高情商接话
赢得人心的赞美接话术。
化解冲突的柔性接话术。
打圆场、下台阶的接话艺术。
“接话要漂亮”，能把话要说到人的心坎里，才叫真本事。
所谓“接话漂亮”，就是说出合宜的语言，古语说：“口善应对，自觉喜乐。妙语适时，何等美好。”
正所谓“听话听音，看人看心”。如何不被误解，如何真正领会对方的意图，这是语言沟通所要解决的一个根本问题。本书以语言心理学、人类行为学为基础，从聆听和发问的技巧，说话的方法，到微表情、肢体语言的捕捉，切入话题的方式，转换话题的技巧等，探讨沟通和接话艺术。谈话就像学打羽毛球、骑自行车和游泳一样，它是一种技能，一旦掌握就永远不会忘。学会倾听与接话的艺术后，人生的成功就会增加一些助力，人际关系会得到改善，职场、商场、情场都会变得顺利。
特别会说话的人都是这样接话的，掌握高情商接话技巧，助力成功人生
当我们踌躇满志地踏入社会，开始人生新阶段时，有些人会发现自己在待人接物上被“另眼看待”,甚至是吃了“哑巴亏”。那么如果你希望能在工作、生活中，人际关系和谐做事少有阻力的话，就必须掌握“听”与“说”的语言艺术高情商的人懂得如何用正确的话语和姿态来引导对话让对方感受到尊重和关爱，他们苦于倾听、表达和解决问题能够有效地沟通和协调
如果我们也能够切实有效地运用高效沟通的技巧，成为高情商接话的行家，则不仅能增强自身的社交能力，还能为人际关系的良性发展打下坚实的基础，对我们的生活、工作、事业、爱情都将大有益处，使语言艺术成为我们迈向成功人生的奠基石。
聊天有时候像一场博弈，当对方抛出一个棘手问题，该如何接话?使用万能话题应注意什么?学会倾听与接话的艺术，人生的成功就会增加很多助力人际关系会得到改善，职场、商场、情场都会变得顺利。
吉光片羽，资深文案，出版策划人，曾策划出版《影响生命的金玉良言》《赢在刚刚好》《高情商人士的说话之道》《奋斗的青春不迷茫》《年轻人如何提升影响力》《妙语本身就动人》等图书。
主管讲话，往往话里有话 3
听懂讳饰与讳语 5
出门看天色，说话看时机 6
人在职场，要听懂弦外之音 8
称呼不简单 10
工作中如何称呼他人 12
第二章 弗洛伊德式“读心术”
口误与暗示语 19
语言就像一座冰山 21
语言风格会出卖一个人的内心 24
最诚实的身体部位 26
避而不谈的话题，往往大有深意 28
解释就是掩饰 30
最诚实的身体部位
你知道人体的哪个部位最诚实吗？
身体语言是最诚实的，而不是面部表情，因为人是非常善于伪装的。试图探寻一个人真正的想法时，脚部和腿部是首选部位。
行为学家在研究中发现了一个十分有趣的现象：人体中越是远离大脑的部位，其表现就越诚实。脸离大脑中枢最近，因而并不太可靠。腿和脚远离大脑，绝大多数人都忘记顾及这个部位，可是，它却比脸、手诚实得多。为什么腿和脚能够如此精确地反映我们的所思所想呢？
我们在与他人相处时，总是最先注意他们的脸，而且我们知道，别人也会这样注意我们。所以，为了隐藏自己的真实想法，我们常常借表情来掩饰。所谓“有城府”，不过是根据不同场合的需要表现不同的表情，或者喜怒不形于色。作为一种社交需要，这当然无可厚非。如此一来，我们用脸掩饰自己的能力也变得越来越强。
所以，人的下肢是最诚实的身体部位。有一个著名的案例，讲的是第二次世界大战期间，德国的谍报人员活跃在美国本土。美国的谍报系统找来了FBI 的行为心理学家，协助识别德国的间谍。
在某个酒会上，FBI 特工只要看到有人坐在椅子上且两腿交叉成“4”字，就礼貌地上前主动与其闲聊。如果他们稍有回避或回应欠自然，基本就可以判定他们是德国间谍，随后请他们到一个“安静”的地方继续“喝咖啡”。
仅凭这一招，一晚上就准确无误地抓获了24 名德国间谍。
原来，两腿交叉成“4”字是典型的德国人腿部姿势。在当时的具体场合，不自觉使用这种姿势的人，很可能曾经长期生活在德国。
和交叉的双臂一样，交叉的双腿也显示了负面或防卫的态度。双臂交叉在胸前是为了保护心脏、胸部等上半身重要部位，而交叉双腿则是为了保护下半身的重要部位。双臂交叉比双腿交叉表露出更强烈的防卫态度，而且也比较明显。
两腿交叉的体态，本身包含了两种矛盾的心态：一种是紧张、恐惧；另一种是想凭借其放松、舒缓。在这种场合，有一定心理负担的人才会不自觉地流露出这种特定的体态。
当然，考虑到流行服饰带给人们的习惯动作是很有必要的。女士夏天穿迷你裙，坐着时交叠双腿当然是有明显理由的，久而久之，就会形成习惯。并且，坐着时扣着脚踝或交叠起双腿是一种感觉舒服的习惯，并不完全代表负面的态度。
Shipping Overview:
• Shipping: Standard Domestic Shipping within the United States charges first item USD 6.99 and additional item USD 3.0 each. Standard International Shipping from United Kingdom, Germany, Italian and Japan to the United States charges first item USD 11.99 and additional item USD 4.0 each.
• Import Duty: Everymarket collects applicable duties and taxes on goods imported into the U.S. at checkout, it's calculated based on the goods value multiply by the rate. For United Kingdom and China goods is 10%, Germany, Italian and Japan goods is 15%. We are committed to making your U.S. shopping experience simple and transparent. The method of delivery—either Delivered Duty Paid (DDP) or Delivered Duty Unpaid (DDU)—depends on whether duties and taxes are collected at the time of your purchase.
• Order Processing: Please allow 1-2 business days for order processing and preparation before shipment.
