Frequently Asked Questions
Shipping & Delivery
How soon will my order ship after I've placed it?
How soon will my order ship after I've placed it?
Your order will go through a processing period which typically takes 1 to 2 business days. Once processed, it will be shipped out to you via USPS or FedEx.
What countries do you ship to?
What countries do you ship to?
We currently ship to the United States (including Alaska & Hawaii, Washington D.C., P.O. boxes, US Territories, and APO/FPO/DPO addresses), Canada, and the United Kingdom.
What is the estimated delivery time?
What is the estimated delivery time?
Delivery times within the United States range from 3 to 7 business days.
Delivery times for international orders range from 3 to 12 business days.
This is an estimate and not a guarantee due to factors like weather and holidays that may cause delays. We ship all US orders with USPS & FedEx.
Will I be provided with a tracking number for my shipment?
Will I be provided with a tracking number for my shipment?
Yes, every order comes with a tracking number. You'll receive this information via email once your product is on its way.
What happens if I don't receive my order but the tracking shows it's been delivered?
What happens if I don't receive my order but the tracking shows it's been delivered?
We recommend contacting the carrier first to locate your package. If the issue remains unresolved, please reach out to our customer support at [email protected] and we will make things right.
Can orders be shipped to P.O. Boxes or APO/FPO addresses?
Can orders be shipped to P.O. Boxes or APO/FPO addresses?
We ship to most locations within the United States, including P.O. Boxes, APO/FPO addresses, and U.S. territories, though some restrictions may apply for larger items.
Can I make changes to my order?
Can I make changes to my order?
Please contact our customer support if your order needs to be canceled or modified.
Returns & Refunds
What is your return policy?
What is your return policy?
We accept returns within 30 days of receipt. Items must be unworn, unwashed, with original tags and packaging.
Return shipping is the responsibility of the customer unless the product is defective.
How can I return a product?
How can I return a product?
Contact support to request a return. We will provide instructions and a return shipping label for defective items. For other returns, the shipping is the customer's responsibility.
How long will it take to receive my refund?
How long will it take to receive my refund?
Refunds are processed within 7 days from when we receive the item(s).
How will I be refunded for a returned order?
How will I be refunded for a returned order?
Refunds will be processed to your original form of payment.
If the purchase was made with a gift card, you will receive a refund in the form of a gift card mailed to the original billing address.
Are there any items that cannot be returned?
Are there any items that cannot be returned?
Yes, non-returnable items include:
- Perishable Goods (such as food or plants)
- Gift Cards
- Certain Health & Beauty Items (for safety reasons)
- Certain Medical Items (for safety reasons)
- Custom Orders