligible Products: Returns are only accepted for items in new condition.
Nonreturnable Items
Certain items are not eligible for return:
-
Electronic devices after 30 days (e.g., computers, laptops, Kindles)
-
Gift cards, prepaid game cards
-
Perishable goods, live insects, some jewelry, some health and personal care items
-
Customized or personalized products
-
Items with special shipping restrictions
Refund Policy
-
Window: Eligible products may be returned within 30 days of delivery for a refund.
-
Refund Method: Refunds are processed to the original payment method or as store credit for items purchased with gift cards.
-
Processing Time: Refunds are processed within 3-5 business days after we receive the return; please allow additional time for shipping and bank processing.
Claims
Inspect your order upon arrival and report any defects, damages, or incorrect items immediately to allow us to address the issue. For claims, contact our support team with details of the issue.
Exchange Policy
For the quickest service, return your original item and place a new order for the desired product once your return is accepted.
Return Address
EveryMarket Customer Service 2101 E Terra Ln, O'Fallon, MO 63366
Customer Support
Available 24/7 for any questions or assistance needed:
-
Phone: +1 (800) 660-3783
-
Email: cs@everymarket.com
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