• Domestic Shipping: Orders within the U.S. are shipped via USPS or FedEx, depending on the origin of the product. Average transit times to the United States is 3 - 7 Business days and average transit times to International is 7 - 14 Business days
• International Shipping: Currently, we only ship within the USA.
• Tracking Information: Every order is trackable. You will receive a tracking number once your order has been shipped. Products may be shipped from various global fulfillment centers.
Shipping Delays:
Please note that shipping times may vary due to factors beyond our control, such as weather conditions, natural disasters, or peak holiday periods. While we strive to ensure timely delivery, the exact arrival time cannot be guaranteed and is managed by the shipping carrier.
Shipping Options:
-
Standard Delivery: Most orders are shipped within 3-7 business days. Larger items may utilize LTL shipping for safe handling.
-
Handling Time: We handle shipments on business days (Monday - Friday), with a preparation time of 1-2 days.
-
Additional Charges: Some items require additional shipping charges due to their size, weight, or special handling. These charges are specified on the product pages and are not eligible for shipping discounts.
-
Exclusions: Gift cards, packaging, taxes, and prior purchases do not count toward the minimum purchase requirement for free shipping. This offer is valid only for shipments to U.S. addresses, including Puerto Rico.
Delivery Details:
-
Estimates: Standard shipping within the US typically takes 3-7 business days. These are estimates and not guarantees.
-
Shipping Restrictions: We ship to all 50 states, Washington, DC, U.S. territories, and APO/FPO/DPO addresses. Shipping options vary based on the delivery address.
-
Remote Areas: Shipments to remote areas may incur additional charges or require pickup from a nearby shipping partner’s location.
Shipping Confirmation:
You will receive a shipping confirmation email with a tracking number as soon as your order is dispatched. If you do not receive this email immediately, please be assured that your items will arrive within the estimated delivery window provided at checkout.
Order Modifications:
If you need to cancel or modify your order, please contact our customer support immediately.
Issues with Delivery:
If your order shows as delivered but you have not received it, please contact the shipping carrier directly to resolve the issue. For persistent problems, contact our customer service at cs@everymarket.com.
Customer Support:
Our team is available 24/7 to assist you with any questions or concerns regarding your order. We are committed to ensuring a smooth shopping experience.
Return & Refund Policy Overview
Please review our return and refund policies below to ensure a smooth transaction process.
Return Policy
-
Duration: You have 30 days from receiving your item to initiate a return.
