FANCL Mild Cleansing Oil 120ml x 2 bottles

Your order will go through a processing period which typically takes 1 to 2 business days. Once processed, it will be shipped out to you via USPS or FedEx.

We currently ship to the United States (including Alaska & Hawaii, Washington D.C., P.O. boxes, US Territories, and APO/FPO/DPO addresses), Canada, and the United Kingdom.

Delivery times within the United States range from 3 to 7 business days.

Delivery times for international orders range from 3 to 12 business days.

This is an estimate and not a guarantee due to factors like weather and holidays that may cause delays. We ship all US orders with USPS & FedEx.

Yes, every order comes with a tracking number. You'll receive this information via email once your product is on its way.

We recommend contacting the carrier first to locate your package. If the issue remains unresolved, please reach out to our customer support at [email protected] and we will make things right.

We ship to most locations within the United States, including P.O. Boxes, APO/FPO addresses, and U.S. territories, though some restrictions may apply for larger items.

Please contact our customer support if your order needs to be canceled or modified.

We accept returns within 30 days of receipt. Items must be unworn, unwashed, with original tags and packaging.

Return shipping is the responsibility of the customer unless the product is defective.

Contact support to request a return. We will provide instructions and a return shipping label for defective items. For other returns, the shipping is the customer's responsibility.

Refunds are processed within 7 days from when we receive the item(s).

Refunds will be processed to your original form of payment.

If the purchase was made with a gift card, you will receive a refund in the form of a gift card mailed to the original billing address.

Yes, non-returnable items include:

• Perishable Goods (such as food or plants)
• Gift Cards
• Certain Health & Beauty Items (for safety reasons)
• Certain Medical Items (for safety reasons)
• Custom Orders