23andMe Ancestry Service - DNA Test Kit with Personalized Genetic Reports Including Ancestry Composition with 2500+ Geographic Regions, Family Tree, DNA Relative Finder and Trait Reports
23andMe Ancestry Service - DNA Test Kit with Personalized Genetic Reports Including Ancestry Composition with 2500+ Geographic Regions, Family Tree, DNA Relative Finder and Trait Reports is backordered and will ship as soon as it is back in stock.
- WHAT YOU GET: At-home DNA test kit with access to 80+ personalized reports. Our innovative ancestry composition estimates your ancestry to the 0.1% across 2500+ geographic regions. Learn when your most recent ancestors from each population lived. Opt in to find DNA relatives and automatically build your family tree. Find out what makes you unique with personalized traits reports.
- ANCESTRY FEATURES: Dig deeper into your ancestry with the most comprehensive ancestry breakdown. Go back in time with the Ancestry Timeline to gain a clearer picture of where your ancestors lived and when they lived there. Discover your family origins with the Haplogroup feature. Opt-in to DNA Relative Finder to discover and connect with people who share your DNA. The automatic Family Tree feature makes it easy to see your DNA relationships.
- TRAIT REPORTS: Do you have freckles, a taste aversion to cilantro, perfect musical pitch, prefer sweet or salty, have a fear of heights, or get more mosquito bites than others? See what your DNA might have to say about these traits and others from 30+ reports that uncover how your genes make you unique.
- SIMPLE & EASY: DNA-based ancestry test in 3 simple steps, all from home. No blood, no needles. Our at-home saliva collection kit is all you need to send your DNA to the lab. We have made the process as simple as possible. Spit in the provided tube, register your kit using the barcode, and return the saliva sample back to our lab in the pre-paid package. Get results back in 4-5 weeks. Upgrade to our essential Health + Ancestry Service at anytime from your account.
- PRIVATE AND PROTECTED: Know that you are in control of your DNA. Discovery should never come at the expense of privacy. Your data is encrypted, protected, and under your control. You decide what you want to learn and what you want to share. Subject to 23andMe’s Terms of Service at 23andme. com/tos and Privacy Statement at 23andme. com/about/privacy.
Frequently Asked Questions
Shipping & Delivery
How soon will my order ship after I've placed it?
How soon will my order ship after I've placed it?
Your order will go through a processing period which typically takes 1 to 2 business days. Once processed, it will be shipped out to you via USPS or FedEx.
What countries do you ship to?
What countries do you ship to?
We currently ship to the United States (including Alaska & Hawaii, Washington D.C., P.O. boxes, US Territories, and APO/FPO/DPO addresses), Canada, and the United Kingdom.
What is the estimated delivery time?
What is the estimated delivery time?
Delivery times within the United States range from 3 to 7 business days.
Delivery times for international orders range from 3 to 12 business days.
This is an estimate and not a guarantee due to factors like weather and holidays that may cause delays. We ship all US orders with USPS & FedEx.
Will I be provided with a tracking number for my shipment?
Will I be provided with a tracking number for my shipment?
Yes, every order comes with a tracking number. You'll receive this information via email once your product is on its way.
What happens if I don't receive my order but the tracking shows it's been delivered?
What happens if I don't receive my order but the tracking shows it's been delivered?
We recommend contacting the carrier first to locate your package. If the issue remains unresolved, please reach out to our customer support at [email protected] and we will make things right.
Can orders be shipped to P.O. Boxes or APO/FPO addresses?
Can orders be shipped to P.O. Boxes or APO/FPO addresses?
We ship to most locations within the United States, including P.O. Boxes, APO/FPO addresses, and U.S. territories, though some restrictions may apply for larger items.
Can I make changes to my order?
Can I make changes to my order?
Please contact our customer support if your order needs to be canceled or modified.
Returns & Refunds
What is your return policy?
What is your return policy?
We accept returns within 30 days of receipt. Items must be unworn, unwashed, with original tags and packaging.
Return shipping is the responsibility of the customer unless the product is defective.
How can I return a product?
How can I return a product?
Contact support to request a return. We will provide instructions and a return shipping label for defective items. For other returns, the shipping is the customer's responsibility.
How long will it take to receive my refund?
How long will it take to receive my refund?
Refunds are processed within 7 days from when we receive the item(s).
How will I be refunded for a returned order?
How will I be refunded for a returned order?
Refunds will be processed to your original form of payment.
If the purchase was made with a gift card, you will receive a refund in the form of a gift card mailed to the original billing address.
Are there any items that cannot be returned?
Are there any items that cannot be returned?
Yes, non-returnable items include:
- Perishable Goods (such as food or plants)
- Gift Cards
- Certain Health & Beauty Items (for safety reasons)
- Certain Medical Items (for safety reasons)
- Custom Orders