-
Condition: Items must be unworn, unwashed, with original tags and packaging intact.
-
Shipping Costs:
- If your return is approved due to a defective, damaged, or incorrect item, we will provide a prepaid return shipping label at no cost.
- If the item has no quality issues and matches the product listing and description, please contact our Customer Service team before returning it. Once your return is authorized, you must return the item according to the provided instructions. In this case, the return shipping cost is the customer's responsibility.
- We are not responsible for return shipping costs for items returned without prior authorization. -
Packaging: Ensure returned items are well-packaged to avoid damage during transit.
-
Tracking: Use a trackable and insured shipping method as we are not liable for items lost or damaged on return.
-
Initiating a Return: Contact us at cs@everymarket.com to start your return. We will provide a return shipping label and instructions upon approval. Returns without prior approval will not be accepted.
How to Return
-
Method: Returns must be sent back by mail to the address provided in the return instructions.
Return Label
-
Please contact us to get return labels.
Product Conditions for Return
-
Eligible Products: Returns are only accepted for items in new condition.
Nonreturnable Items
Certain items are not eligible for return:
-
Electronic devices after 30 days (e.g., computers, laptops, Kindles)
-
Gift cards, prepaid game cards
-
Perishable goods, live insects, some jewelry, some health and personal care items
-
Customized or personalized products
-
Items with special shipping restrictions
Refund Policy
-
Window: Eligible products may be returned within 30 days of delivery for a refund.
-
Refund Method: Refunds are processed to the original payment method or as store credit for items purchased with gift cards.
-
Processing Time: Refunds are processed within 3-5 business days after we receive the return; please allow additional time for shipping and bank processing.
Claims
Inspect your order upon arrival and report any defects, damages, or incorrect items immediately to allow us to address the issue. For claims, contact our support team with details of the issue.
Exchange Policy
For the quickest service, return your original item and place a new order for the desired product once your return is accepted.
Return Address
EveryMarket Customer Service 2101 E Terra Ln, O'Fallon, MO 63366
Customer Support
Available 24/7 for any questions or assistance needed:
-
Phone: +1 (800) 660-3783
-
Email: cs@everymarket.com
赢得人心的赞美接话术。
化解冲突的柔性接话术。
打圆场、下台阶的接话艺术。
“接话要漂亮”，能把话要说到人的心坎里，才叫真本事。
所谓“接话漂亮”，就是说出合宜的语言，古语说：“口善应对，自觉喜乐。妙语适时，何等美好。”
正所谓“听话听音，看人看心”。如何不被误解，如何真正领会对方的意图，这是语言沟通所要解决的一个根本问题。本书以语言心理学、人类行为学为基础，从聆听和发问的技巧，说话的方法，到微表情、肢体语言的捕捉，切入话题的方式，转换话题的技巧等，探讨沟通和接话艺术。谈话就像学打羽毛球、骑自行车和游泳一样，它是一种技能，一旦掌握就永远不会忘。学会倾听与接话的艺术后，人生的成功就会增加一些助力，人际关系会得到改善，职场、商场、情场都会变得顺利。
