Returns & Refunds
Please Read Our Return & Refund Policy Carefully:
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
• All returned items must be unworn, unwashed, and complete with original tags and/or packaging if applicable.
• We are not responsible for the return shipping costs of the items.
• All Items must be in an original, resalable condition.
• Please make sure all returned items are well packaged, so as not to be damaged in the post. • Please make sure all return packages are sent with a trackable, insured service.
• We cannot take responsibility for items damaged or lost in the return transit.
• Return Contact Email Address: firstname.lastname@example.org
To start a return, you can contact us at email@example.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return questions at firstname.lastname@example.org.
How can customers return your products?
• By mail
How will customers get the return label?
• For defective products: Download/print
• For customer remorse: Customer Responsibility
The product conditions that we allow for returns:
*For information about products that can't be returned, please read Nonreturnable Items:
- Computer laptops, desktops, and Kindles more than 30 days after delivery.
- Gift cards (except as required by law)
- Prepaid game cards (World of Warcraft, Xbox 360 Live, Wii Points, etc.).
- Grocery products
- Items with special shipping restrictions
- Live insects
- Some jewelry orders
- Some health and personal care orders.
- Customized products
• Purchases may be returned within 30 days of the shipping date for a refund.
• Refund will be issued to your original form of payment.
• Refunds for orders purchased with EveryMarket Gift Cards and/or EveryMarket Notes will be issued as a EveryMarket Gift Card and mailed to the original billing address. Gift cards cannot be redeemed for cash unless required by law.
• Returns to a EveryMarket store will be refunded to the original form of payment or gift card. • Mail-in returns with our prepaid return label will be refunded back to the original form of payment within 3-5 business days after we receive your return. Please allow 5-7 business days for your return to arrive at our Returns Center.
• Note: It may take a few days until your bank posts the refund to your account.
Claims related to the product. Be sure to check the details of your purchase carefully before you make the payment, and check the contents of the package(s) promptly upon receipt. If you have a problem with the product, visit our Support Center to find out about return shipping arrangements.
WHICH CIRCUMSTANCES WE OFFER RETURND & REFUND:
If you discover your order is flawed please contact us Mail: email@example.com. With photos of the wrong product we will providing a return shipping label. Once it is tracking we will ship a replacement a product immediately.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on sale items or gift cards.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
2101 E Terra Ln, O'Fallon, MO 63366
Customer Support 24/7
Phone: +1 636-312-5925