特别会说话的人都是这样接话的，掌握高情商接话技巧，助力成功人生
当我们踌躇满志地踏入社会，开始人生新阶段时，有些人会发现自己在待人接物上被“另眼看待”,甚至是吃了“哑巴亏”。那么如果你希望能在工作、生活中，人际关系和谐做事少有阻力的话，就必须掌握“听”与“说”的语言艺术高情商的人懂得如何用正确的话语和姿态来引导对话让对方感受到尊重和关爱，他们苦于倾听、表达和解决问题能够有效地沟通和协调
如果我们也能够切实有效地运用高效沟通的技巧，成为高情商接话的行家，则不仅能增强自身的社交能力，还能为人际关系的良性发展打下坚实的基础，对我们的生活、工作、事业、爱情都将大有益处，使语言艺术成为我们迈向成功人生的奠基石。
聊天有时候像一场博弈，当对方抛出一个棘手问题，该如何接话?使用万能话题应注意什么?学会倾听与接话的艺术，人生的成功就会增加很多助力人际关系会得到改善，职场、商场、情场都会变得顺利。
吉光片羽，资深文案，出版策划人，曾策划出版《影响生命的金玉良言》《赢在刚刚好》《高情商人士的说话之道》《奋斗的青春不迷茫》《年轻人如何提升影响力》《妙语本身就动人》等图书。
主管讲话，往往话里有话 3
听懂讳饰与讳语 5
出门看天色，说话看时机 6
人在职场，要听懂弦外之音 8
称呼不简单 10
工作中如何称呼他人 12
第二章 弗洛伊德式“读心术”
口误与暗示语 19
语言就像一座冰山 21
语言风格会出卖一个人的内心 24
最诚实的身体部位 26
避而不谈的话题，往往大有深意 28
解释就是掩饰 30
最诚实的身体部位
你知道人体的哪个部位最诚实吗？
身体语言是最诚实的，而不是面部表情，因为人是非常善于伪装的。试图探寻一个人真正的想法时，脚部和腿部是首选部位。
行为学家在研究中发现了一个十分有趣的现象：人体中越是远离大脑的部位，其表现就越诚实。脸离大脑中枢最近，因而并不太可靠。腿和脚远离大脑，绝大多数人都忘记顾及这个部位，可是，它却比脸、手诚实得多。为什么腿和脚能够如此精确地反映我们的所思所想呢？
我们在与他人相处时，总是最先注意他们的脸，而且我们知道，别人也会这样注意我们。所以，为了隐藏自己的真实想法，我们常常借表情来掩饰。所谓“有城府”，不过是根据不同场合的需要表现不同的表情，或者喜怒不形于色。作为一种社交需要，这当然无可厚非。如此一来，我们用脸掩饰自己的能力也变得越来越强。
所以，人的下肢是最诚实的身体部位。有一个著名的案例，讲的是第二次世界大战期间，德国的谍报人员活跃在美国本土。美国的谍报系统找来了FBI 的行为心理学家，协助识别德国的间谍。
在某个酒会上，FBI 特工只要看到有人坐在椅子上且两腿交叉成“4”字，就礼貌地上前主动与其闲聊。如果他们稍有回避或回应欠自然，基本就可以判定他们是德国间谍，随后请他们到一个“安静”的地方继续“喝咖啡”。
仅凭这一招，一晚上就准确无误地抓获了24 名德国间谍。
原来，两腿交叉成“4”字是典型的德国人腿部姿势。在当时的具体场合，不自觉使用这种姿势的人，很可能曾经长期生活在德国。
和交叉的双臂一样，交叉的双腿也显示了负面或防卫的态度。双臂交叉在胸前是为了保护心脏、胸部等上半身重要部位，而交叉双腿则是为了保护下半身的重要部位。双臂交叉比双腿交叉表露出更强烈的防卫态度，而且也比较明显。
两腿交叉的体态，本身包含了两种矛盾的心态：一种是紧张、恐惧；另一种是想凭借其放松、舒缓。在这种场合，有一定心理负担的人才会不自觉地流露出这种特定的体态。
当然，考虑到流行服饰带给人们的习惯动作是很有必要的。女士夏天穿迷你裙，坐着时交叠双腿当然是有明显理由的，久而久之，就会形成习惯。并且，坐着时扣着脚踝或交叠起双腿是一种感觉舒服的习惯，并不完全代表负面的态度。
Shipping Overview:
• Shipping: Standard Domestic Shipping within the United States charges first item USD 6.99 and additional item USD 3.0 each. Standard International Shipping from United Kingdom, Germany, Italian and Japan to the United States charges first item USD 11.99 and additional item USD 4.0 each.
• Import Duty: Everymarket collects applicable duties and taxes on goods imported into the U.S. at checkout, it's calculated based on the goods value multiply by the rate. For United Kingdom and China goods is 10%, Germany, Italian and Japan goods is 15%. We are committed to making your U.S. shopping experience simple and transparent. The method of delivery—either Delivered Duty Paid (DDP) or Delivered Duty Unpaid (DDU)—depends on whether duties and taxes are collected at the time of your purchase.
• Order Processing: Please allow 1-2 business days for order processing and preparation before shipment.
• Domestic Shipping: Orders within the U.S. are shipped via USPS or FedEx, depending on the origin of the product. Average transit times to the United States is 3 - 7 Business days and average transit times to International is 7 - 14 Business days
• International Shipping: Currently, we only ship within the USA.
• Tracking Information: Every order is trackable. You will receive a tracking number once your order has been shipped. Products may be shipped from various global fulfillment centers.
Shipping Delays:
Please note that shipping times may vary due to factors beyond our control, such as weather conditions, natural disasters, or peak holiday periods. While we strive to ensure timely delivery, the exact arrival time cannot be guaranteed and is managed by the shipping carrier.
Shipping Options:
-
Standard Delivery: Most orders are shipped within 3-7 business days. Larger items may utilize LTL shipping for safe handling.
-
Handling Time: We handle shipments on business days (Monday - Friday), with a preparation time of 1-2 days.
-
Additional Charges: Some items require additional shipping charges due to their size, weight, or special handling. These charges are specified on the product pages and are not eligible for shipping discounts.
-
Exclusions: Gift cards, packaging, taxes, and prior purchases do not count toward the minimum purchase requirement for free shipping. This offer is valid only for shipments to U.S. addresses, including Puerto Rico.
Delivery Details:
-
Estimates: Standard shipping within the US typically takes 3-7 business days. These are estimates and not guarantees.
-
Shipping Restrictions: We ship to all 50 states, Washington, DC, U.S. territories, and APO/FPO/DPO addresses. Shipping options vary based on the delivery address.
-
Remote Areas: Shipments to remote areas may incur additional charges or require pickup from a nearby shipping partner’s location.
Shipping Confirmation:
You will receive a shipping confirmation email with a tracking number as soon as your order is dispatched. If you do not receive this email immediately, please be assured that your items will arrive within the estimated delivery window provided at checkout.
Order Modifications:
If you need to cancel or modify your order, please contact our customer support immediately.
Issues with Delivery:
If your order shows as delivered but you have not received it, please contact the shipping carrier directly to resolve the issue. For persistent problems, contact our customer service at cs@everymarket.com.
Customer Support:
Our team is available 24/7 to assist you with any questions or concerns regarding your order. We are committed to ensuring a smooth shopping experience.
Return & Refund Policy Overview
Please review our return and refund policies below to ensure a smooth transaction process.
Return Policy
-
Duration: You have 30 days from receiving your item to initiate a return.
-
Condition: Items must be unworn, unwashed, with original tags and packaging intact.
-
Shipping Costs:
- If your return is approved due to a defective, damaged, or incorrect item, we will provide a prepaid return shipping label at no cost.
- If the item has no quality issues and matches the product listing and description, please contact our Customer Service team before returning it. Once your return is authorized, you must return the item according to the provided instructions. In this case, the return shipping cost is the customer's responsibility.
- We are not responsible for return shipping costs for items returned without prior authorization. -
Packaging: Ensure returned items are well-packaged to avoid damage during transit.
-
Tracking: Use a trackable and insured shipping method as we are not liable for items lost or damaged on return.
-
Initiating a Return: Contact us at cs@everymarket.com to start your return. We will provide a return shipping label and instructions upon approval. Returns without prior approval will not be accepted.
How to Return
-
Method: Returns must be sent back by mail to the address provided in the return instructions.
Return Label
-
Please contact us to get return labels.
Product Conditions for Return
-
Eligible Products: Returns are only accepted for items in new condition.
Nonreturnable Items
Certain items are not eligible for return:
-
Electronic devices after 30 days (e.g., computers, laptops, Kindles)
-
Gift cards, prepaid game cards
-
Perishable goods, live insects, some jewelry, some health and personal care items
-
Customized or personalized products
-
Items with special shipping restrictions
Refund Policy
-
Window: Eligible products may be returned within 30 days of delivery for a refund.
-
Refund Method: Refunds are processed to the original payment method or as store credit for items purchased with gift cards.
-
Processing Time: Refunds are processed within 3-5 business days after we receive the return; please allow additional time for shipping and bank processing.
Claims
Inspect your order upon arrival and report any defects, damages, or incorrect items immediately to allow us to address the issue. For claims, contact our support team with details of the issue.
Exchange Policy
For the quickest service, return your original item and place a new order for the desired product once your return is accepted.
Return Address
EveryMarket Customer Service 2101 E Terra Ln, O'Fallon, MO 63366
Customer Support
Available 24/7 for any questions or assistance needed:
-
Phone: +1 (800) 660-3783
-
Email: cs@everymarket.com
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